Northumberland Heath Medical Centre

Reviews, get directions and contact details for Northumberland Heath Medical Centre

Address: Hind Cres, Erith DA8 3DB, UK

Phone: 01322 336556

Website

State: Greater London

City: Erith

Zip Code: DA8 3DB

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

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Reviews

Dr kayliegh is a star dealt straight away with my mum  when requested  also surgery has lovely lighting and beautiful art work still need a bit of sorting near notice boards

Tried calling for 20 minutes after 4pm and call wouldn't even connect. Eventually it connected and was placed in a queue. I was in a queue that long that I was able to drive to the surgery in that time to find the receptionists are sitting and seemingly doing nothing that having a chat amongst themselves. I was still on hold on the phone at this point. When I did eventually get seen, they fobbed me off as they have done for the past 4 years because they're trying to avoid a bit of admin.

All staff members seem to hate their jobs. Very hard to get any help. I typically don't leave negative reviews on any organisation but Northumberland Health centre give a particularly bad patient service. Better off with a private doctor if you live in the area.

In all the years I have been registered here, I don’t think I have ever had a face to face, just a phone consultation, took them 36 min to answer the phone today, only to be told nothing is available, that’s 2 days in a row now. Not happy with them.

Been registered here for over 15years.. requested a phone consultation for some antibiotics for a chest infection to be told they have no appointments, I should probably go to AnE... Called a couple of days later because my son has been sick for a couple of days and was told to take him to AnE...  Neither one of us needed emergency support but both needed medical care, both denied access to our gp... Not convinced there's a doctor working here, thinks it's run by the receptionist

The receptionists are ignorant, arrogant and incompetent. I stood waiting in the reception, to book in for my appointment, while 3 of them chatted in the doorway, oblivious to the queue building up. Booking a blood test with one of these women was unbelievably difficult. The receptionists seem to get a kick out of winding patients up. ALL but one need training in people skills and empathy.  Awful receptionists. Dirty surgery. Unhelpful doctors.  WORST SURGERY IN THE WHOLE OF LONDIN/KENT

Dr kayliegh is such a great doctor I have been to so many hospitals and been failed by them all got told me pain wasn’t serious and just give tablets dr kayliegh referred me to msk sidcup we’re I went for a emergency mri scan then was told I had to get to king’s college hospital today for a emergency operation and if was lt was left would off been paralysed so a massive thanks to my doctor not the 3 other hospitals that neglected me it’s amazing how I was saved by this doctor with out dr kayliegh I would have been in a wheel chair and in my early 30s 10/10

Can't fault the service at this surgery. The addition of E-consult has made life easier, needed antibiotics recently, submitted e-consult at around 1900, by 0900 the following morning I had spoken to a doctor, prescription sent to pharmacy and follow up face to face appointment booked later that day. At the surgery all staff wearing masks, adhering to covid precautions and polite. I was seen bang on appointment time by a very professional and thorough Doctor who even called me a few days later to see how I was getting on.  Very happy with the service received.

Receptionist are very rude. Had trouble with getting a doctor for 8 months, only got an appointment because I went through a&e. The "professional" Doctor sunila Dhaduvai prescribed me the wrong medication 3 times today and had me going to 3 different pharmacies while being in so much pain. She and everyone else, appart from Dr Bennett britton, DO NOT CARE ABOUT YOUR CONDITION. They are dangerous people.

E consult completed Monday morning, call back Monday evening, appointment Tues afternoon, antibiotics sent directly to pharmacy five mins later.  Receptionist was polite and swift, didn't have to wait long for doctor, doctor was friendly but to the point. Waiting room was clean and tidy.  For what I needed the process was so smooth and quick, impressed me enough to leave a review today.

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