Aqua Roma Leisure

Reviews, get directions and contact details for Aqua Roma Leisure

Address: Manor House Hotel, Newlands Corner, Albury, Guildford GU4 8SE, UK

Phone: 01483 222624

Website

State: Surrey

City: Guildford

Zip Code: GU4 8SE

opening times

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 7:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

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Reviews

Myself and My husband went on a spa day today for our wedding anniversary (just had a baby so the price was perfect for us) We had the pool, jacuzzi, steam room and sauna basically to ourselves all day. All the staff were very friendly and kind, and we felt they went above and beyond what they would otherwise do to ensure we were happy and comfortable. Special mention to the gentleman manning the front desk of the spa, who although did not appear to be doing his normal role performed more than admirably in welcoming, waitoring, and generally making sure we had everything we needed during the day. He will not be forgotten quickly. 

They are completing refurbishments at the moment so are in a bit of muddle (the temporary changing rooms were a bit suspect!) but this did not stop us from having a great day, and unless you can't see the funny side of getting changed in a storage room it shouldn't stop you having one either. I could see why people might find some aspects, such as the changing room, more stressful than relaxing, but no doubt these creases will all be ironed out once the refurbishments are complete. However if anything these quirks made our day all the more memorable, and we hope to return again soon

 8 years ago (24-10-2017)

Having been a member for a year I have finally cancelled my membership. The only reason I stayed a member was lack of other pools near my home.  I have spoken to environmental health who have a thick file on this place in the hotel as well as the spa. The pool area is filthy. On being visited by environmental health showers were found to have hair in them that was weeks old. I trod on a screw in the shower, the showers are so hot that they scalded my head. When I politely complained, I and was told that I know what it's like and shown the door by an abusive man who I assumed was another owner. Staff change every week and are rude. I have no idea why the people 'running'  this place are doing so when the couldn't care less about customers. This is far from being a health spa. I urge you not to bother with it on lack of cleanliness and total lack of customer service.

 8 years ago (30-05-2017)

A very bad experience and total waste of money - 5 of us went for a hen night and also booked treatments - weren't served for ages, no one seemed to know what was going on - weren't given a robe - were told we had to pay extra for them - our drinks were dumped out in the reception area without us being told - coffee went cold - Jacuzzi was emptied before our session was over - sauna was turned off before our session was over - masseuse talking the whole way through a massage so couldn't relax - my sister left her cardigan in one of the treatment rooms, couldn't get it back as receptionist didn't know where the key was - the receptionist didn't know how much we owed, had to wait 20 mins for him to find out - and it wasn't cheap either - will certainly never go again, on top of it all we sent a formal complaint and not even a sniff of a reply - terrible terrible service, don't waste your money here it is so not worth it.

 9 years ago (27-09-2016)

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Reviews, get directions and contact details for Aqua Roma Leisure

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