Calumet Photographic

Would love give this a full five star, however the space they have is not fully utilised. There is a mezzanine level which has training rooms. No stock just rooms. Generally good selection to sample the stock, anything that is not available or would require, they have access to the web stock profile. There are a few camera stores left and having WEX open a store is very welcome. Sometimes online is not always idea. Camera gear requires physically checking and trying to see if it will do the job. This is where WEX is very useful. Having knowledgeable staff will help the business, I don’t feel the staff are very enthusiastic or forthcoming. However once engaged they seem to provide a decent level of service. Prices are high though.

Apologies - this should be for Wex Norwich. Angus was incredibly helpful. I must have been the nightmare customer as I have limited photographic knowledge, but wanted a compact camera with all the features of a DSLR to capture perfect images of the Northern Lights in my upcoming holiday. Angus helped me unpick my needs and pick a camera I could actually use, that was portable and had all the features I needed to get great results. I've held off writing this review for a couple of months so I could see how the camera performed. And it was perfect! I am absolutely thrilled with the results. And, yes, we were lucky enough to catch the Northern Lights and I have some amazing photographs which captured the moment of a lifetime. Thank you so much Angus for your patience and guidance.

For all your photography needs. Great customer service and a sizeable variety of equipment and choice. Also really happy with my new microphone :

Love going to Wex to get new or secondhand equipment quality and service is good. However this time the sales assistant was not in a mood to listen and get me the tripod I wanted I gave him the product number from there website but he kept on saying it was another one. So experience was not a pleasant one.

not the best customer service received • ordered online and last minute decided if I can collect in store, spoke to Katie from customer services who said this is fine so I made my way to the shop in ALDGATE EAST and store has plenty of staff so I approached one and explained the reason I am there. Male staff member took the reference number then said I would have to purchase and pay for the order as the one placed online would be cancelled and money returned to my account. I said Katie states it was a simple process of collecting the items in store so luckily for me another member of staff heard the conversation and corrected the Male member of staff that was serving me, other staff states yes this can be done and staff member then processed the order. Not seem keen at all then once item or order completed he asked if I need a bag, another staff member took a plastic bag and put it on the counter. I thought to myself… I spent 15yrs in retail and the least I would do is to put the £1,200 worth of gear/product inside the bag. I had to bag my own purchase so not impressed at all. You can review your CCTV and see for yourself so I doubt if I will come back again to this store again. Maybe best to order online and wait for delivery. No offence to staff but this is what really happened to me on the day.

Above and beyond ! I have been a Wex client in a long time now and I have always appreciated the kindness and the knowledge the sales advisor there have. One from all stand up for her excellent costumer service, thank you Sabrina for your guidance and help in my purchases. 5 stars !

Always had helpful staff when visiting WEX. All the digital gear you'd ever need. A small fridge of film too for the old schoolers

Sheikh at Wex Whitchapel is an exceptional salesperson and a true asset to the shop. His knowledge of cameras and photography was great and very helpful. He took his time with me and helped me understand what I need and recommended the perfect camera for he made the entire process of purchasing a camera enjoyable. I would highly recommend Sheikh to anyone in the market for a new camera. Thank you, Sheikh, for making my experience at Wex Whitchapel such a positive one!

Booked online a full frame sensor cleaning stating that will take 30 min to do. Arrived 5 minutes early of my appointment and been told to come back in a hour. Left the camera there for nearly 2h, when arrived been told that they are cleaning at that moment. 5-7 minutes passed and presto they "cleaned" my sensor. Got home, removed the cap and only to find some massive dust particles on my sensor. The sensor was in much worst state than before my appointment. I will never use this store again. However paid half price via a voucher that I received by post...was it because of that you decided to trash my sensor?

Really rude staff!!! I visited the East London store last week October 2022 with the intention of buying a £1100 DJI drone and a £200 rucksack, initially i was left alone to have a look around then I approached a member of staff who was walking past and asked if a certain rucksack was in stock? I was met with rolling eyes a big huff/sigh and a ‘i dont have a clue’ so i didnt even bother asking about the drone, i since purchased both items elsewhere and will not be using wex again despite spending over £9000 last year with them. Also managed to talk a friend out of purchasing a Canon -R5 and rf100-500mm lense, he purchased it from camera world instead :-