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Harborne Medical Practice

  1. Birmingham
  2. Birmingham Doctors

Reviews, get directions and contact details for Harborne Medical Practice

Harborne Medical Practice

About

Family General Practitioner Harborne, Birmingham
Telephone 0121 427 5246
Fax 0121 427 3087

Out of Hours
111

Story

Dr Clare I Elliott

Dr Sawan Patel

Dr Amir Mohammed

Dr Rory Meade

Dr Sam Dutta-Choudhury

Dr Su Newton-Ede

Address: 4 York Street , Birmingham B17 0HG, XWM, GB
Phone: 0121 427 5246
State: XWM
City: Birmingham
Zip Code: B17 0HG

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Reviews
Dreadful, absolutely dreadful. I have been with this practice for 10 years and it has gone form 5 stars to zero. I recently managed to get a telephone appointment and arranged with the doctor for a face to face appointment. When I turned up, I was told there was not such appointment in the system. I subsequently received an apology from the doctor by email and asked to book in again. Unfortunately I subsequently caught Covid, probably from the surgery when I got my booster, and delayed calling until I tested positive twice. Since then I have been unable to get through at 8am or 2pm and when I contacted them outside of these hours after a 40 minutes stay hold, I was told that they could not book me another appointment as there was none free and to call at 8 or 2. I have tried that for several days now and all I get is our lines our full. There are absolutely no NHS APP appointments anymore. I bet the practice would be the first to fine me if I missed an appointment. Things have not been the same since they went to being a teaching practice. I understand that they are under pressure and potentially short staffed, but would expect the common decency to re-arrange an appointment they cancelled and at least exhibit some concern.
In one word: atrocious. It used to be very good surgery a few years ago but the quality of care now is very poor. I've had multiple requests passed on incorrectly to the doctor or just completely ignored. This makes it very difficult as it means I've had to call back a few days after a request to check that the surgery has correctly done what they said they were going to do. The phone lines are often extremely busy which again makes it very difficult to get things done. I do have to say though that the prescription service which is separate from the GP has some very helpful people working there.
So, it's New Year Bank Holiday and I've just called the surgery and they have an August Bank Holiday message on their answerphone. Just really sums this surgery up. No CARE whatsoever. It would take me all day to write down their incompetence. The latest being, calling after waiting 6 months for a scan appointment, to be told, the request was sent back from the hospital within a week and it had just sat there for 6 months !!!!! It used to be a fantastic surgery now it has horrendous reviews. I'm changing doctors . You really need to sort your practice out.
I really don’t like to give bad reviews but my family and I have been registered here for more than 20 years! It really was a wonderful practice before the covid pandemic but its unfortunately gone completely down hill! I had problems with my breast back in April and they wouldn’t see me in person … I had to see a private consultant and was diagnosed with breast cancer in May… the original GP I spoke to asked if I could feel a lump, when I said no he said he didn’t think it was urgent! My son who is 14 has had a recent health issue, they diagnosed him as having Candida over the phone without photos… his problems continued, still without seeing him they asked us to take a swab, they have now prescribed him giant antibiotic capsules … still not seen him… it’s just really negligent… are all GP practices like this?
If I could, I would put 0 stars. The most disappointing gp clinic. I am with this clinic since 3 years ago and now it is terrible. During the past year every time I called to the clinic after waiting for at least half an hour on the line, they give you an appointment. The appointment runs by medical students who have 0 experience. They just ask about the issue and and say I would discuss it with the gp and call you back. This is really stupid. When there is a direct conversation between the patient and the experienced gp there will be a set of Q & A which never happens with a medical students. There were many occasions that I asked them questions about my problems and etc and they never knew the answer. This is the most ridiculous system I have ever seen. It used to be visiting the gp in person and then after covid it was mostly telephone appointments with gps and now medical students deal with your health problems with no experience. Amazing service from NHS!!!
Have been using this medical practice for more than ten years, it’s really a pity to see its service got worse and worse over the years.. Every time to book an appointment to see the gponly two or three times throughout the whole year!, it’s always either being knocked off from the line or waiting to speak to the receptionist for more than half an hour. And when you finally got through the line, you’re told there’s no appointment available! How is this 8am 2pm new booking system more helpful than the old one?? So frustrating
