Hertz - East Midlands Airport

Reviews, get directions and contact details for Hertz - East Midlands Airport

Address: Castle Donington - Terminal Building, East Midlands DE74 2SA, UK

Phone: 0843 309 3024

Website

State: Leicestershire

City: East Midlands

Zip Code: DE74 2SA

opening times

Monday: 7:00 AM – 12:00 AM
Tuesday: 7:00 AM – 12:00 AM
Wednesday: 7:00 AM – 12:00 AM
Thursday: 7:00 AM – 12:00 AM
Friday: 7:00 AM – 12:00 AM
Saturday: 7:00 AM – 12:00 AM
Sunday: 10:00 AM – 12:00 AM

Update Info

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Reviews

Really not happy.  I never leave a hire car drop without a receipt and confirmation of no outstanding issues.  However, Herz East Midlands still manage to make mysterious charges to my card.  And they are impossible to contact.

 7 years ago (24-12-2017)

Really bad experience 2 out of 2 times. The car was new but their services are the worst. Few days after I have returned the car in the same condition they have charged my card for a congestion tax I have not paid and another £42 pounds admin fee without letting me know and when I called the branch to ask what is the charge for, obviously nobody answered and there was a extra taxed number which means I spent another £5 on my phone to find out nothing. 

Obviously they speculate this especially on foreigners and they call it admin fee but for the love of God £42 pounds nearly a day of work on the minimum wage. They don't even give the chance to challenge the fine because they like free money. I'm not the only one facing this problem, just google it, you will find lots of people unhappy with this and not only. 

Never use their services again, avoid if possible. There are lots of other better offers.

 8 years ago (14-03-2017)

It's impossible to contact them. Calling like crazy and without any answer

 8 years ago (30-10-2017)

They are cheaters and scammers no 1 get a car of these clowns cause they turn you down then charge 70 pound cancellation fee

 8 years ago (22-03-2017)

Hertz East Midlands Airport, 11th October 2013, 1800hrs.

On 11th October last, I was issued with a Fiat 500 on a one-day hire basis.  The size of car was ideal for my short journey.  However, I have three causes for complaint.

When I first sat in the car and turned on the ignition, the fuel showed 9/10ths full so I went back to the desk and the lady apologised for not showing me the note on top of the documentation pack she had which read "faulty fuel gauge".   She assured me it was full and if I filled it up before returning until the nozzle clicked, it would be ok.  The reading out was 12261.

Before returning the car the next day, I filled up at the airport and the fuel gauge went to 10/10ths.  The cost for the petrol was £21.00, the reading in was 12363 (102 miles travelled).  The tank wasn't full when I got it.

Then, on the outward journey, a warning message "Boot Open" flashed on the dash board.  This was strange as I didn't have any luggage to put in the boot.  On pulling over, it was indeed open and wouldn't close.  It was closer to my destination than the airport and I continued on.

Thirdly, the car, the smallest car in the Fiat range, handled like a tank on the outward journey until it was pointed out to me by my son-in-law that there was a "City" button to press that would make the steering more free.  There was nothing on the Vehicle Instruction Guide issued to me at the airport about this button.

In all, it was the worst car rental I have ever entered into with Hertz or any other rental provider.

 12 years ago (19-11-2013)

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Hertz - East Midlands Airport

Reviews, get directions and contact details for Hertz - East Midlands Airport

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