Bannatyne Health Club & Spa Wildmoor

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About

Health Club and Spa set in the historic Shakespearean town of Stratford upon Avon within the beautiful Warwickshire countryside.

Story

Wildmoor Spa & Health Club is a luxurious and beautifully designed facility, situated in Stratford-upon-Avon. Ideally located for the Midlands, Cotswolds, Worcestershire and Oxfordshire with a unique Gym, Pool and Spa Facilities. Winner of Day Spa of the Year.

Products

Spa Treatments, Spa Days, Health Club Membership, Swimming pool

Address: Alcester Rd, Stratford-upon-Avon CV37 9RJ, UK

Phone: 01789 299666

Website

moc.apsroomdliw@noitpecer

State: Warwickshire

City: Stratford-upon-Avon

Zip Code: CV37 9RJ

opening times

Monday: 6:30 AM – 10:00 PM
Tuesday: 6:30 AM – 10:00 PM
Wednesday: 6:30 AM – 10:00 PM
Thursday: 6:30 AM – 10:00 PM
Friday: 6:30 AM – 9:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 7:30 AM – 8:00 PM

Update Info

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Reviews

This has been my second home for 10 years where I do 2 and sometimes 3 classes a day every day. I’m looking forward to any positivity that will come with the change of ownership and hope with all my heart that we don’t loose any of our above excellent class tutors and fitness trainers. New ideas will be wonderful but any negative rewards will cause our amazing tutors to leave; especially any salary changes that may bring them on par with already established spas and health clubs; also I hope that the bringing in tutors from outside who invoice their time remains. I enjoy the experience of a different tutor everyday who, by their own personality, put a different perspective on each class. 
With regards, respect and love for all my tutors and class colleagues, I wish the best for the future of the Spa at Wildmoor :-)

 8 years ago (23-11-2017)

First time back under new ownership, for a spa day. 
I loved this spa for some years, returning again. I experienced rude unhelpful staff both in the spa and restaurant.
A day of relaxation became a day of stress, so dissapointed as this had been such a wonderful spa to get some much needed relaxation previously.
Staff make no attempt to deal with complaints instead ignore you.

 7 years ago (17-03-2018)

Dissapointed in the total lack of attention to detail.  Lockers dont lock, soap always empty, sauna and steam room on the blink and all constructive feedback is ignored by management.  Have now cancelled my membership of maybe 6 years and no reply.  Am now at Anytime Fitness which is fantastic.

 7 years ago (19-02-2018)

AVOID - awful customer service. Booked a spa day for £130 (2x treatments, lunch, spa) to celebrate close friend's six-month trip to New Zealand. As I'm newly pregnant, followed up with team to work out which treatments were safe.

On the day, at reception, again talked through my pregnancy and what was safe. The spa itself was fine, if dated and small (the spa's shared with a gym so the clientele are varied, and the pool is half relaxed spa guests and half high-energy gym goers). 

When it was time for our treatments, I was suddenly told by my therapist that she wasn't comfortable giving me the massage - after some debate, we agreed I'd have an hour long facial instead. The therapist left me on the bed with my glasses off. I waited for ten minutes and another less friendly woman came in to say the team had spoken and could not offer  me ANY treatment.

As I'd travelled for hours to get there, this was very upsetting - no apology, no other treatments offered. I was so upset and angry, especially as I then had to wait for an hour for my friend to leave the treatments. I sat, visibly upset and pregnant, in reception as their whole team ignored me.

I then complained over email to a rude manager who did not apologise and offered me vouchers vs a refund (no use as I would never return somewhere with such awful service). Two weeks now and no refund. I very rarely say this but strongly recommend avoiding this place.

 8 years ago (31-08-2017)

This was by far, the best Spa day ever. I went there with 4 sisters and my neice and we all enjoyed the day. Very relaxing and organised.  The staff were so lovely and very informative from beginning to end. Facilities were excellent.  Afternoon tea was lovely with large pots of tea. I will definately go back again soon.

 8 years ago (08-12-2017)

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