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KC Sofas Castleford

  1. Castleford
  2. Pontefract Furniture Store

Reviews, get directions and contact details for KC Sofas Castleford

KC Sofas Castleford

About

Made to measure sofas at factory prices.



"KC Sofas is an independent family run sofa company with family values at heart. We have over 40 ranges on show in each of our huge showrooms in Castleford, Sheffield, Lincoln, Doncaster, Barnsley and Worksop. Our sofas are hand made to order with our most popular ranges now stocked for quick delivery. Our furniture is sourced from the largest manufactures in the UK and Italy. We offer 0% finance over a variety of attractive terms. Our prices compare up to 70% cheaper than our high-street competitors all year round. All our sofas come with foam seating for free. Founded in 2014 we have grown to be one of the most respected names in the industry with thousands of reviews over multiple platforms at an average of 4.9 out of 5."
Address: Unit 3, Wellington Street Business Park, Castleford WF10 1NW, UK
Phone: 01977 517161
ku.oc.liamtoh@safosck
State: West Yorkshire
City: Castleford
Zip Code: WF10 1NW

opening times

Monday: 10:00 AM – 4:00 PM
Tuesday: 10:00 AM – 4:00 PM
Wednesday: 10:00 AM – 4:00 PM
Thursday: 10:00 AM – 4:00 PM
Friday: 10:00 AM – 4:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: kc furniture, cheap sofa uk, cheap sofas, scs, sofas uk, sofa warehouse, dfs, corner sofa
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Reviews
Our Paris suite has just arrived and we are delighted with it, lovely colour, Nickel, armchair and settee very comfortable and generous proportions. The whole buying process was good from the Castleford showroom and delivery and installation was as scheduled. The delivery guys were great, so friendly and placed the suite exactly where we wanted it and took our old one away. I understand it's British made too. The whole process has been great and would recommend.
Had my delivery today, purchased the Bentley 3 seater and chair. From looking round the showroom in Castleford with Luke, sitting on every settee , choosing my order, admin and paying, communication from delivery team Scott, Charlie and Tom. Totally professional service. Very happy with my new furniture, excellent quality, so comfortable and looks great in my home. Thank you to all. Definitely recommend this company at Castleford branch.
Staff were very helpful and left you to it, before asking if you needed any help. Nice layout, there is a ground floor and 1st floor. Plenty to choose from. Reasonable prices, also they have an ex demo room next door where there was plenty of sofas to choose from with some fantastic savings, definitely worth a look round as well.
Took delivery of our Ashleigh sofa Monday 3rd brilliant service from Tyler and Jay a credit to the firm were not phased at all getting the sofa into our static caravan friendly and professional credit to k c sofas . The sofa looks fab too thank you
2nd attempt for delivery, but totally my fault, I never measured my door way . So window out this time TOM & Charlie were a great help - went above & beyond to help my 76 year old dad & his mate with the window - love my new chesterfield. Claire
Terrible quality and terrible customer service, keep your money and go elsewhere, that what I wish we'd have been told before buying from them. We had 3 inspection visits to prove our sofa was of poor quality and they still did not believe us. the 1st inspection did get us a replacement cushion and fix the leg which was damaged on deliver. a couple of weeks later, the same fault occurred with the replacement cushions. The 2nd visit told us the cushion foam was faulty again but then put in his report there was no faults found, even though he told us there were, The 3rd visit did the same, told us it was faulty but then put his report in to say no faults found. luckily we recorded this visit and had proof the engineer told us different to what was put in his report, although KC decided to spin it in their favour. After these 3 visits the customer service manger Sam, who in my opinion should not be anywhere near customers with the attitude she has, told us "there is no fault, case closed". Even though there was clearly a recurring fault. So we contacted the finance company who helped us prove the sofa was faulty. we got an independent inspection from a company called Barrdale, who I cannot recommend enough if you find yourself in a similar position. They came and used a laser to show the sofa had dents in it, did a professional inspection, which the likes of Homeserver the company KC use have never seen. They found the sofa had Pile Distortion, Fabrice pile shading, the stitch was of poor quality and coming apart which wasn't picked up by Homeserve either. the report found the sofa had that much wrong with it, it would have cost more than it was worth it repair it. So in the end we have managed to prove the poor quality of the sofa and a full refund and return of the sofa. which KC had the nerve to think they have done in goodwill, I think they need to look up the term 'Goodwill'. Goodwill would have been we as the customer weren't happy with the sofa after all their inspections and decided as a goodwill gesture they would take the sofa back. Not having us go through the finance to get an independent inspection to prove it ourselves, if the finance company wasn't involved we'd still be made to keep the sofa and pay for it. A goodwill gesture isn't taking back the sofa so that the relationship with the finance company isn't damaged. I'm sure I will get a response to this by saying they've followed procured and how Homeserve are such professionals. If you really think they're professions I suggest you go on any review platform and look at how many unhappy customers they have. Then you have the 2nd company they sent out, Castalan. With a big 1 star review, doesn't get any worse than that. I'm sure they will say they did their part but if that were the case an inspection by a company with no link to themselves should have found the same as Homeserve and Castalan, not the complete opposite. They can say they're in no way linked to these companies but I think the above proves different. it seems odd that 2 engineers would say the sofa is faulty but then the report gets back to the manufacturer and all of a sudden its no faults found. The issue you have is KC Sofas sits in the middle of their manufacturer and the inspection companies, so you are back an forth between all 3. you can't speak with the inspection companies or the manufacturer directly only KC Sofas. KC just deflect any blame or responsibility to Homeserve or the manufacturer. The one thing I will say is the guy at the Castleford showroom is very friendly and helpful, he's the only positive part of our whole experience with them. If there was a main company page on google I'd have left the review on their page not on the Castleford showroom as our problem was not with them.
The settees were delivered today, the 2 young men Nathan and Tyler were very pleasant and polite young men, they put the sofas where we wanted them to go and would not let us move anything, we would recommend KCSofas to everyone from the staff in Castleford branch to the 2 young men Nathan and Tyler Thank you.
Would definitely recommend to anyone wanting a suit. Very helpful in show room. Delivery drivers were so helpful Product just what I ordered Spot on lads.
Absolutely outstanding service from start to finish Steve at Castleford branch was amazing, brilliant customer service and happy to go the extra mile to make sure we were happy, and kept upto date with the sofa coming into stock Craig and Len the delivery men were brilliant, friendly and professional I would highly recommend all the guys at KC Sofas
Just had my sofa's delivered.the 2 delivery men we're so helpful put the just we're i wanted them.we had looked at other sofa shop .but KC sofa's were the best didn't jump on us when we walked in.would definitely recommend people have a look first before going anywhere else
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