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Enterprise Rent-A-Car

  1. Eastbourne
  2. East Sussex Car Rental

Reviews, get directions and contact details for Enterprise Rent-A-Car

Enterprise Rent-A-Car
"Looking for a car and van hire near Eastbourne? Whether you're renting for leisure, replacement or business, Enterprise has you covered with daily, weekly or long-term hire car and van rental. We offer great rates from our wide range of modern vehicles to suit your every rental need. Renting with Enterprise is easy, hassle-free with no hidden costs. We pride ourselves on exceptional customer service to ensure you have a great rental experience."
Address: Hawthorn Road, Unit 18, Eastbourne BN23 6QA, UK
Phone: 01323 642420
State: East Sussex
City: Eastbourne
Zip Code: BN23 6QA

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews
Ryan, Charlie and the whole team at Enrerprise rentals in Eastbourne went well above and beyond for us. Exemplary client service. From a constantly changing rental date at the start to the day we returned the Luton Van to them to find we couldn’t empty it at Eastbourne Tip as they don’t allow Lutons I called the day before to be sure they did!. Enterprise let us park outside their office whilst we collapsed all the packing materials and then they lent me a Transit to take the packing materials back to the Tip. This allowed us to get back into me for the return time. No charge, no fuss and no ‘tude. They were patient, welcoming, approachable and helpful at every step. Thanks guys!!
!A MONTH LATER UPDATE! I am absolutely appalled. I had to keep calling every week because they couldn’t seem to be bothered about getting the CCTV from ECF. But they were more than happy to send me a scary email telling me if I do not pay i will be taken to court and I will have bailiffs turn up at my door. And the worst part is they still took the money from my bank account just before Christmas! After talking to me and insuring me that they can not take money from me without me authorising it first. But they went ahead and done it anyway. Every day that I called up I kept being told by someone that works there that they will get back to me someone is waiting on ECF to get back to us with the CCTV footage. But I know most places CCTV disappears after a month. So I feel they’ve done this on purpose to take money from me. I’m more mad because it just seems like the kids that work here don’t care about anything. They are all so rude and inconsiderate. If I could put no stars I would. I am absolutely disgusted with the way I’m being treated. I got given a rental car because I had a crash in my personal car. Threw my insurance. I dropped the rental car at ECF Eastbourne coach finishers 8am Saturday morning after calling up enterprise okaying this! they didn’t pick up the car till the following Monday! Enterprise opens at 9am on Saturday so I’m not sure why they didn’t pick it up then!? and are now telling me I have to pay £250 for a new tire that I apparently damaged, when I 100% didn’t! Also in the pictures I attach you’ll see where someone else had moved the car and gone up the curb. I left the car in their reception car park. Also I spoke to some garages and showed the photos and they are telling me the cut in the tire is old and definitely not new. I am so unhappy about all of this. It’s causing me so much stress. I do not need this after having a car crash.
Literally robbed by this place: charged me for 185 pounds for a flat tire several days after I've returned the car. No proofs why that was my fault, no explanations on the price given.
Never use this company, they make fun of people, the tire blew when we started driving, they couldn't change the tire for two days, we spent 5 hours in the car. We lost our plans, they said the franchise will take another 100 pounds, we didn't use the car, they are scammers, avoid them!!! !!!! They are unhealthy people, services and their bureaucracy!!!
Terrible experience with this company. Hired a car through them in November last year. When I went to pick the car up I couldn't fulling inspect the vehicle as it was parked tightly between two vehicles and it was pretty dark there as well. When I started to check over the vehicle the guy said don't worry about that just don't crash the car so I stopped. End ups When I return the vehicle to the repair shop and they have gone ro pick it up there is damage to the car which is in my opinion unfair to blame me for this damage expecially when there is no proof it was there when I took the car on and there was no damage caused by myself when I went round a checked the car myself. On the photos of the inspection the vehicle had been moved from where I parked it at the repair centre so who's to say that it was them that did it and not me? I called up the manager of the office who said he would look into this and report back to me on the same day as I called in as the gentleman that handed over the keys wasn't in until 2pm. I called then next day spoke to someone else apparently the manager was busy and would call me back once again didn't call me back. I called again yesterday as I have now had £80 taken out of my bank account and I want an explanation as to why this has been taken out of my account I then had the assistant manager try to tell me that he's the manager when I specifically asked to speak to the manager. Who wasn't in and I was told that a message would be passed on for a high importance call back which I still haven't had a call back. Avoid at all cost as communication is rubbish, nothing is investigated properly and nothing gets explained to you fully.
Very pleased with the service I received from the Eastbourne branch. Very polite and professional service easy process from start to finish,would recommend and would use again.
I’m leaving this poor review as even though my complaint has been resolved I would like others to be aware of the appalling customer care I have received from this branch, including management. In returning the curtesy car, I later received a telephone call from them as they had noticed damage to the vehicle and asked me how it happened! I couldn’t answer this question as the damage they were accusing me of didn’t happen in my care! Fortunately I had taken my own photos and video of the vehicle so I was able to provide evidence that the damage was there prior to it being delivered to me. I was then given confirmation that the case against me was closed…….. Great, situation resolved, or at least I thought it had!