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Apple Manchester Arndale

  1. Manchester
  2. Greater Manchester Electronics Store
  3. Bollington Electronics Store
  4. Manchester Store
  5. Irlam Store

Reviews, get directions and contact details for Apple Manchester Arndale

Apple Manchester Arndale
"Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar."
Address: New Cannon Street Mall, Manchester M4 3AJ, UK
Phone: 0161 455 1900
State: Greater Manchester
City: Manchester
Zip Code: M4 3AJ

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:30 AM – 5:30 PM

Update Info

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Reviews
Being an Apple fan for almost a decade now and as a loyal customer, I have all my electronic devices with Apple. But today I had my most disappointing experience with their genius bar here and it started to shake my faith with Apple customer service and left a very bitter taste in my mouth. There has been issues with charging and noise cancelling with one of my airpods and while I was in London, the genius bar staff there told me they will be happy to replace it for me without charge due to their quality program and the consumer law. But at the time they were out of stock so I waited till I came back to Manchester and tried again. The staff said my airpod was damaged so they can’t replace for free. He meant was that less than .3mm crack in the photo. So you have this program for people to preserve their airpod for two years as if it should always stay brand new and only when it has audio issue would you replace it for free. I purchased the airpods less than two years ago and really wasn’t expecting such quality problems. And he treated me as if I was the problem. The attitude is absolutely unacceptable and outrageous. Great customer service Apple, good job disgusting one of your most loyal customers.
After reading all the negative reviews on this website I totally agree with all of them and want to start by going over the lack of care this store has for its customers. I walked in a few hours early since it takes me over an hour to travel to the Manchester store. The counter staff told me that I needed to come back 5mins before my appointment time. So I returned and booked in at the front and asked a simple question as to the wait time and was told “I don’t know repeatedly, I don’t work there”. Any how’s I moved forward and sat on the most uncomfortable wooden boxes they call chairs. Waiting to see someone about the performance of my iPhone 12 max pro. After a 30 min wait I was told that my phones health was fine and they couldn’t do anything. I repeatedly informed the chap that I barley get 6 hours of battery life from a full charge and that is not healthy having to hunt down a charger a few times a day. He then gave me the option of replacing the battery which was going to cost £69, but they couldn’t do this today as they will be closing the store and there isn’t enough time. I now have to waste a full day again to try and arrange a new appointment from my busy schedule to try and get this fixed. On numerous occasions I have seen staff just standing around chatting away whilst customers are sat around waiting to be seen. It’s not the first time I have experienced the Apple Store in Manchester and the lack of empathy the Staff and store present. In the future I will definitely not be looking to invest in the apple echo system any longer. At least you know what you get with the other brands and the price reflects this. With apple you pay a premium to be messed about.
Utterly tedious experience in what could easily be mistaken for a parody store. Knew exactly what I wanted to buy. Walked up to one of the many people in poorly fitting chinos doing nothing and asked to buy it. This is how shops typically work. I bought some apples immediately before this from M&S using the exact same technique. Not here. You need an appointment. Team Chino can’t grab a phone off the shelf but they can make you an appointment. Upon returning at my dedicated time slot I was placed in the corner and forgotten about. Eventually I made eye contact with someone who took me to a table and made me wait some more. Eventually someone came over, clicked a button and my phone arrived in less time than it took the very first guy I saw to book me an appointment. Buying a phone should not be this painful.
This store has the worst customer service I've ever experienced in my twenty years of using Apple products. In order to cover ANY potential product damage, I purchased my watch with apple care+. Damage was found on the leather band of my watch. I requested a replacement, and much to my surprise, the Genius bar employee informed me that the band is not covered. He said, "Apple says that," when I questioned who was saying it. Can you please point out where Apple indicated this, I enquired? Because nothing like "band is not included" was mentioned in the Apple Care + policy, I read it. After a little pause, he declared that he would search for it. He returned with the manager after a 20-minute wait, hardly admitting that the employee had erred and that the management had decided to support her by refusing to change the band. In this store, something is not right. Starting at the front desk not even cracking a smile, moving on to the Genius bar staff, and finishing with the manager It took them five minutes to give me a new band when I tried it in Boston. Full stop! I wish there is less than a star review for Manchester store.
