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Haringey Council

  1. London
  2. Hornsey Local Government Office

Reviews, get directions and contact details for Haringey Council

"If you need to contact us in person, please head to one of our Customer Centres: Marcus Garvey Customer Service centre - N15 4JA, or Wood Green Customer Service centre - N22 6XD."
Address: 108 Gloucester Rd, London N17 6GZ, UK
Phone: 020 8489 5611
State: Greater London
City: London
Zip Code: N17 6GZ

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I recently encountered a deeply frustrating and unjust situation with Haringey Council, which compelled me to share my experience here. Despite being residents of North England with no prior involvement with this council, my husband received a fine for a parking violation in an area we've never visited. The issue escalated when we discovered that the vehicle involved had its registration stolen, and despite promptly reporting this to the authorities, including the police, we were met with dismissive responses from Haringey council. The council officer claimed "not enough evidence," demonstrating a concerning lack of accountability and diligence in investigating the matter. Adding insult to injury, our attempts to communicate with the council were met with further disappointment. We didn't receive the initial fine letter but were surprised to receive a warning letter directly. Despite my husband's prompt reply via post with first-class signed service, the council's response arrived an inexplicable four months later. This entire ordeal has left us feeling unfairly penalized and deeply disillusioned with the integrity of Haringey Council's operations. It seems that revenue collection takes precedence over principles of fairness and accountability. In conclusion, I urge Haringey Council to conduct a thorough review of this case and rectify this miscarriage of justice. Additionally, clearer communication channels and a commitment to accountability are desperately needed to restore trust in the council's operations.
Haringey council should be ASHAMED of the service they provide to people. Even giving one star is generous. I had a look through the reviews and one consistent thing is the POOR customer service! When you call the waiting times are ridiculous, I've been trying to get through to Haringey council on the phone since last week Thursday and they have me on hold right up until their lines have closed. I cannot call during the day as I have one 20 min tea break and half an hour for lunch. By the time I wait 30 mins in the queue to get through my break is practically done. When I call around 3:40 after leaving work their line doesn't even ring, it goes straight to 'sorry we are unable to take your call right now'. The line will be blocked like this right up until gone 4pm. Then when you eventually get into the queue and wait over an hour to get through, thoes in the BACK OFFICE have already packed up their bags and left so the repair team have their hands tied. It's such a shame that thoes in the back office are not the ones hearing the frustration of the tenants when they are waiting months on end for repairs to be done, maybe they will actually take these situations that residents are left in more seriously. I would like to commend thoes in the repair team that are at the forefront of dealing with calls from disappointed tenants on the rare occasion that we can get through they often pass on repair enquires to the back office for them to get in contact with residents but the back office never do! Haringey council have happily left my husband and I unable to use our bedroom, we have been sleeping on a guest bed in the living room since November, going to work daily in pain and discomfort. It's clear Haringey council couldn't care less as long as they get their money. Then they have the nerve to boast on their call waiting message about how much money they are injecting to redevelop Haringey. How can one redevelop and area whilst ignoring properties that have been poorly built and leaving tenants to rot whilst water drips above their bed!
Waited 2 months for Haringey to send a repair team to fix a hole in our roof, no one turned up on the day, now can't get through to the repair team to ask why/book a new appointment. Have had water leaking into our house accompanied by a freezing cold draft for 2 months. It's Haringey Councils legal responsibility to fix this as they own our freehold. If not fixed in the next week I will be taking it to our local MP.
Absolutely atrocious customer service every single time without fail. The only consistent you get with Haringey. They are not there to help in anyway, alway absolutely always directed and transferred to the wrong department, always given incorrect information and it will differ from person to person. 99.9% of the staff have no clue of there role and the attitude of the person at the other end is promised to make you feel about as worthless and helpless as can possibly be.
I wish I could 0 star’s honestly. The member of staff who received me Lenny was so rude and sounded like he didn’t even want to help. I have an issue with my phone you can’t hear me as loud as possible but you can hear me well enough to understand. He didn’t even allow me to continue to ask for the help as to why I called. He was blunt and just shut me down and said to ring from another phone but he could hear me well enough when I asked if he could just listen to enquiry now?? Just rude for no reason when someone is desperately in need of help.
If I could zero I would! Haringey are a absolute disgrace they do not care about their tenants not even the disabled ones I have needed new windows urgently for many years and had to deal with mould for at least 10years they have fobbed me off many times over the years they have left me with a cold damp room to sleep in I couldn't even have carpet down thanks to the mould and even though they have finally sorted that thanks to the local mp and solicitors I still have very bad windows and all I'm being told is they are in the new budget! They don't treat anyone with respect or care and very poor communicationwith tenants. People in this borough are truly suffering at the hands of Haringey
Best collection agency, can easily be renamed CDER Group because that's all they do, collect money. Thank you Haringey Council for next year's 5% rise to council tax.
Horrible. No help. Call multiple times no one picks up and the staff are not helpful. I had to go to this council on multiple occasions sadly because of a mistake they made and now I’m having to go there everyday for a week now. I wouldn’t even wish my enemy to be forced to go to this council They are not helpful at all they don’t even reply to emails.
Haringey council!! They are joke, absolutely so unprofessional and run by MAFIA. They got no respect for no one including family and children. I did like to add this, by closing every single road or LTN air quality are worsen traffic jam every single day. * describes Haringey council staffs jut one word, joke.
My recent experiences with Haringey council have been positive and responsive. My cat went missing, and I feared the worst so I contacted them using their 'Other' form to see if any sadly dead cats resembling him had been collected. I expected the response to be slow or non-existent based on other reviews here, but was pleasantly surprised and was emailed the next day by Veolia and a Haringey council team member Claire. Luckily he was found trapped in a neighbours house whilst they were away on holiday, but the fact they took my issue seriously was so reassuring. I also contacted their general phone line a few months ago to request paper parking vouchers as opposed to the new online ones and they mailed me an application form the next day. I sent this off, and received my paper vouchers within two days.
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