Intercounty Great Dunmow

Lied to us over the position of tenants in a property we wanted to purchase. Got almost to the point of exchange before we were told that the tenants had rent arrears, could not be contacted and had damaged the property.
1 7 years ago (22-07-2017)

We rented a flat through Intercounty Great Dunmow recently. Here's my review. Positive points - they're friendly. Negative points. Firstly they gave us a faulty key. The first time my partner got to try it was 1am after a long shift, and he had to wait for two hours in his car in the cold before I heard the phone ring. No apology from Intercounty. We asked them to get us a working key, but they told us it wasn't their responsibility (and they told us they didn't hold any other keys, which turned out to be a lie. Well, their spare key was also broken, but they didn't know that until a lot later, when a potential buyer turned up to view the property!). They provided us with incorrect account details of the landlords for the standing order, leading to wasted time for both us and the landlords. Again, no apology. They then instructed the landlords to get the boiler checked, shortly after check-in. The landlords were in the process of organizing it, when my partner remembered reading in the literature that it had been done about 2 weeks previously! Luckily he saved the landlords some unnecessary expense. A month after moving out, we got an email from from Intercounty asking where we left the keys. Obviously we left them with Intercounty, where else! I told them so, and pointed out that they made a copy of them, and we had signed a form. They then emailed back asking for a copy of the receipt! At this point we'd had enough, so I told them to remove my email address and phone number from their records. It didn't help that the emails lacked any sort of grammar, punctuation etc. It looked like it had been written by an 8 year old. It also wouldn't take a genius to realize that the check-out team had managed to access the flat a day after we vacated, so even if they are that disorganized, they could surely have asked the check-out team who they returned the keys to! To summarize, they are friendly, but I wouldn't trust them to manage any of my properties!
1 8 years ago (01-07-2016)

Agreed. Belittling and unprofessional to say the least! In the time I was in contact with them about a purchase I spoke to 9 people (Stortford and Leicester branch too) and not one of them was a qualified solicitor. I was nice to begin with, until issues were not resolved in a timely manner. It's not just management, it is individuals that make work very hard for first time buyers. One of the agents told me that the flat I was purchasing was going to go back on the market in an effort to get me to push the sale, even the seller was not aware of this. What's worse is it was still in the previous applicants name. This has still not been resolved and it has been 6 months since the purchase was agreed. Numerous occasions I tried to contact my "solicitor" (conveyancer) and numerous occasions the conveyancer never replied. Answers were not direct and completely without interest. Not sure why we even pay these people if all they do is mediate for the banks. You have probably paid a lot of money for their service so don't expect to get any help with aftercare. One of the staff members came in and watched the TV, personal items were moved, we let Intercounty enter flat we were renting from them. All trust was withdrawn and they were wondering why we were no longer letting them in unattended. I have given up contacting them now. I asked if there were any outstanding payments that were needed to be paid upon the purchase and they said "NO". A couple of weeks ago I received a bill for £550 for the previous lease holder in 2015. Called Intercounty, again, the conveyancer was not available and will get back to me... Forget it. Pros: Jenny is nice and helpful, that is all.
1 8 years ago (14-10-2016)

Dunmow office worst estate agent i have ever dealt with. Checked out 9 days ago havnt heard a peep. Still have my £3k deposit! I have called the office 5 times spoken to various staff who all said they would get back and still nothing!! Going to report to ARLA if it doesnt get sorted tomorrow by 5pm. On top of that i left my pool table at the property which the landlord agreed to buy off me. Have i seen a penny? Of course not. Is it that hard to get back to me instead of saying on the phone you will "look in it" and then not calling me back. Useless.
2 12 years ago (14-03-2013)