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Reviews, get directions and contact details for Brewers Fayre - Portway Inn

"This location is now closed. At Portway Inn Brewers Fayre pub & restaurant in Andover, we’re all about serving the nation's favourite pub food at great-value prices, in a family-friendly environment. We want everyone to enjoy tasty, laid-back meals with friendly service that make you want to eat with us again and again. No booking? No problem – our doors are open any time for any occasion. So come on in, take a seat and see what we’ve got cooking."
Address: Joule Road , Andover SP10 3UX, HAM, GB
Phone: 01264 321920
State: HAM
City: Andover
Zip Code: SP10 3UX

opening times

Monday: 06:30-10:30
Monday: 12:00-23:00
Tuesday: 06:30-10:30
Tuesday: 12:00-23:00
Wednesday: 06:30-10:30
Wednesday: 12:00-23:00
Thursday: 06:30-10:30


related searches: premier inn andover postcode, chalk hill blue, hotels in andover, brewsters carlisle, book a table at brewers fayre bideford, brewers breakfast menu, bed and breakfast andover, holiday inn andover
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Reviews
After spending three months as a guest at the premier inn Andover I believe I am more than competent to place a truthful, Independent and unbiased critique regarding the food and service at portway inn, This in my opinion is no more than a up- scaled cafeteria that is sadly part of the hotel complex. First the food quality, It pains me to say this, but on many many occasions I had to wait in excess of one hour for my food to be delivered to my table, Inevitably as you would expect the food came cold and on numerous occasions, "far to many to count", may I add, undercooked this also included chicken, Moving on, and want for a better word...Management On raising my concerns to the management Chris He reacted totally different to my concerns on countless occasions trying to brush them off with an ad-lib attitude and excuses a politician will be proud of His management skills We're not only lacking but leaving a lot to be desired even for him. He tended to micromanage his staff constantly without offering to help I noticed Constant nitpicking for the smallest mistake this boarding on bullying, One word for the portways food and customer service ""shocking"" For those of you who would be interested, there is a family friendly pub 2 minutes Walk away with a great menu
We had a good meal here with a very helpful manager who wasn’t happy when our meal was wrong. Happy to go back when we’re in the area. Really good play area for the little onesFood: 4/5
Don't bother. 1 star was the lowest I could go. Anyone who's seen my reviews know that I tend to be quite generous, but sometimes you just have to call a shoe a shoe. The food took at least 50 minutes to arrive, and in a party of 4, 2 of ours arrived a good 10 minutes before the others. That was after we queued for about 20 minutes to order, in which time we watched the staff clear one person's dishes in a party of 2 before the other had finished eating. She never returned for the second person's dishes until we'd nearly finished eating. The bar staff were unable to prepare drinks that were on the drinks menu, needed to consult a book, then blamed the fact that the menu and the computer system said different things. The food finally arrived and was actually passable on the whole, but beware 'cheesy gravy fries' is just chips with cheese melted on top. Check out my photos for my burnt chips, and some pathetic excuse for bacon that the manager explained is 'spec'. We asked why we were waiting so long, and why tables that ordered after us had received their food before us, and the 'manager' was sent over. She told us that they were very busy, had a couple of large tables and the chef was a bit behind. The restaurant was maybe a quarter full.... There was no apology, or hint of one, just total indifference. Frankly if we hadn't been so tired and hungry we would have been out the door, but desperation does strange things. We won't be returning, and as my first experience of a Brewer's Fayre, I personally wouldn't rush back to a branch. What a shame.
First time visiting this Brewers Fayre wasn't staying at the hotel and it was... not bad. Saturday evening booking, they were clearly short staffed We saw a young couple wait at least 10 minutes to be offered a table and although the staff on duty looked really busy, the restaurant itself, wasn't. Our table hadn't been cleaned down all that well had to use our serviette's to clean it down a little more but once we'd ordered food, we didn't have to wait too long for it to come out and I have to say, it wasn't bad at all. Full bellies ready for a long drive home!
Dreadful service for Sunday evening dinner. It was fairly quiet, we ordered for our group all together to the same table number. The food took a little while to come out however there was a 30 minute delay between the first and last meal arriving. I had to ask for the children's ice creams 3 times before they finally arrived. The atmosphere was lousy. At 8.30 pm we were told they were closing, even though the website says they are open until 10.30pm. I made a formal complaint online 2 weeks ago, which I have since chased. Still no response.
Amazing customer service, so friendly and welcoming and food was delicious. Was on a long journey from kent to Plymouth and back again, stopped on our way back home tonight and they had already taken last orders for food but was extremely kind enough to still let us quickly order and with a genuinely friendly helpful attitude. Only wish they were closer to where we live, would happily visit all the time. Thank you Portway Inn, to the chief and staff behind the bar.
I stay in a lot of premier inns and eat at a lot of brewers fayre. This one is really bad. Chicken burger was rubbery and flavourless, one of the worst I have ever eaten. Chips 50% burnt ends. Cheesecake better but still dry and stodgy. Terrible menu choice also. Skip the meal deal and go across the road for dinner. Needs urgent attention to bring up to standard.
I stay at the Premier Inn above the Brewers Fayre for work every week, and eat downstairs every morning and night. Phyllis, the manager is extremely efficient and attentive. Every single one of the staff are polite, kind and caring and nothing is ever too much for them - especially Jess and Emily. The food is always very nice and I've never had to wait longer than expected. The restaurant is always clean and tidy. I see large families coming for birthday meals, down to couples having a quiet meal together. I would highly recommend this restaurant to anyone who wishes to eat good food, in a friendly and relaxed environment.
The staff are nice and friendly and helpful, this includes on the phone and in person. There is a good atmosphere in the restaurant area, with a log fire on to help keep you warm. The prices are reasonable for what you are getting. I had a gammon steak and it was very tasty, with the option to have pineapple and or fried egg on top. The restaurant is clean and tidy; except for the toilets. The toilets are looking rather dated, and some aspects were disgusting.
Friendly and helpful staff. We stayed the bank holiday and restaurant was short staffed due to sickness. Staff were very busy and pushed. However, still provided a good serviceFood: 4/5
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