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Chelsea and Westminster Hospital

  1. London
  2. London Hospi̇tal

Reviews, get directions and contact details for Chelsea and Westminster Hospital

Chelsea and Westminster Hospital
Address: 369 Fulham Rd., London SW10 9NH, UK
Phone: 020 3315 8000
State: Greater London
City: London
Zip Code: SW10 9NH

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
Our third child — and the first born in the UK — was delivered here in March 2026. As someone whose other two children were born in CIS countries, I want to share a perspective that many expats from Russia, Ukraine, or Belarus might find useful.nnBack home, people often praise individual obstetricians and gynaecologists, and some of them are indeed excellent. But that excellence is sporadic, not systemic. If you pay well, you can get high-end service — but you can't buy genuine warmth, and if your chosen doctor happens to be on holiday, the whole plan falls apart.nnChelsea and Westminster was a revelation. What impressed me most wasn't any single person — it was the system. Professionals who are warm, skilled, interchangeable, and constantly cross-checking each other.nSomeone was always in the room during labour, monitoring everything closely. The environment was comfortable and welcoming — for mum, for baby, and for me as a birth partner. All of this on the NHS, free of charge taxes, yes!.nnA huge thank you to the entire team, and especially to Ola, the midwife who delivered our son David. You were wonderful.nnOne small note: over two days, every single blood draw was noticeably painful for my wife. It's a routine procedure — perhaps some refresher training on phlebotomy technique and a fatigue check for staff doing long shifts would go a long way.nnThe NHS must keep going — attract great people, train young specialists properly, pay them fairly, and spread this standard across all of the UK. Chelsea and Westminster showed us what the system is capable of at its best.
I would like to thank all the staff at Chelsea & Westminster Hospital for being absolutely amazing and kind nnToday 26 Feb we came to kids’ A&E with my son, who had an abscess on his leg. The doctors and nurses in both A&E and the paediatric surgery department were outstanding. They quickly identified the problem, made my son feel comfortable, and went above and beyond to minimise his stress. I have never seen an anaesthesiologists blow bubbles to entertain a child before - it was such a thoughtful and heart-warming touch. Pure professionalism, no drama - just calm, confident care.nnMy little one underwent emergency surgery to have the abscess drained and cleaned. The procedure was carried out quickly and efficiently, and we were able to go home the same day.nnA very special thank you to the lovely lady in a pink robe health play specialist I assume - I’m so sorry I didn’t ask for her name — I was very stressed at the time. She stayed with us throughout the day, making sure to find things that matched my son’s interests to keep him calm and comfortable. She even gave him a gift for being so brave — he now takes his racing car everywhere with him, so it was definitely a perfect choice! nnTHANK YOU from the bottom of our hearts. You made an incredibly stressful experience so much easier for our family. We are truly grateful and hope the hospital continues to maintain such an outstanding standard of care. God bless these heroes!
I am under no illusion that this feedback will result in any meaningful change, but it nevertheless needs to be said.nnThe staff at the A&E reception desk should reflect on how they interact with patients and their families. Not everyone attending A&E is there unnecessarily, and it would be beneficial to remember that patients are often experiencing some of the most stressful, frightening, and vulnerable moments of their lives. Being spoken to abruptly or reprimanded for failing to notice a line on the floor from a considerable distance away is neither helpful nor appropriate. Patients deserve to be addressed with courtesy and respect, as adults, not as children.nnDuring a recent visit, I witnessed a female member of staff speaking with a patient who was asking questions about his son. After he walked away, she proceeded to whisper about him to the ambulance staff seated beside her. Regardless of the content of that conversation, such behavior appeared unprofessional and lacking in compassion.nnA hospital exists to care for people and support them through difficult circumstances. Professionalism, empathy, and basic kindness cost nothing, yet they can have a significant impact on a patient's experience.nnDue to this hospital having no ENT Dr, I was advised to go to the Charing Cross Hospital. I was astounded on how friendly and patient the staff on the A&E desk were here in comparison to Chelsea & Westminster.
From the very first moments of my labor, I felt truly cared for and supported.nnRonika and the student midwife Aryana were by my side during the first four hours of very strong, heavy contractions.nnI was literally in their arms at times, and they held me with such empathy, kindness, and patience. They were sweet, supportive, and exactly the kind of people you need during such intense and vulnerable moments. I will never forget how safe they made me feel.nnAll of the midwives during my stay were wonderful. The entire team created a calm and reassuring environment.nThe doctors and the anesthetist were also amazing. I am especially grateful to the doctor who administered the epidural so professionally, and to the doctors who acted quickly and skillfully used forceps to deliver my baby when the situation unexpectedly became high risk. Their fast response made all the difference.nnThe hospital provided everything we needed, and even the food was great. I truly felt well cared for in every way.nnMy heartfelt thanks to the entire team for their dedication, professionalism, and compassion.nnThank you,nGabriela
I had an appointment for Zoledronic Acid Infusion at 11 am today. I turned up dutifully early at 10.17 am.nSadly, I was turned away and proceeded until 12.45 pm being sent from pillar to post namely to Lister Hospital thence to Chelsea Outpatients Centre and back to Chelsea & Westminster.nApparently, had I mentioned that I was there for Zoledronic Acid Infusion and not mention my consultant’s name, they would have had my name entry…nThe fellow at reception did apologise profusely. However, the system needs to change. I was a private patient and do not pay hefty fees for such service.nFurther, the infusion itself was not without issue. The nurse tapped into to a nerve which was excruciatingly painful - until she found a blood vessel that she ought to have used - there were plenty there.nOtherwise, it was a comfortable and pleasant experience. I award 3 stars in the hope for a system change.
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Chelsea and Westminster Hospital map

Directions to Chelsea and Westminster Hospital with public transportation

Chelsea & Westminster Hospital 100 meters
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211
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Edith Grove 180 meters
14
211
414
Fulham Road / Chelsea & Westminster Hosp 210 meters
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N31
Edith Grove / Kings Road 230 meters
328
C3
N31
Hobury Street / Worlds End 280 meters
11
22
328
N11
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N31

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