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BCB Warehouse

  1. Tunbridge Wells
  2. Royal Tunbridge Wells Furniture Store

Reviews, get directions and contact details for BCB Warehouse

BCB Warehouse
Address: 1-4 Chalklin Business park, Longfield Road, Tunbridge Wells TN2 3UG, UK
Phone: 01892 526395
State: Kent
City: Tunbridge Wells
Zip Code: TN2 3UG

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

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related searches: Flooring Tunbridge Wells, Carpet shop Tunbridge Wells, Carpetright Tunbridge Wells, BCB Carpets Saltney, Carpet shops Tonbridge, Carpet Shops near me, BCP Flooring, B&Q
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Reviews
I ordered and paid for a carpet in November. I ordered from BCB because I’d used them before, recommend them to everyone and they have been used by my family, all without problem over the last 15 years. I also used them because they could offer me a fitting date of the 15th December. The day arrived, I phone to make sure all is ok because I know I am the 3rd and last job of the day. I’m faced with a response’The fitter has taken his van in for an MOT! … why? When you have a full day of fittings do you take your van in for an MOT? I was told I’d be updated… no updates until I phoned them at 16.45 with the response’ ‘I’m not sure what’s going down!’ Suffice to say, they can’t make it today, we have been rebooked for the 20th December. I’ll wait with baited breath to see if we will be left having Christmas on a Lino floor. Incredibly poor service BCB…. I was the first to sing your praises, I have brought you a lot of business but I will not be using or recommending you again which is such a shame. Definitely buyer beware! UPDATE! I called BCB on the 19th to make sure they actually had the right carpet and it was Definitely being fitted for the second time on the 20th the next day They confirmed it was. The morning of the 20th comes a phone call ‘the fitter hasn’t turned up’ I told them to find any of the fitters, put my carpet on the van and get over and get it fitted as they’d already messed me about. Suffice to say, it didn’t happen again. When I asked when the carpet was going to be fitted, they replied ‘ahhh, now that’s the million dollar question!’ What kind of company is this??!! I organised via check a trade my own fitter, who agreed to collect the carpet from BCB on the 21st and fit it for me. I phoned BCB at 9.20 on the 21st to let them know. My carpet fitter collected the carpet and made the hour journey to my house. It was the WRONG carpet! After everything! Full explanation of the name, colour and type of carpet and they’d actually given the fitters the wrong carpet. I am now waiting for BCB to deliver the correct carpet while the fitters wait they refused to go back .. and I don’t blame them. I’m still waiting… apparently the BCB driver can’t find the address even though I checked they had the correct address twice already today If you want this type of service from this company, go ahead, just make sure you have medical insurance to cover the ensuing heart attack and mental breakdown that will follow. Whoever owns this company, absolute shame on you. I hope your conscience allows you to enjoy Christmas. Honestly…. Steer well clear
Worst carpet buying experience ive ever had. Do not use this company. Not only did they fit the wrong carpets in my house, I then had to prove they’d fitted the wrong carpet by quoting them the message I’d sent them confirming my colour choice, up to that point Simon was rude and insistent that that was the colour I had chosen. Its been 3 weeks of phone calls and messages to try and rectify the situation and during this time I’ve not had one phone call from the owner. There is no manager in this shop so no one knows what they are doing and the owner is not there. On 4 occasions I’ve requested to ‘Simon’ to get the owner of the business to ring me, my request has been ignored. I’m now waiting for the right carpets to be fitted as arranged, and I’ve been waiting all day. Kate and Kieron in store are doing their best but they have no support, they aren’t allowed to make decisions, they can’t speak to the owner themselves and there is no management. Appalling way to run a business and the owner of BCB does not care.
We have used store quite alot and made some big purchases but sadly after our last visit it will be our last. We walked in, no greeting at all from the guy who looked as though he had slept in the store and did not bode well with look or attitude!!! We only wanted a small offcut but any question appeared to be more effort than it was worth and the lack of enthusiasm was awful!! I work in retail and would have no hesitation in pulling staff up for this type of attitude, needless to say even though there were items we wanted to purchase we left. Never ever again will we walk through these doors!
Brilliant store. My girlfriend and I have used them for a number of years for beds, carpets and lino. Everything has stood the test of time. Latest was mattresses for each of us. Really good price for a great mattress! Very good in store service then cheap, fast and friendly delivery. So why go anywhere else?
Brilliant service i was looking for a new mattress- helpful, honest sales person, not pushy and didn’t try to get us to buy the most expensive one. Gave me a great deal on an ex display model, AND they delivered it the very next day. You wouldn’t even get that with John Lewis and spending 10 times the price. Had my first night in my new bed and slept like a log!! Love it!
If you're a single lady looking for carpet or lino don't bother going here, or at least not without a male friend. You will be asked where your other half is by a male member of staff, and when you say your alone will be ripped off. Suddenly none of the affordable products are suitable to you needs apparently, and you can't possibly know what you're looking for and can't possibly have got the measurements right yourself. This is a massive shame as I used to recommend bcb warehouse to everyone, now after this happening to me twice in the last 6 months I won't be going back or recommending them again.
Used this store based on reviews. I was zapped by a thermometer before I could enter.. brilliant but pointless when staff not wearing their face covering properly !!!! Place is a tip . No staff rushed to help serve me . .. no offer to help to take carpet to my car.
A great place, been using them for eight years now, they really know their stuff! There are other more well known carpet places but if you want true service and a great product you know where to go! Thanks BCB!
Staff are very helpful and polite always on hand to answer a question ordered two rugs from here also do home delivery as my rugs were big ones
Checked the website said I could visit got down there really rude man saying I should have looked at the pop up that never popped up I'm supposed to be a mind reader Please don't think that you going to visit is going to be helpfull. i met a very rude and unhelpful man that needs to evaluate his customer service.
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BCB Warehouse map

Directions to BCB Warehouse with public transportation

Stag Road 90 meters
277
Colebrook Industrial Estate 140 meters
277
Colebrook Industrial Estate 200 meters
277
Lamberts Road 290 meters
277
Apple Tree Lane 380 meters
277

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