Porchester Centre

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"The Porchester Centre is a fantastic place to work out, swim and to work towards your fitness goals. Here, you’ll find modern gym and swim facilities. Our large gym includes over 140 stations, including the latest cardio and resistance kit, while our two swimming pools host a range of activities, including our award-winning swimming lessons, alongside casual swim sessions and fitness sessions, too."

Address: Queensway , London W2 5HS, XGL, GB

Phone: 020 7792 2919

State: XGL

City: London

Zip Code: W2 5HS

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Reviews

I was considering joining this gym until I found out that it is now operating a policy of gender segregation during the key hours of the day, where a large area of the gym is for women only, with men in the other part. I understand that this was intended to make women feel more comfortable in the gym but I cannot honestly imagine who on the Westminster council which operates the gym decided the solution to any such concern was to segregate genders, rather than educating or raising awareness or implementing new policies. It’s shocking to me as a woman that in 2024 people could think this was acceptable, and even market it as a positive development for women and equality. Really really disappointing, particularly by a council.

“This gym was very classic and interesting. It was my first time going for a massage, but the environment was very nice and friendly. I also appreciate Mr. Ali for the massage.”

Abysmal customer service. Staff seem unable to answer a phone or any enquires you have. Overcharge you for your membership and fail to ever admit to their own mistakes. Signed up to this gym due to it offering so much for a cheap price. However shower barley work in dry changing room, layout of gym makes it difficult to do workouts, machines are often broken and left broken for weeks on end, equipment it poor quality for example spin bikes that have no screens or unable to change gear. For the price your better using alternative gyms where you will actually be treated like a human and they may remotely give you some sort of customer service.

This gym is just a big waste of time. I have never seen so much disorganisation and incompetence from customer support, they don't even know what agreements they have with companies and they just waste your time and energy.

-Nice location -Nice premises -Amazing history -30% Unkind and Bullies stuff including management - not really clean -they don’t care about community but profit and service is an option they are not willing to give easily.  I witness an old man being sent away because he had only cash.  Worth a visit but not a membership

Well organised one compare to other centres. In summer it’s quite warm inside as there is some problem in ventilation also some of the Air con is not working at all. Really needed maintenance to those. Recently they modified the bench seat. Also now for women they apply the dedicated floor.

I’ve just been dealt for the first time of my life with discrimination and racism towards me. I asked a guy whose name is Mav as he mentioned to me about the membership team to subscribe to the usage of the gym, he said they left but can catch them tomorrow from 11-4, I said ok then I asked about of both pools now are working, he mentioned that the big pool is yet to open in September but the small pool is open. I told him ok, I thought the big pool would be open by July as I’ve been told before, he said no by September. Said but the small pool is open? He says yes. So I scanned my card to go and check it out. He told me; may I ask you what brings you here? I said what? What do you mean by that? He repeated himself again and said it’s this place is not open for everybody!?? I said what do you mean by that, please elaborate everybody! He says it’s a concession pay as you go membership for people who live in the city of Westminster borough. I said what makes you think I don’t live in the borough!? Can’t you see the date on my membership? He said there must be a mistake, cause not everybody qualify for this place. I said this is considered discrimination and I’m asking you again to elaborate and explain yourself! He repeated himself and said there must be a mistake of getting you a membership. I told him a mistake? What form of mistake?? And asked what makes you say these questions!?? He didn’t answer me so I told him look I’ll not take that lightly and I’m glad everything is under surveillance and cameras recording everywhere to have this investigated officially. I reaffirmed again to him that if does not apologize or at least explain himself I’ll have to file an official report to the Met Police. He said go ahead. And I’ve done that. Now waiting outside for the officers to show up by the place which is closing in 17 mins but they already closed the gates.

Very helpful and nice members of staff. Loving the gym, the large pool with spacious lanes and the spa

Nice atmosphere. Small but cozy. The pool is nice and the lanes are well managed by the lifeguards. Appreciate it However it is kinda dirty. Its usually at its dirtiest on sundays.

I had a phone conversation with the manager of the Porcester Swim Center, and I found her to be extremely rude and disrespectful. During our argument, she claimed she would put me on hold, but failed to do so. Regrettably, I overheard her speaking ill of me to other staff members, referring to me as an "idiot" and admitting to her rude behaviour.  When I confronted her about what I had overheard, she became defensive and denied making those remarks. She even dared to ask what I wanted. Furthermore, when I expressed my intention to take further action, she offered to me give her name as if she had no fear of repercussions. This self-confidence gives me the impression that she feels emboldened to mistreat customers, including resorting to name-calling.  Rest assured, I will be pursuing the appropriate course of action to address this unacceptable behaviour.

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Porchester Centre

Reviews, get directions and contact details for Porchester Centre

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