….. Five days later I had an unauthorised payment of £150 removed from my bank account! On questioning Enterprise, they were unable to give me a reason as to what this transaction could be and that it could have something to do with head office….. At this point fuming all I wanted was my £150 refund and management to take it up with head office themselves. I was promised a call back, but it didn’t happen. I had to contact head office myself to find out what the £150 was related to. It turns out that the money was connected to the damage claim that had been opened up against me, that I had been told was closed. They did eventually refund my money, but still I received no apology. Enterprise management… if you’re reading this……. Make sure your staff isn’t slap dash with paperwork and thoroughly check vehicles, before you start accusing customers! Don’t open up a damage case against someone until you have spoken to them first! What happened to innocent until proven guilty?. Certain members of staff you know who you are including management need lessons in customer care! *UPDATE* to this incident which occurred in November 2023 and is still ongoing!! I have already had to defend myself using evidence to prove my innocence once regarding this. The case was waived by the Eastbourne branch and was informed by them my ‘Ticket’ was closed. However recently I have received an invoice from the Damage Recovery Unit accusing me again of damages and to make payment within 14 days. What an absolute joke! I am utterly dumbfounded and appalled by how this company has treated me and how Enterprise have poorly managed this case. I can’t believe I am having to justify myself again. This company is an absolute embarrassment. Not once have I had any form of an apology from the staff member who opened this case against me. They failed to speak to me in the first instance. If this conversation had occurred, I would have been able to provide them with the video footage I had taken and none of the repercussions I am now experiencing would ever have happened. I have been nothing but honest and factual throughout this whole ordeal. My advice to anyone who is considering using this company is to take your own video footage and photos when the vehicle is delivered and to use this company with upmost caution.
Absolutely disgusted at them trying to charge me £1,400 for pre existing damage to a tyre side wall. Picked the car up on Saturday and whilst myself and the employee walked round the car I pointed out that all 4 wheels on the car had been kerbed badly, to which the employee agreed. On taking the car back this morning they are saying that I have damaged the sidewall of the tyre but are claiming I have not damaged the alloy, even though the damage is clearly from when the vehicle was kerbed previously and was pre existing damage. Additionally, the car had no windscreen wash in it and had rubbish all over the rear seat footwells when I picked it up. Have lodged a complaint with head office and trading standards. If you have to use them I would suggest you take lots of photos and videos prior to leaving as they will try to charge you excessive money for damage that was already there. Update Following Response Below: Not contacted even though provided requested details. The response below is just a standard damage control response from a company that doesn't care.
Absolute shambles of a place. Arrived at my booked rental time to be told my car was more than an hour away from being ready! The young bloke behind the desk was nice enough but neither he nor any of his colleagues seemed to have a clue what they were doing. To be honest, they all looked like work experience kids. During the hour I was waiting I overheard multiple phone conversations with unhappy customers and witnessed two in person. Oh, and the floor of the reception area was covered in leaves from outside. Sweeping up occasionally won't fix the organisational issues but it might at least give the impression of a professionally run business. Full disclosure. I initially decided not to leave a bad review or indeed any review because the young man I dealt with was a nice guy doing his best in a difficult situation clearly not of his making. However, I changed my mind when, three months after the event, I received an email from Enterprise saying they were charging me 35 pounds for letting me know I'd committed a traffic violation. They didn't say what the violation was why bother doing that? but following a bit of detective work I managed to find out that it was for not paying the Dartford Crossing toll. As a non-resident of the UK, I had no idea this toll even existed but I'm not claiming that as an excuse. While it would have been nice to have been informed that such charges were applicable, I accept that this was ultimately my responsibility. But here's the thing. The £35 isn't the fine itself, it's an 'admin fee' for letting me know about it. In the words of the email, "The administration fee is NOT part or full payment of the fine. You will need to pay the fine separately." 35 quid for an email? And a poorly written one at that. I now understand that buried deep in the small print of the rental agreement there's a clause about this. And I signed it, so, from a legal perspective, I don't have a leg to stand on. But come on, this is clearly just a ruse to screw customers out of as much cash as possible. Reading the other negative reviews on here, it seems Enterprise has various such strategies for maximising revenue. Here's a suggestion. Sort out your logistics, train your staff properly and vacuum the carpet from time to time... and guess what? You won't need to rip people off.
A little bit disappointed. I hired a van, did all the usual visual checks prior to leaving. Having not driven the new transit before I thought the somewhat Jelly-like handling down to electric power steering or something. Proceeded to load the van at my home address 30 mins from the Eastbourne depot for 2 hours and just before setting off on my 4.5 hour journey up north I see the rear tyre is now visually flat. Checking further I see there is a nail in the tyre. Considering this is the only wheel that doesn’t have a valve cap it’s obviously been frequently pumped up. Call the depot, no mobile help available so i have to: 1. drive to a petrol station to pump up tyre it was at 18psi and 2. Drive all the way back to a tyre fitters in Eastbourne to get the tyre fixed! The tyre fitter complained at me for being there so late saying that the girl in the office said I was just around the corner! Great! Once the tyre is fixed and the tyre fitter comes around slightly realising I’m just some poor customer and not an employee of enterprise I finally get around to my journey 1 .5 hours late. I get up north so late that I can only offload in the morning. After doing this I have the stressful 5 hour journey all the way back to Eastbourne just making it in time. Once back at depot I’m offered little consideration or compensation. How about you check tyre pressures every time the vehicles are to be hired? I could have not been so careful and driven this loaded van on a motorway with 2 kids with dire consequences! I’d like to hope this is a isolated incident, however i did hire a similar vehicle from the Mile End branch a few months back that has a big crack in the windscreen and a smashed rear light that I was told was perfectly legal at the time. Van hired 02/09/21
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