Mercedes-Benz of Poole

Reviews, get directions and contact details for Mercedes-Benz of Poole

Address: Holes Bay Road, BH15 2BD, Poole, Dorset

Phone: 01202 666330

Website

State: Dorset

City: Poole

Zip Code: BH15 2BD

opening times

Monday: 08:00-18:30
Tuesday: 08:00-18:30
Wednesday: 08:00-18:30
Thursday: 08:00-18:30
Friday: 08:00-18:30
Saturday: 08:00-17:00
Sunday: 10:00-16:00

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Reviews

Car had to go in after engine EMS amber light came on. Grace handled everything for me, even the 3rd party warranty communication and invoicing supporting my claim. No dramas, handled expertly by Grace, very happy thanks, AT

I have bought/leased four cars from Sandown - Poole. I have had Smart cars and Mercedes depending on what I need at the time. The sales and after car service are so amazing I keep coming back. This time Alice Lane was my Sales Executive from start to finish and she was amazing! Answered all my questions, ran numbers for me, and got the car to me how I wanted it and when I wanted. This dealership and their staff always make the experience so pleasant I keep coming back. I can't give any higher recommendation than that.

Having waited many months for a new car on order from a different manufacturer and dealer, we visited Mercedes-Benz of Poole while passing on a speculative visit. From our initial welcome by the receptionist through the various staff members we met, we were treated to great customer service. Special thanks to Callum who was very helpful at our first meeting and throughout the period to hand over with the result we ordered a new Electric Mercedes. Callum was able to source a car from stock that met our requirements and less than two weeks later we took delivery. Initial impressions of the car are great and love the red colour. It was a pleasure to deal with Mercedes Benz of Poole  where we received great customer service throughout the purchase process.

Bought my new motor from here. Dealt with Alice Lane and she was simply excellent. Thank you, Alice and Sandown for your fantastic service.

Irresponsible service team,nSince my last service 24/9/24. My thermostat not working properly. I request them to had look and booked appointment on 9th October. I keep trying to get that lady name they’re not ready to give the name of the lady who attended me but she was very rude with high voice. And they haven’t done anything on 9th just they played with buttons in the car as per lady. I need to book on road service to get to know what’s happening. And even after I called and try to explain service team, about the report given by on road service engineer. But they’re interested. The mark who received my call this morning, he keep saying they didn’t charge me. It’s clearly says they haven’t looked properly to the issue. Either I haven’t told them not to charge. They took signature on 9th for £216 just to check fault. So far I have contacted nearly 7-8times. But still no one interested to resolve issues. Even though service manager is also quite. Completely un-satisfied.

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Mercedes-Benz of Poole

Reviews, get directions and contact details for Mercedes-Benz of Poole

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