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Hallmark Hotel Carlisle

  1. Carlisle
  2. Carlisle Lodging

Reviews, get directions and contact details for Hallmark Hotel Carlisle

Hallmark Hotel Carlisle
Address: Court Square, Carlisle CA1 1QY, UK
Phone: 0330 028 3401
State: Cumbria
City: Carlisle
Zip Code: CA1 1QY

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Stayed for 2 nights10/01/25. We have stayed here on numerous occasions as the staff are so friendly and helpful. Special mention this time to Donna and Aiden, both warm and welcoming and ensured we were comfortable throughout our stay.nOur rooms was spotless, spacious and comfortable. The only thing I would mention is the bathroom could do with a bit of updating but it was definitely fit for purpose. Nice to see the downstairs/reception has been decorated. We will definitely be back in the future :
If the fabric of the hotel matched the excellence of the staff, this hotel would be perfect.nThe downstairs, communal areas, are very smart and comfortable and clearly recently refurbished. Our room, sadly was not.nRoom and bathroom both good sizes and very clean. But dated and in need of upgrading. A nice mirror and heated towel rail did not compensate for the 80s suite and 4ft high fixed shower head! The mattress was very firm and the room overly warm with no way of opening the window.nHaving said all that, the staff were amazing. So friendly, professional and kind. Nothing too much trouble and we would definitely stay again for the service outweighed the shortfall of the room.nWooden keys and environmentally friendly policies also a plus.nSteps from the station entrance and quick walk to town. Breakfast was reasonable and tasty.
Stayed here on the 17th of January as a stopover before travelling home after an exhausting week and a half of visiting a close relative in hospital in Newcastle and as I was feeling slightly under the weather and needed to relax properly before travelling on I decided to book straight away after leaving the train station and to my surprise there was still rooms available. The lady on reception was so professional and friendly and welcoming, nothing was a bother to her and the check in process was quick and easy. Before I knew it I was in my room 107 and enjoying a nice hot power shower in one of the cleanest and warm bathrooms I had seen in a hotel compared to some of the others I had stayed in, in recent times! The room was a comfortable temperature and the noise levels where fine especially for a Friday night, I slept very well! The room was immaculately clean and the bed was like sleeping on a cloud! Lovely! I felt like I'd had a proper refreshing rest. I'm taking a trip to Carlisle this weekend after a heavy week at work and thinking of staying here again for a mini staycation as it was just so nice and relaxing! Thanks for your kind hospitality, absolutely fabulous!
Fantastic location and staff friendly, helpful and professional. The communal area of the hotel are lovely. They are clean, spacious and well presented. The location is fantastic for train travellers and any one looking to be near to the centre.nUnfortunately the rooms and toilets in the reception/bar area let the hotel down. The room furniture is dated and in poor condition. The baths do not match the wash hand basin and WC. The cleaning of our room wasn't the best. We paid for an upgrade that certainly didn't match the photos on booking site and was way below expectations. However, the lady on reception and duty manager rectified some of our issues straight away. We were lucky with our room as wasn't too noisy at night be aware some rooms over look a pub garden not connected to hotel and they suffer from noise until the early hours at weekends. If your preference is location and friendly staff then book this hotel. Looking for room comfort do your research.
Hotel good for price we paid, we had a room with heating not working. Hayden or Aiden young duty manager came to room and sorted another room for us straightway.nHe was a very pleasant and helpful. Well done.nBreakfast good..no complaints from us.
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