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Crouch, Cardiff

  1. Cardiff
  2. St Columb Major Jewelry Store

Reviews, get directions and contact details for Crouch, Cardiff

Address: 13 Cathedral Walk, Cardiff CF10 2DS, UK
Phone: 029 2034 1795
State: Cardiff
City: Cardiff
Zip Code: CF10 2DS

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
I have purchased watches from many well known retailers and this is by far the best buying experience I've ever had. Sufia was attentive and very knowledgeable and allowed me to try different watches numerous times before making my final choice for which I thank her personally for. This isn't always the case in other stores. All the ladies were extremely friendly and professional and the next time I am in the market for anything, Crouch will be my first choice. Thank you again.
We called in to the store last week to buy a Canadian diamond ring. The staff were absolutely wonderful nothing was to much trouble. We were told that it would be roughly 2weeks for my ring to be ready , how surprised was I when we had a call Saturday to say that the ring was ready. So we popped into Cardiff today to pick it up . The service was phenomenal, it felt like they were welcoming a family member. Highly recommend danyal and the team
My husband called by to look at the Tag Monaco today to purchase. On entry he was greeted by a young lady who rather than say hi or offer assistance stood in front of him looked him up and down and focused her eyes on the Primark bag he was carrying. He turned straight around wandered over to watches of Switzerland where thankfully the service was great and he got the perfect watch. Perhaps training of store assistants needs to include "don't judge a book by its cover" as the reception my husband received meant you lost a sale and a commitment to never visit you again!
My wife and I would like to thank the staff at the Cardiff branch for the exceptional service we received when purchasing a platinum wedding ring and trilogy engagement ring. Two weeks later we returned to the store and had a wonderful experience from Fehmida, her advice, patience and over all manner was brilliant, my wife called in to store this evening and was delighted to meet Fehmida again. Would highly recommend to family and friends
I had a problem regarding a recent purchase of a watch from a Mont Blanc Boutique in Bond Street London. Rosanna I hope I’ve got the correct name was so helpful. She went above and beyond to help me with a loose pin in my watch strap. I have to say I was so impressed that Rosanna personally took me to see Anthony at the In-Time Watch & Jewellery Repairs who checked and repaired my watch on the spot. Thank you so much guys a very professional and friendly service highly recommended.
I got my sister a watch as a birthday gift from here. She went in to adjust the strap as we were told they do this for free. The male manager ? or salesperson was very rude and apparently did not recognise the watch brand being sold in this shop. The female colleagues corrected him and did the repair for my sister. But his attitude was intimidating and it clearly showed he did not care for customers not buying their expensive brands. The salesman need customer service training along with a reality check.
Fantastic service and help by Angie she showed me the perfect watch for my wife it's not the 1st time I have used Crouch for watches and jewelery I will certainly be back.
Treated my partner very poorly. The ring he looked at was flimsy, and as he described “could have come out of a Christmas cracker”, the woman did not answer his questions about materials and left him feeling very upset and disappointed. She was rude and sharp in her responses. Very disappointed on the whole with his experience, expected more from what seemed to be a nice jewellers.
I recently purchased an engagement ring here and It was 3 sizes to big for my partners finger. We went back to get it adjusted and we decided against it as takeing to much off would compromise the whole ring. The ring had been worn for 2 days before coming into the store and so some scratches were visible and I was left wondering what on earth I could do to fix my problem. The team made a few phone calls for about 20 minutes and the good news came to us. They said that we could exchange the ring for a smaller size which they did not have to do. The ring came 2 days later and it means so much to my partner and myself. I just want to say I appreciate the whole team who helped that day especially the assistant manager Angie I believe her name was who made all the phone calls and came with the best news I could have hoped for. customer services here are incredible and there is one thing I will take away and learnt from them personally and that is I will try to go about and beyond in my own work place. Like I said, they did not have to do what they did for my partner and I but they went above and beyond for us and I will forever be grateful for it. Mr R. Cruse
If I could give 100 star review I would. Went to multiple jewelers in town here was by far the best experience. We could have spent £1 or a million it didn’t matter we always felt welcomed, even our little 7 month year old. Encouraged us to think and come back which we did. Can’t thank them enough. Would highly recommend!
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Crouch, Cardiff map
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Directions to Crouch, Cardiff with public transportation

Churchill Way HN 240 meters
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Churchill Way HP 240 meters
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Churchill Way HQ 240 meters
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C1
Churchill Way HM 240 meters
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Churchill Way HL 250 meters
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