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Halfords - Derby West Store

  1. Derby
  2. Derby Store

Reviews, get directions and contact details for Halfords - Derby West Store

Halfords - Derby West Store
"At Halfords Derby West Derby we provide a range of cycling, motoring, travel equipment and outdoors products. Our Derby West Derby store stocks all manner of cycling products and bikes, including road, mountain and hybrid bikes, the latest folding and electric bikes, kids bikes and scooters, and cycling clothing from the UK's favourite brands. You'll also find a great selection of motoring products and travel equipment, whether you're looking for roof bars or roof racks, sat navs and dash cams, or the latest in car audio technology. Plus, our range of camping equipment and outdoors gear will help you get ready for any adventure, no matter how big. We're open until late and happy to help, so pop in and see what we can do."
Address: 5a, Kingsway Retail Park, Kingsway, Derby DE22 3FA, UK
Phone: 01332 208010
State: Derby
City: Derby
Zip Code: DE22 3FA

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews
I received a fantastic service from Alex. I received a notification from my car that my stop light was busted but I lived alone and did not have anyone to check back of the car while I apply the brake to confirm. On my arrival I saw Alex finishing up a repair at another car and was more than happy to check for me. Alex also advised what type of the bulb and carried out the fitting for me. Alex also fitted a loose boot light upon his observation free of charge for me. Through this we communicated via typing on phone as I am deaf. The communication was very smooth. Alex definitely should be praised for his excellent customer service and given an extra bonus day off!
Well impressed with staff helpfulness the product I wanted was out of stock at the one branch but they took the trouble to locate it at a neighboring store and saved it for me as it was the last one. Upstairs in the cycle section the guy was just as helpful with great advice and reasonably priced product. So in all no justifiable reason to feel disappointed. Also the level of service seems consistent between shops and departments. Evidence of a good ethos that works well.
I was collecting a new bicycle, and the member of staff who served me could not have been more helpful. It's a long time since I last cycled regularly, so he gave me plenty of time to ask stupid questions and didn't make me feel stupid at all. Nothing was too much trouble - he even fitted my new lights and helped me adjust my helmet so that it was correctly placed.
Very disappointing experience at Halfords. I was reduced to tears by the “Bike Manager “ who refused to help me get the bikes out of the car I have scoliosis and arthritis but too proud to feel sorry for myself so didn’t insist despite the fact that there were no customers there. I thought fine he doesn’t have to but when I took the bike in and I told him that I had the government voucher, he was very patronising and told said that I had to get there after 5 despite being given an appointment at 1? I took the bike in and he was horrible and patronising to me.... Not all bad though a lady on the main shop floor was amazing and listened to me while I poured my heart out wish I know her name
Excellent and attentive service, very thorough job done. Had a headlight bulb replaced and when other lights were checked foc discovered a brake light had gone as well so saved me another trip which was brill!
Had a flat battery on my car a couple of weeks bk ,and was shopping in the retail park . Must say Tom at Halfords was fantastic and made me feel happy knowing he was able to help with a jump start for my car ,whilst he seemed busy doing other work too . Fab customer service, covid safe and as it was raining quite bad ,encouraging me to sit in waiting area and dry off and . 5 .Top bloke ,credit to the store
Visited store on New Years Eve. Received excellent service from Michael in bike department. Didnt need to wait and l liked the store layout. Would recommend to friends for all their cycling needs
Staff and the bike technicians have always been great here at the store. They always go through a thorough check of my bike and always have answers about my bike and matters to do with cycling. The bike silver service is always amazing.
Just popped in to buy a brake light and back wiper blades. Was served by Harry in the store who was very polite and knowledgeable. Alex fitted the bulb and wiper for me and was also very friendly. Very efficient service and great value for money. Will definitely use Helfords again. Thank you
Called for 2 rear light bulbs to be replaced. During the course there was was an additional electrical connection issue and thanks to Elliot the technician, problem was resolved. Elliot showed great patience and will to resolve at all times treating me as a valued customer. Well done Elliot!
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