Clifton Lodge Hotel

Great food and even better service 5*
5 7 years ago (10-10-2017)

The staff were friendly however my room was tiny, I would bang my head on the sloped ceilings in the bedroom as well as the bathroom..( Room 7A) The wifi is terrible so if you're like me and use a lot of data be careful as it will randomly disconnect frequently.(This cost me money as I did not realise I was using my phone credit to have data due to the fact I thought I was connected to the wifi) It is noisy as the walls are thin and there is also a railway line right next to it. There is also no AC and every time I slept I woke up in sweat. However the beds are comfy.. Survivable but not ideal.
3 7 years ago (03-09-2017)

O.M.G. cannot remember experiencing abysmal customer service like this. The young lady at the desk had no clue what customer care was. I was in the area for a bit of overnight work, sussed it out the night before and based on good vibes decided to bring the grandparents and young 'un out for an overnighter whilst I worked, and for us to explore the area during the day. Because it was short notice the Ambassador down the road and Rye court which looked amazing were sold out. Thought from the photos clifton lodge looked clean. reserved a room with a cot. on arriving Antonia, the person on reception states her copy of the booking did not show a cot was needed , hence unable to do anything about it. chastised us for not calling to arrange the cot, on showing that my copy showed special requirement-18month old baby will require a cot and stating that their website mentions that provisions can be made for a cot. Again shrugging it off and saying unable to help. then goes off to check and produces a cot. on requesting for help to take it up to the room advises unable to do that as she is the only person on reception fine. was very unhappy with the service. when asked if I could cancel breakfast advised that I booked online and would not be able to do.that. When I proceeded to look at the terms and conditions went away then came back and said would be able to cancel. O M G..... don't these people get training. Don't go unless you really really really have absolutely no other choice. what an abysmal experience. so sad bad pr spoilt it for grandparents
1 7 years ago (22-08-2017)

Free upgrade to honeymoon suite! Amazing bathroom. Great breakfast. Cheap and cheerful.
4 7 years ago (04-07-2017)

Friendly staff, stayed on the hottest day of the year with no air con and the room backed into a railway so I didn't get much sleep, the bed wasn't very supportive
3 7 years ago (23-06-2017)