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Millrise Medical Practice

  1. Stoke-on-Trent
  2. Stoke On Trent Doctor

Reviews, get directions and contact details for Millrise Medical Practice

Address: 12 Millrise Rd, Stoke-on-Trent ST2 7BW, UK
Phone: 01782 536300
State: Stoke-on-Trent
City: Stoke-on-Trent
Zip Code: ST2 7BW

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 1:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: Millrise medical practice email, Millrise Medical Practice reviews, Doctors stoke-on-trent, millrise road, milton, Milton doctors surgery, Birches Head medical Centre, Baddeley green Surgery, Dr Gilby brook medical Centre
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Reviews
It's absolutely shocking, they never answer the phone. To the point I've sat in reception, called and the receptionist just ignored the phone. My son recently burnt himself quite severely, ended up at A&E, unfortunately the prescription I had from the hospital wasn't available, I went to the Dr's and asked for an alternative, 3 days later and still nothing, no update no follow up to the point I visited the Dr's only to get told I've got to wait for the Dr to review the prescription. I called back later, no answer. After driving to the Dr's and going in 3 times to chase this up I was told they would call me when it was ready. Two days later nothing! This is absolutely disgusting and disgraceful to the point I'm considering legal action. A child with severe burns has not being able to receive any medication for nearly a week, all because a severe lack of professionalism and ability to carry out a simple task. I can only hope this is down to incompetent receptionists and not bad Dr's. It will be the last time I visit this Dr's, I'm fortunate enough to go private, unlike most people. This place gives the NHS a really bad name, shame on you all.
Absolutely amazing receptionist the girl with brown hair who’s there recently nothing is ever too much trouble happy uplifting girl with impeccable manners knows her patients by name hope they keep this receptionist with the patients out front she’s a joy not like most receptionist miserable she’s always smiling
Phone is always engaged making it impossible to contact them. Wouldn’t put me on a repeat prescription so would have to go a few days without my medication until I could finally get through on the phone but even then the doctor I can only assume would forget to sign/approve of the prescription and then I’d turn up to the pharmacy thinking they’d sent off my prescription when they haven’t so I’d then have to be standing outside my pharmacy calling the doctors hoping that it won’t be engaged to ask again for my prescription to be sent over!! This happened every single month until I gave up taking the medication. Whenever I do manage to get through to the receptionist, some can be nice but most are rude which is outrageous considering all patients can feel vulnerable sharing their issue with them. It’s almost impossible for me to ever get an appointment as they started doing only daily appointments and you can’t book one for another day, this has caused me to miss many appointments because I would be driving or at work when the doctor calls me back. Something needs to be done about this place it is going downhill
I get a text about arranging a flu jab but when I ring up to make an appointment the phone is continuously engaged. When by a miracle it rings I get a recording telling me about all the rules and don't turn up before ringing first then wait for a receptionist to answer. No answer then the call times out. I won't get my flu jab at this rate, thanks for nothing.
Update 6/5/21 Rang 5 times yesterday between 10:30am - 5:45pm and was told repeatedly the doctor has not looked at my medication request. I was so low last night I contacted the Samaritains as this doctor also knows about my mental health struggles. Feel very let down by this surgery time and time again. Over 7 hours yesterday the doctor never looked at my request for a problem I actually came in to see him about in April. The attitude of the receptionist are terrible. They are increasingly trying to take the place of a doctor and not a receptionist. When I ring it feels like an immigration process. I've been abruptly spoken too by a couple of the female receptionists in the past. The Dr I came to see recently does not put me at ease atall infact I feel uncomfortable. I feel there's no patient and Dr relationship atall. I feel that I am just a number on a piece of paper. The same Dr tried to stop my medication which I have took for 2 years when I had asked for an emergency supply due to running out and forgetting to order my repeat. These are Opioids and highly addictive and I was shocked that when I mentioned this to him on my recent visit that it was him who had tried to stop my meds immediately with no proper control. He said he would not have done that. It was him!! What's happened to the health staff. Use to be so friendly and open. Not now you are lucky to get a smile from most!
Terrible surgery for getting hold of. Always engaged. Mess up prescriptions and don't really care about the mental health of their patients.
Grate staff wish the doctor where as good allway running late this is a joke
This practice has just this week literally saved my life! If it wasn’t for my doctor calling me at home & then booking me an ambulance I would’ve died from cardiac arrest the same evening! My doctor asked me a couple of questions then acted immediately! If he hadn’t have done what he did then I would be dead right now, because I died later on Wednesday night in the Stoke Royal who then brought me back! I can never repay or be thankful enough to Dr Mistry! You saved my life! Thank you literarily from the bottom of my heart
Tried phoneing on a monday from 2 till 550 to queery a test the phone was constantly engaged you cant tell me the phones were busy all that time
I have no issues with the Staff , but what is being done about making it easier to get through on the telephone ? , as it's constantly engaged !
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