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Envy

  1. Southampton
  2. Southampton Fashion

Reviews, get directions and contact details for Envy

"Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness. Keep your body working, schedule an appointment today! Each location is an independently owned and operated franchise."
Address: West Quay Shopping Centre , Southampton SO15 1QB, HAM, GB
Phone: 023 8063 6417
State: HAM
City: Southampton
Zip Code: SO15 1QB

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Reviews
I was in for a massage and my massage therapist was wonderful. This location has come such a long way and is always so clean. They couldn’t of got this far without the main lady in charge. Every time I go in this location Amy the manager is always so helpful. If it wasn’t for her taking over this location I would have cancelled my membership a long time ago. She is building this business more and more everytime I go in. She always smiles and is always so wonderful. Massage Envy definitely picked an amazing employee. Don’t ever let her go!!!
Do not sign with this company. Ten years ago I signed up. They told me after one year I was month to month. After being a steady customer for ten years I called them three times to cancel and they keep charging my card. I had to cancel my credit card and I’m on the phone with them now. I moved to another city and they are saying I have to come in to their location This is how they treat loyal customers imagine how they will treat you.
i just wanted take a second and thank all the staff there from the girls in the front desk and the manager Amy for helping me get my account situated. Tom is an awesome therapist his corrective has helped me to sleep on my side that i couldn’t for a long time big shout out to Amy the manager. if i could thank her a million times i would. She could have a lobby full of people and always tends to smile and treats everyone so wonderful. This location has stepped it up since she has became the manager and i hope she stays with massage envy forever Give that girl a raise!!! The girl janelle at the front desk is always so cheerful and always willing to help me schedule my appointment. She has so much soul in her!!! Also the store was very clean and smelled like a garden of flowers
Should've listened to the reviews for this God awful place. Had an appointment booked for 1:30pm was 10 minutes early, girl came out said hello I said I have a 1:30 appointment she literally says "UM NO" I said "UM YES" she asked with who and I said "Heather I booked it online, I took a screen shot" I showed her and she asked when I made the appointment. Not that, that even matters. She says well how can I make this right, can I call the Warrington location to see if they have any openings. I said sure. She calls what I was led to believe was the Warrington location and she doesn't even explain the situation just acts like a customer so I told her to explain what happened so she does reluctantly and was told if I could get there by 2pm they would fit me in. So I leave and go to Warrington location only to find out she never called there she called a totally different massage company. Like are you for real right now?!! The girl at the Warrington location was very helpful and very apologetic for what the girl at Southampton location just put me through. Meanwhile I am still in extreme pain and my leg is still numb and I am in sitting in my car in tears writing this review!! The Southampton location doesn't even deserve 1 star!! This is a place that is supposed to reduced stress but you have done nothing but elevate my stress level, to say I am upset and disappointed is an understatement. DO NOT BOOK A MASSAGE AT THE SOUTHAMPTON LOCATION!
I took off work today, after scheduling an appointment for a prenatal massage the week prior. I’m visibly pregnant and I showed up for my massage today and I couldn’t even get it. One, Jen, the massage therapist was literally the rudest person even before she found out she was scheduled by mistake she does not do prenatal massages which I found out after I was taken back to the room. It wasn’t an apology she literally threw her hands up in the air and said NOPE I DO NOT DO THOSE NOT AT ALL. Instead of apologizing for the confusion. We then walked back out to the desk and the manager heard what was going on, and actually CLOSED HER DOOR so she did not have to be apart of this situation. Girl, THIS IS YOUR JOB! I was then told the masseuse could “wing it” and try. UM NO I AM PREGNANT you don’t just “WING IT”!!!! I was asked to reschedule, which I already had an appointment in two weeks with lisa who literally would be the only reason I go back because she is an incredible massage therapist and honestly I’m not even sure I’ll show up to that. I explained I took the day off of work, and literally nothing was done. Not even an offer of a free enhancement next massage. As someone who works with people and I worked retail through college and grad school how was there 3 employees 4 if you count the manager who shut the door on the situation who literally were just dumbfounded and not helpful at all?! I’m blown away by the lack of helpfulness at this location. Do not go here. ESPECIALLY PRENATAL if the massage therapist was ok with WINGING IT.
Stephanie is great . Good parking clean peaceful environment.
First, let me say this - I am a very Very VERY tolerant person and stand for human kindness above all else. But as a paying customer — I can not sit back and not say anything about what I have witnessed at this location. Never in my life have I seen such unsanitary conditions, customer mis-treatment, and unprofessional behavior. It all comes back to one individual and unfortunately she is the manager. I don’t know the correct spelling of her name Sherry or Sharde so don’t hold me to the spelling, either way, the girl is the manager of this location as well as the Langhorne location. As said before, I am very tolerant person and I could totally look past if this woman needed to bring her kids to work from time to time and they were in the office with a game or toys or something to occupy them, but that is not what happens here. She brings her children in every shift, half the time they aren’t fully dressed, they run around the spa, and recently one was sick with a cold and was wiping his boogies all over the front counter. It doesn’t stop there. Because she brings them in every day, there is no focus on the customers and doing right by them. They have been so many times where they need to cancel our appointments because someone called out. Once after a specific set of cancellations and rescheduled appointments, the manager called me at 9:30am to remind me about a same day 11am appointment. She left a message and indicated that if I didn’t make it in, they would have to take half of a session for the no-show. That was totally acceptable and I was able to make it so thought nothing of it… until I walked in and she looked me dead in the face and said “oh, what about your 10am appointment.?!” … I was baffled because she said nothing about a 10am, only the 11am and then proceeded to take a WHOLE session not a half from my account. When I tried to have a conversation with her about what she said on my voicemail and all the confusion with their cancellations, she wouldn’t even acknowledge her fault — mainly because she is too busy running her personal day care to take care of her spa responsibilities. And so because of that, the customers are punished. She is rude and condescending to everyone. Staff complain about her. Staff members at the Langhorne store have complained about her. And know several people I know are canceling their memberships SOLELY because of the manager. Do not sign up for a membership here. This location needs all new management.
Great location !!! Been a member for 2-3 years… my favorite for FACIALS IS SUSAN, she is very sweet and awesome at what she does. Massages are best done by LISA
The place is very clean. The receptionist at the front desk was very nice. I had a 90 minute hot stone massage with Tina. She was amazing. She made me feel really comfortable and focused on all of my trouble areas. I highly recommend and will definitely be back!
I've been going here for years and always see Tina who is absolutely AMAZING. So really, the 5 stars are for her! The place is clean and the staff's friendly. Overall pleasant experience each time. I definitely recommend Tina, she is an AWESOME massage therapist. Love her!
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