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KRCS

  1. Derby
  2. Derby Store

Reviews, get directions and contact details for KRCS

KRCS

About

Your local Apple experts in Derby. Sales, service and support for iPod, iMac, MacBook, iPhone and much more

Address: Intu Shopping Centre, Level 1, North Mall, Derby DE1 2PG, UK
Phone: 01332 369333
ku.oc.scrk@ybred
State: Derby
City: Derby
Zip Code: DE1 2PG

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
Decided to walk in there and have a go on the HomePod with my friends. About 5 minutes later, a staff member approached. We thought he was there to ask if we needed help with anything but he was more interested in my friends drink. In the most miserable and stern tone, he said "Can you put that down please?" We didn't know what he was talking about so we asked him to repeat it. "That drink. You can either put it down somewhere or we'll chuck you out. Your choice."
7 years ago (26-03-2018)
Shocking customer service. The staff member we saw was so disinterested and didn’t appear to know much on the subject we approached him about, but instead of him asking another member of staff (the shop was empty so there were other staff available) he just basically said nothing but would have been more than happy to take our money. We got a lot better service from a cheap phone shop around the corner! The salesman there was knowledgeable, honest and had excellent customer service! Very disappointed in this shop and will not be returning!
7 years ago (05-01-2018)
Went in to ask a question regarding my IPhone 7 Plus. There were three staff working, two of which were helping other customers so I approached the other person who was free. As I came up to him he was leaning lazily against the desk on his phone, and didn’t seem to recognise I was waiting to be served. He seemed more interested in the device in his hands that me a customer. Could see from his name tag he was the manager of the store and am very disappointed by the lack of attentive nature and the first impressions of entering the store. Luckily a different member of staff finished briskly and couldn’t of been more helpful or easy to talk to. Disappointed by the ignorance of someone in a manigerial role, I expect more from the person who is supposed to be leading a team. Three stars are only for the staff member who came to my aid and couldn’t of done more for me. UPDATE: went in again today as I was still having some issues with my handset. The store was empty and again the same manager was on his phone in front of the desk this time. I steered well clear in fear of once again being ignored and chose to speak to the member of staff I spoke to beforehand. He offered me more advice and upon seeing me assured me he remembered me and remembered the issue. I will be writing into the store regarding the Assistant Manager I spoke to, unfortunately I don’t remember his name but he couldn’t of been more attentive.
7 years ago (23-02-2018)
Absolutely disgusted with the way I was spoken to by one of the staff. Basically told me I had no hope with being able to fix my MacBook under warranty even though had it 9 days. So rude and didn’t really care even when I was crying. Travelled from Derby to Leicestser to the actual Apple shop and couldn’t have been more helpful.
7 years ago (05-03-2018)
First time visiting this store I encountered a rude staff member. Disinterested, unhelpful and very reserve red, didn't even stand up properly from leaning on the counter. Revisited again a week later having given the benefit of the doubt. Sadly the same again! Same staff member, so so rude and he made me feel so small. DO NOT visit this store, if it's an apple product you need help with, I promise you it's worth the wait and the extra travel to either Leicester or Sheffield to the actual Apple Store, even KRCS Nottingham store. Just not the Derby one, what a shame.
8 years ago (21-11-2017)
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