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Apple Grand Arcade

  1. Cambridge
  2. Cambridgeshire Store
  3. Cambridgeshire Electronics Store

Reviews, get directions and contact details for Apple Grand Arcade

Apple Grand Arcade
"Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar."
Address: Grand Arcade Shopping Centre, Cambridge CB2 3AX, UK
Phone: 01223 253600
State: Cambridgeshire
City: Cambridge
Zip Code: CB2 3AX

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
We have a brand new MacBook Air 2020 used less than 1 hour...in the retail box with retail stickers and packing. The motherboard has a manufacturing defect as told to us by Andrew at the Grande Arcade Cambrigde. The MacBook Air was even taken in the back and covers removed not one speck of dust...brand new. Genius bar...... said replace the motherboard for over 500.00 pounds. Total extortion with no admission that it should have never been sold with that defect. Only offered 10 percent off on the repair. We own over 30 devices that we have purchase from Apple and all we can say is that Apple is not the company it use to be...... Customers lost today.... Highly Disappointed
I visited the Apple store to trade in my mac book Pro for an iPad. I was greeted by James who was so kind and helpful. I have honestly never experienced service anywhere where I have left the store feeling like I made a friend. James was so personable, we spoke about our mutual love of music, shared a few laughs while he got everything done and sorted for me. James is an absolutely brilliant guy and definitely a reason why I will only visit this particular Apple store.
Had accidentally smashed my rear glass on my iPhone. Super easy to book an appointment same day and be seen. Was dealt with by Paul who was phenomenal. Due to closing times they weren’t going to be able to replace it that day, however Paul worked his magic and found a workaround. Thank you Paul!! :
They are amazingly helpful. I visited them with minor problem on my iPhone, and right there they checked it and fixed without any cost, even my iPhone 12 is 23 month old and I bought it from John Lewis. John Lewis customer service was awful and they wanted to keep my phone up to 28 days, but the technician at the Apple shop Cambridge fixed while I was waiting. Many thanks for been helpful. I am using my phone for my business and you guys saved me today. Will never go to John Lewis buy anything from them. Next phone would be from Apple shop in Cambridge. Thanks again.
Took a woman 45 minutes to complete an iPhone purchase who didn’t know either their own product or the process. She then sold the wrong Apple care product. When i went back ten minutes later to highlight it. They told me to go away and change it at home. I was then told i couldn’t do it and had to go back to the store to have a new credit check and a hole re do of the agreement. After year of Apple purchases by far the worst experience i have ever had. Dirty i tidy store with I’ll trained staff.
Marmite - you either love this store or hate it - for me a second totally shocking experience - all I wanted was to purchase 2 off iPhone 14’s. Must have been 20 employees on the shop floor - mostly chatting amongst themselves in groups - failing to attract attention of an assistant I approached one who said he couldn’t help with a phone but could book me an appointment with a colleague which would be in about 20 mins time. What do the staff loafing around in this store actually get paid to do. Easy decision to walk and got great service from John Lewis.
Went in to the store for advice on a damaged MacBook. After booking an appointment I waited an extra 20minutes to be seen at the ‘genius’ bar. A guy who greeted me friendly took a look at the Mac then advised that he take it behind the back to open it up and look at the damage properly. After no more than 2 minutes he returned to tell me that the whole computer was broken and there would be no way to restore my data. He then went on to say that I would be better off buying a new MacBook now instead of paying for the damages. The guy was yawning whilst saying all this and then proceeded to sing a song over the top of me whilst I was talking to him. The new day I took it to a local guy in Cambridge who fixed it for under £300 all my data still there Overpriced, with gormless, seem to know it all employees.
Not as good as it used to be. Wait times for appointments can run into weeks, particularly for Mac computers less so for iPhones. Staff are generally friendly, but the overall service definitely feels less personal than it did in years gone by.
All I want is to purchase the new iphone… I try the store : no stock I order online: delivery takes 1 month! no option to deliver to sore seems odd so delivery to home. I wait… delivery failed! now I have to wait another month!! will I ever receive this phone?
Apple stores are the most experts in providing the worst customer service you could ever imagine!! I went to check for my iPhone as it keeps crushing for no reason and also to check the issues of connection to my iWatch. At 1pm they said they can provide appointment around 5pm, which means I have to take buses again to get there again, yet, I said yes and I tried my beat to be there on time. However, as I live in Cambourne and the store in Cambridge I end up being delayed by 15 mins. So when I arrived they didnt accept to check my phone and say you meed to book for another day if I wanna ask questions to the “Genius bar”. So at the end I will check with online apple help on a different day. Too sad Apple caring system is ridiculous. Perhaps Apple should invest in having more ppl in store helping customers rather than having fancy stores.
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