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Deichmann

  1. Luton
  2. Luton Shoe Store
  3. Houghton Regis Shoe Store

Reviews, get directions and contact details for Deichmann

Deichmann
Address: 107 The Mall, Luton LU1 2TH, UK
Phone: 01582 400824
State: Luton
City: Luton
Zip Code: LU1 2TH

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
Worst customer service in the town. Went to buy shoes for my daughter at 5.30pm on 08.12.2023. No one there to help me to find the right size after looking half an hour finally found the right size but they had only have one pair and the pair is lost in the store, when asked to find they don't even bother to look for it. I have the option to resver it only, the price of the shoe is £29.99 when I going to collect it the store manager came to me ohh the price is £32.99 instead of £29.99. The price changes over night on the box the price tag is £29.99 on the back of the show price is written £29.99 but I have to pay £32.99 if I need to o buy it. This is absolutely ridiculously ripp off service from them, cost of living tge prices are sky rocket but these companies are over charging for no reason. The store manager says if you don't want to pay this price we will not put this on display absolutely nonsense. I have to pay for it because I have promise my daughter to buy this shoe because she was not leaving the store without shoe on that evening. Always check the price tag before you buy there is always another tag behind the original price which they have changed it. Will never ever visit them and will not recommended anyone to buy from them.
Deichman is a great shop in general, plenty of bargains and amazing quality! I had the best customer service experience from Javeriya in the luton branch. She was absolutely delightful, beautiful smile, very helpful, informative and just overall a great example of what customer service is all about! I bought the gold heels :
Manager is not so nice with the customers Shelves are all messy and customers service is 0 Have a good collection Need to improve customer service more to treat people nicely
I have one word "Attitude" this shop has some great shoes at good prices BUT i am NOT being served by someone who is nothing but RUDE ....
It's good place if what you want is on offer but mostly it's not there. The annoying part is that almost always, there is just one staff at the till with long queue of course.
Good place for quality shoes but the price of shop is comparatively higher than the price of sports direct
Nice shop inside The Mall, Luton. Lots of variety of shoes for ladies, gents and children; along with school shoes is available here. Handbags, purses, clutches and wallets in different colours at reasonable price for everday use. You can find shoe's accessories here as well. Staff is good and cooperative.
Employees exhibit a lack of professionalism when it comes to touching up their work.
I bought shoes from them and the sole tore apart from the toes part. I got told I can come and get a refund if this happens as it isn’t the first time this has happened in this store. I recently went back with the shoes and receipt and the manager there was very arrogant and rude and had no manners. She demanded for the receipt and when I gave it to her, she looked and smacked it down on the counter and said the warrant is over and walked off. She has no customer service skills and was very rude and had no manners in the way she spoke. We then went for a second time as we bought shoes and it said on the box that it was for £29.99 but we were charged £35. We went the next morning and asked why we were charged £5 extra and they said that £35 is the original price and that they didn’t get time to update the price on the shoe box. They aren’t organised and neither do they have respect or how to speak to customers especially the manager, leaving aside the workers. Worst experience ever, worst customer service and I have never been spoken to this rudely with customer services and that as well from the manager.
At your store in Luton the mall. The "lady" at the till needs to be more professional and more customers friendly. her name is Olivia.
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