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Matalan

  1. Luton
  2. Luton Store
  3. Harpenden Department Store
  4. Luton Department Store
  5. Houghton Regis Department Store

Reviews, get directions and contact details for Matalan

Matalan

About


Department store.

Story

From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding value for modern families.
We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for the third year running.
Our free Matalan reward card gives our members access to the best family offers all year round in any of our stores or at matalan.co.uk. Our location, free convenient parking, 'everything under one roof' set up and free click and collect service are just some of the reasons why our customers love shopping at Matalan.



"From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding value for modern families. We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for the third year running."
Address: Castle St, Luton LU1 3AG, UK
Phone: 0333 004 4444
State: Luton
City: Luton
Zip Code: LU1 3AG

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Both quality and variety are so and so. I visited there in the afternoon and most of the popular sizes M and L were gone. But the prices are very economic. So, if you find something you like and you are lucky enough to find your size, then you'd definitely enjoy the price range. The shop was not very crowded and the self-checkout made the paying process very easy and fast.
This Matalan store is excellent. Plenty of available parking spaces with disabled parking too. Going in through two large glass frame sliding doors, you enter a large store with a wide range of clothes to suit all ages., and much more to capture your attention. Give it a look you might be pleasantly surprised, price's are good too.
It was a very good shopping experience. As we walked in everything was very tidy and well presented. The staff were helpful. We also made purchases which we were pleased with.
Could have given 0Stars if option given. A rediculous store with very poor management and infrastructure. This store do not have enough baskets. No back up plans for Technical issues. Yeaterday, it was a boxing day and all their Tills were not functioning and these Matalan workers were using paper receipts. The store manager acting like a fool. No plans, no management. Store Manager full of attitude but no management skills. According to her being the store manager she runs the store as per her rules and not the Matalan policy. Very rude Manager. No sense of talking.
This is the second time in 6 weeks I have had to come back with items paid for, with Buzzers left on. Make sure you keep your receipts as they will let you walk right back out with the buzzer on. The manger was far from happy when I told her that some customers was discussing her standing around just talking. One of the customers went up to them and said they had been waiting over 10 minutes to be served. The managers are a joke.. coming to work in a pink belly top. If you want free items go to luton Matalan . I only go a refund on 2 items
Very poor customer service staffs are so rude one of the staff was so rude to me and refused to give the name ,so I can put a complaint, and call the manager even she was rude said we don’t need to give you our name or wear the name badge, as non of the staffs there are wearing the name badge, so they can be how they want ,so unprofessional staff shame on matalan LUTON branch
Run by women. Typical women behaviour. Under trained. Dont even know how to accept a simple parcel drop off.
Quality of the clothes is very good. Pricing is a little higher then others but Service is terrible. Understaffed on the tills everytime I have been here. You want to take your time searching and pay quickly but it's seems you have have to spend more time waiting to pay.
I am not going back there and I was customer for long time and it's because so many self service tills I like to talk to people not machines if you have cash you have to wait for so long really bad
Great selection have gone to self service which is a nightmare I want to be served by a human.
Comment on this business

Matalan map

Directions to Matalan with public transportation

Holly Street 70 meters
321
755
Holly Street 80 meters
321
610
755
Elizabeth Street 80 meters
1
46
819
New Street 90 meters
1
4
46
819
Elizabeth Street 120 meters
1
4
46
610

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