HM Residential - Letting & Property Management Solutions

Reviews, get directions and contact details for HM Residential - Letting & Property Management Solutions

Address: 38 West Rd, Newcastle upon Tyne NE4 9PY, UK

Phone: 0191 272 7700

Website

State: Tyne and Wear

City: Newcastle upon Tyne

Zip Code: NE4 9PY

opening times

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

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Reviews

Very very very rude staff. Will happily lose their temper with you and hang up the phone if you ask too many questions. They don't work as a team and all with give a different answer/explanation of what is going on.

As a potential tenant, i would avoid like the plague. The company is listed under multiple names with the same director. They list under one company on rightmove and another on zoopla. One of which has a dead phone line. Everything about them screams suspicious and potentially a scam. I would also question why their business was nearly struck off at companies house. Someone who deals with paperwork for a living shouldn't make any filing amateur mistakes.

For any landlords looking for a cheap agent, also avoid. They are talking to your potential clients as if they own the properties they are letting and couldn't care less. This is potentially costing you money. 

How these people have stayed in business is beyond me.

Also, a number of the 5 star reviews...google their names and you will find where they work!

 8 years ago (31-10-2017)

I had a great experience with the staff and service.  They were very friendly and informative going beyond and above to help me out. I'd recommend them to anyone.

 8 years ago (07-11-2017)

WATCH OUT>> VERY BAD PEOPLE you do not want to get on the wrong side of, but they make it impossible for you not to get into a difficult situation. Terrible experience, threatening owner and  staff. Very nice to you when you first meet them, then when they have your money they start to violate property laws to suit them,leaving you feeling weak and lost, they speak to you like you are of no importance. They have a rouge landlords that they will always stick by and will constantly pass the blame to you they are ruining lives. I cannot say too much for obvious reasons, but I hope Karma works on these people, and they are knocked off their high and mighty pedestal. I know of a few great honest estate agents in the area try them before your life is ruined by these people. I have been treat so badly and left without a leg to stand on. There is a man named Zarff he is the worst, watch dog could make a very interesting documentary on these lot

 8 years ago (03-11-2017)

Very good experience, never had a problem with them, when ever we had a problem always had it fixed. Been with them for many years and never had anything to complain about them.

 8 years ago (30-11-2017)

Very disorganised. When moving into our student property they claimed me and my housemates hadn't completed most of the forms we needed to move in, forcing all of us to dig through our emails to pull up our receipts proving we had (apparently, they had filed our proof in the incorrect place and/or forgotten to update the spreadsheet to say we had handed in specific documents). When time came for us to move out of our student property, it took them a month to return our keys to the landlord which delayed us getting our deposit. Furthermore they're claiming we didn't pay them the first three months rent, requiring us to trawl through our emails to pull out our receipts again. Will never be dealing with them again.

 8 years ago (08-09-2017)

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HM Residential - Letting & Property Management Solutions

Reviews, get directions and contact details for HM Residential - Letting & Property Management Solutions

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