I really don’t enjoy speaking bad about GP surgeries, as I’ve worked at both Karis and Harborne beforehand and understand the struggles a normal patient might not. However, I believe how staff are treated is a reflection of the surgery and I have not had a great experience with them. I will start with the positives - if you have access to the NHS app, there is usually appointments you can book at some point during the week. I’ve had doctors make it much easier for me to access and order my medication unlike my previous practice. Dr A Mohammed and Dr Meade have been wonderful to me and made such an effort to listen to me and address everything thoroughly. It’s great there is a variety of services to access at the practice also. I recently had emails dealt with quickly too, though not all emails - I’m having problems with the app and don’t have access to calls so it was great to have a quick response to the important emails. The negatives - the practice is understaffed in reception. They are bigger than Karis but have less reception staff here. Due to issues with my NHS app, I’m having to call or email. I know around 8am and 2pm calls are at their peak and I avoid these times. I am currently waiting for somebody to answer, I have been waiting 35 minutes only to have gone to queue number 4 to number 1. I know that the practice is not busy mid week, certainly not around half 6 in the evening. It’s absurd to wait so long on the phone, if I popped into the surgery I would be dealt with immediately but don’t have transport right now. It shouldn’t take so long for only 4 calls to be answered. I have previously shared some worries with a doctor, unfortunately I cannot remember who and cannot check due to the app issues will update once fixed, but they were very dismissive. I’m still concerned about one issue, and will make sure it’s seen to. If it turns out to be the issue, that is months of waiting when it could’ve been resolved much sooner. As for how they treat their staff.. I was employed through agency and received a job offer. This was supposed to be permanent. Eventually I was told team leaders were off and so I had to start as a temp. When team leaders got back there was no talk about going permanent. I had been asking them if I could reduce my hours slightly as I had been out of work for a while and struggled with the transition. This lead to me getting migraines more than once and I had to take time off. For this reason they terminated my contract and left me without work. If somebody had responded to my requests this could’ve been avoided. They couldn’t afford to lose staff but they still chose to do so rather than accommodating to their staff. The agency is still hiring for them, as temporary with the possibility of going permanent or so they say. The website says there is flexibility about the hours worked, but where was this flexibility earlier this year? It truly is ashamed as this isn’t a bad practice at all. I enjoyed working here, and know if I was still employed I would be addressing the calls quickly - unfortunately I know there is no sense of urgency to answer calls in the reception room. This is no dig at the staff as I believe they had admin staff helping out who had other things to do also. I truly hope they address the understaffing issue soon.
Regardless of the fact there are good, kind and caring medical staff here, patients are ultimately treated as problems from the outset. The phone system is a mess of a maze half the time you're given 3 minutes of messages to then be declined to put in a Q and when you do get in a Q it's over 30 minutes wait and yes, this is calling outside of the stupid 'appointment release' windows. Have you guys heard about this idea of giving good customer service? Do you track your call abandon rate or average wait time in queue? Do you know that pre-screening ALL appointments with a call shouldn't be a requirement any more? Do you even ask your patients how they feel about your service? Staff who work here - you should be embarrassed about your performance. Talk to your line manager, tell them you want to work in healthcare to help people, and this isn't helping people.
I’ve been extremely happy with the level of care I’ve received from all DRs and Nurses at this practice. I love the “call back” appointment system, it’s much more convenient and really helps time wise. That said, on the few occasions I thought I might need to see a Dr face to face due to the conditions, this has been extremely easy to do and always recommended by the Dr first without me needing to “fight for an appointment” like you so often hear. I’ve seen a mix of DRs, all have been very professional & polite. I feel listened too and cared for. In a recent encounter where I had a very scary situation the Dr saw me within the hour and medication issued straight away. The speed of diagnosis and medication has had a significant impact on the speed of my recovery. That dr Dr Ross has just telephoned me a week on, to check to see how I’m doing. The only reason this is 4star and not 5 is the phone system is chaos and getting through in the morning can be difficult, that said, I’ve always got through, but can take 30 mins or more.
Well I didn't wait for long on the phone as so many people says but is a bad system they follow to have a sick note for work after a surgery. Requested via online as they told me to do and then they said in case they accept the request they will get in touch in a few days... I don't know but it doesn't seems normal to me...
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