Hertz Rent A Car

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"Welcome to Hertz Car Rental - Manchester - Piccadilly Railway Station located at Boad Street. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more."

Address: Terminal Building Manchester Airport, Manchester M90 3PY, XGM, GB

Phone: 0870 846 0001

State: XGM

City: Manchester

Zip Code: M90 3PY

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Reviews

Excellent experience. The car was almost brand new. They ensured it was clean when I picked it up. Customer service was also fantastic. Roberto at the front desk was friendly and did an exceptional job in making sure I was in and out in no time. Thank you so much.

Amazing and friendly service! A shout out to Lib who took care of me and made renting a car such a positive experience!

Liars. I allegedly damaged a tyre wall, How does that happen? Next time I rent a car I’ll have to get a mechanic to do a full 360 degree check to ensure they don’t scam me again.

I've booked a car for pick-up the same day via the Hertz website online system. When I went to pick-up the car there was no one there to give me the car. I've spent roughly more than 1h 30min waiting and trying to contact their customer service via phone ending up talking to someone via SMSs. They couldn't advise if anyone would come to give me the car, and they couldn't even get in touch with their branch representative and they even asked me to go to another branch and get a car from there! I've ended up cancelling all my plans for the two days of my rental!  I've been charged for calling their Customer Service team from my phone, and a week after I still haven't received a reply from their customer team about a refund! You are expecting that paying a premium for a well-known car rental service will have good customer service but this is absolutely ridiculous!  The branch supposed to be open on the day I booked but no one was there and even their customer service team asked me to provide photos that no one was there.

Hired a car for 3 days from here. Met lib, whose customer service was excellent, and who was very knowledgable in areas of interest in wales and manchester. Great service, excellent car. Helped us have a great holiday. Thanks lib.

Hiring was painless. I got the best price for van rental online. The rental office is easy to locate. The staff were friendly and informative. Will be using Hertz again for car or van hire.

Excellent, friendly and efficient service, can't fault them. The car worked great and I had no problems. Would use again!

THEFT!!!!!!!!  First and last time to ever use hertz, usually use much better companies such as enterprise.  Booked a car and paid in advance at Manchester picadilly. Was told upon arrival I had failed I.D checks due to being registered at previous address. Sent off form for refund they have no customer service number to call... easier to scam people this way. A month goes by and I hear nothing, no refund either. So I send 15 emails. To be told I will get a refund, its being processed. 2 weeks later I recieve an email to confirm a refund of £20 is being processed... on a booking I paid £90 for!! I had not cancelled the booking, yet hertz have very clearly stolen money from me. I was a fool for using them, given all the horror stories I've already heard. Stay WELL clear. Stick to enterprise or a more honest company, I will be taking this further.

I booked a car on your website for Thursday 19 Aug, quoted £43.00, made double sure not to select any extras, and got to the payment form. At this stage the price was still the quoted £43.00. Once my credit card was accepted the price was £73.00!! I immediately called your office and your agent said the price had gone up, and told me if I wasn't happy to call Customer Services. I canceled the booking. A big con-artist company in a big con industry.

Please never rent a car here, everybody.  First of all, they did not install a child seat which I requested upon booking and a rude staff just brought a booster seat for my 4-year kid. After my request, they finally brought a dirty child seat from the garage and just let me install. They never helped me to install.  What’s worse, they just showed previous scratches by iPad but when returning a car, two guys found a super tiny scratch on the car, which was not “reported before” according to them. Eventually, I was charged 155GBP for the scratch I have no idea.  Last but not least, after I paid 155GBP online, the company e-mailed me saying they have not received any payment, even though I already received an automatic receipt from them!  Overall, my experience this branch and hertz itself was worst in my life.  Simply just avoid using here.

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