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Bursted Wood Surgery

  1. Bexleyheath
  2. Erith Doctor

Reviews, get directions and contact details for Bursted Wood Surgery

Bursted Wood Surgery
"Bursted woods surgery is a small GP surgery offering high level of personalised care for our patients."
Address: 219 Erith Rd, Barnehurst, Bexleyheath DA7 6HZ, UK
Phone: 020 8301 1766
State: Greater London
City: Bexleyheath
Zip Code: DA7 6HZ

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 7:30 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
This surgery is fantastic. I needed a chest X-ray today and it was organised within 5 minutes and followed up with a phone call to check on me from Advanced Clinical Paramedic, Michael Hutchings. He has helped me and my son so much. Such a professional, compassionate man. I have been registered with Bursted Wood for 13 years and have ALWAYS been able to talk to or see a doctor, nurse practitioner or a nurse. The reception staff have also always been polite and helpful. My children have always been seen in an emergency. E-consultation forms are simple and straightforward. Most likely get a call back the same day. I am so grateful that we have this surgery locally and I thank them all for their hard work and resilience.
I called up to change my son’s appointment and I was no 2 in the queue. After 10 minutes I went to number one where I stayed for 1 hour! I cooked and are my dinner whilst on hold. I then got in the car and drove to the surgery, still on hold. I went in and the receptionist was walking around locking doors. I told her I had been on hold for over an showed her my phone. She denied having anyone on hold so I then put my phone on loud speaker which confirmed I was no 1 in the queue. She then looked at her screen and saw that 1 person was waiting!!! She answered it and , what a surprise, she came through on my phone! She then went on to say how busy the phones had been blah blah blah. I asked her why it took me to go to the surgery to tell her she had a patient on hold. Again she blamed the phones, even though I was first in the queue. I didn’t even get an apology. THEN, I called the surgery a few days later to cancel an appointment. Only to be number 1 in the queue of which I was on hold for 20 minutes. I hung up and again had to go into the surgery to cancel my appointment, What is going on here??? Absolutely shocking. .
The surgery had really gone downhill! l could not believe myself that Lisa, the surgery manager, was hidden away when l asked the receptionist to see her due to my medical issues. Life of service and compassion are the things that renew humanity! Why did you do that? That's not very professional. l saw you
Bursted Wood surgery has gone down hill since the end of covid. The receptionists are not helpful at all ie you are in the queue on the phone and you get to number 1 and they hang up so you have to start again. When you get through and tell them your prescription is not at the chemist which the GP promised to send at the end of your consultation they do not seem to want to know or care. Come on Burstedwood sort your selves out and get your reputation back.
The GP surgery can have bit of improvement and staff training overall, I have had unpleasant experiences, to say the least. - Once been, staff tried to administer a vaccine with out wiping the area for disinfection, However coming from medical background, I was quick enough to advise. - Their phone line says book appointment online, if you need urgent appointments and over the phone appointments are given week advance. when I make a booking online, I was given a appointment 10 days after. - Also Three of the last e-consultations I had was with other GP services, Bursted Wood Surgery outsourced to other practices. if I need this, I might as well registered with another practice, I guess! I think they already have registered more than their capacity, trying to increase revenue! - However They do have few really helpful receptionists, and few wouldn't even willing to help patients and rude, let alone happy to speak. I feel like this practice is like a outdated public office. Overall this place could do with serious staff training and manners. I HAVE LEFT THE SURGERY NOW, so hopefully it will help new and existing patients.
The standards at Bursted Woods have really gone downhill over the past few years. Almost impossible to get face to face appointments, took a lot of requests to get referred to specialists resulting in missing cancer diagnosis. The surgery doesn’t seem to be in the same page as the rest of the clinicians I have dealt with during my treatments. Emails to surgery from cancer clinics requesting prescriptions were missed. Unable to get prescription for medication requested by clinic until I had been seen by GP yet first face to face appointment would have been 3 weeks after the initial request delaying the medication being issued and adding to the discomfort I was feeling. And how long is a reasonable time to wait for a doctor to make a prearranged phone consultation 30 minutes, an hour, a day? I appreciate they are busy and schedules fall behind but they don’t seem to appreciate that the patient also has a schedule and cannot just hang around waiting for the phone call. Patients get criticised for being late to appointments but what about the other way around?
Recently I’ve had to visit the surgery with regards to my 2 small children on two separate occasions, the service I received from the new GP Michael Hutchings has been outstanding. He was very knowledgeable and extremely personable. Explained in detail the diagnosis and treatment. Making time to understand my concerns and didn’t feel like anything was too much. A complete breathe of fresh air. So thank you, a real asset to Bursted Wood. Also like to recognise and thank the receptionist who was working today, as she was also very nice and helpful.
Bursted wood surgery is not only professional and efficient but very friendly. I have had many doctors surgeries in the past that have been rude and not conducted themselves in the correct manner especially the receptionists. However all of their staff at Bursted wood are so friendly and are always happy to help it’s actually taken me aback and I’m sad that I didn’t join them sooner. The vaccine service is very well organised and they are doing a great job keeping others safe during this difficult time. Thanks all, your doing a wonderful job.
Never dealt with such a rude, unhelpful Surgery. Recently moved to the area and it wasn't easy leaving my previous surgery because of the amazing service they had always given but we joined here and we have been unhappy from the get go. They have not given the correct advice for our newborn baby and it has felt like we are going round in circles time and time again. I had a telephone appointment the other day and the Dr yawned down the phone! My Wife had a telephone appointment today and the Dr said she better start saving to be referred and go private because he can't and then shouted at her..all this surgery cares about is saving money. Save yourself the agrivation and join a different surgery, Google give better advice and customer service than this place.
This GP practice must be the best in the area! Clinicians are always supportive, understanding and kind, medications are prescribed quickly and theres always availability to speak to a GP, the receptionist are helpful also, and always polite. I can't fault this surgery, service is above and beyond expectations! and a big THANK YOU for everything you have done for us with the vaccine rollout, it has been super efficient, WELL DONE ALL OF YOU have had to post on daughters account as I am no good with google
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Bursted Wood Surgery map

Directions to Bursted Wood Surgery with public transportation

Lyndhurst Road 260 meters
229
602
669
89
N89
Barnehurst Station 270 meters
229
602
669
89
N89
Long Lane Woolwich Road 340 meters
301
401
601
Woolwich Road Long Lane 370 meters
301
401
Rydal Drive 380 meters
229
602
669
89
N89

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