the person with the ipad who was in charge of making appointments had a vibe that every person there was bothering him, didn’t even smile or use manners when asking you to fill out your name and details etc. on the other hand, MARK was lovely; had personality, good chat and an even better outfit. he was friendly, talkative and all-round wonderful. my airpods issue was solved quickly, in and out within 15 minutes.
Very busy place, everyone very pleasant & helpful although it would hav cost £300+ to put my 1phone 11, right wasn’t worth it. No one pressured me to buy a new phone. So thanks all & especially the two girls u know u are.
Grand, impressive store with beautiful facade - all the finishes and flair of a typical Apple store with a wide selection of product tables to experience the latest Apple products and a magsafe case wall. At peak times however employees often miss the opportunity to greet you upon entry which made it confusing trying to purchase a product - we had to wander aimlessly for 10 minutes while all staff were occupied until we caught one free who told us to enquire and book a "appointment" by the staff at the front. Was served swiftly after doing so around 15 minutes later but definitely a confusing experience for an otherwise efficient and sleek brand.
Where do I start. The starting point is to mention a member of staff by the name Elliot, who was indeed the one and only pleasant experience we have had in our multiple visits to this store. As a loyal Apple customer I have purchased many products over the years including about 5 phone, 2 pair air pods, Apple Watches and iPads, and I can well and truly say that I do love these products. However this store will never see me again, I will be visiting the Trafford Centre store which is further for me to travel to if it means I get some ounce of decent customer service from the staff. To begin my experience, I purchased the iPhone 14 pro max on release day, this was done via pre order and since I’ve received the device I have had NOTHING but trouble with it. I’ve been into this store in hopes they might be able to fix the issue of my phone shutting down completely whilst fully charged and having to plug it in to a power source to troubleshoot, I was greeted by the rudest individual who couldn’t be less interested in the faulty phone, I checked my schedule to book an appointment at the Genius Bar to which I was shoved aside to the line “I’m going to serve this customer behind you” before he had even book The appointment. The second experience related to the same issue I went it a week after in hopes that another member of staff would be able to help and book an appointment for us, to which I was greeted with an eye roll, huff and puff, and the dullest expression on the member of staff’s face. When I mentioned, I had a faulty phone. The phone it’s not safe when I’m out and about it will shut down. If I have an emergency I cannot make any calls lost. My phone is completely shut off for the record. This issue still is ongoing and they were still refused to look at my faulty phone. I went into the Apple Store today in hopes to purchase the Apple Watch ultra as my current Apple Watch does not have the cellular option and as I have a faulty phone this would work as a safety net in case it shut down when I was out and about for the means of an emergency. 25 minutes, and we were still waiting for someone to see us, which we were greeted by a young lady who couldn’t be more uninterested in helping, as I explained the problem, and I was looking for a watch and as I have the series 7 currently I didn’t want the series 8, as I didn’t see the point in such a small upgrade and as I do a lot of running, I would like to invest in a watch which was last me years in the future, this lady didn’t even try to sell us a Watch. She didn’t mention any of the benefits of the watch neither did she let us have a look at it properly. She simply said “ do you need it? No. I wouldn’t recommend it” what kind of pathetic customer service is that. I will be going and ordering this watch from the John Lewis website as I did my previous, who offers much better level of care than these Apple Store workers. Three times so we can have walked out in the past couple of months with our heads hung in shame. Please avoid this Apple Store at all costs if you have any respect for yourself
Was helped by Tom today, came in with my faulty Airpods after making a genius bar appointment I was seen straight away and they were replaced right away too, had a great chat with Tom too. Excellent service, will ask to be served again by Tom on my next visit.
Great service experience from Miu, polite and helpful. Didn't find the phone I want here, but she helped with the order. I'm very positive and I know she's a great person too. Regards.
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Apple Manchester Arndale map

Directions to Apple Manchester Arndale with public transportation

Shudehill (Manchester Metrolink) 80 meters
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Green Line
Navy Line
Yellow Line
Exchange Square (Manchester Metrolink) 150 meters
Pink Line
The Unicorn 190 meters
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Turner Street 190 meters
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Exchange Square Metrolink Stop 220 meters
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Free bus 2
Free bus 3

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