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Ardencote

  1. Warwick
  2. Warwickshire Lodging
  3. Warwickshire Spa
  4. Henley In Arden Lodging
  5. Henley In Arden Spa

Reviews, get directions and contact details for Ardencote

Ardencote

About

Ardencote is a four star independent Hotel & Spa situated in the heart of the Warwickshire countryside.

Story

Ardencote is situated in the heart of the Warwickshire countryside. Set in 83 acres of landscaped grounds and an 18 Hole Golf Course Ardencote boasts 110 beautifully appointed Bedrooms, 18 Conference & Event Suites, Leisure Club and Spa.

Address: The Cumsey, Lye Green Rd, Warwick CV35 8LT, UK
Phone: 01926 843111
moc.etocnedra@letoh
State: Warwickshire
City: Warwick
Zip Code: CV35 8LT

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We had a truly memorable romantic break at Ardencote Hotel & Spa, and we couldn’t be happier with our choice. The ambience was peaceful and relaxing, ideal for unwinding and reconnecting. The food was a highlight, especially the steak, which was hands down the best we’ve had in a long time.nFrom the serene surroundings to the attentive service, everything felt tailored for a perfect getaway. Highly recommended for couples looking for a blend of comfort, great dining, and a touch of luxury.
I have used Ardencote many times, recommended to others and purchased vouchers for friends as I loved it so much. However, with my latest experience that has completely changed.nnMy boyfriend booked a spa afternoon and treatments for his Mom and 4 of her friends on my recommendation a month in advance. A day before they emailed him to say there will be no hot water. Due to this he replied and requested to cancel the booking as he can not expect people to use a spa in the middle of winter with no hot water, especially after paying nearly £500. Following this email exchange he received a phone call from someone with the worst customer service skills. She started the phone call by saying ‘I’m calling from Ardencote because you want a refund, well I’ll need your card details.’ My boyfriend was very taken aback by her attitude and asked why he is being spoken to as if he has done something wrong. She again just repeated ‘I need your card details’, so he asked again. In response to this she hung up the phone.nnHe was then called back by another member of staff by the name of Charmaine who again had a very poor attitude. He said to her ‘I am not sure why I am receiving all this negative energy’ and her response was ‘well I’m not sure why you were giving all that negative energy over email.’ I could not believe what I was hearing and took over the call. I was beyond frustrated and explained, this was a birthday gift for his Mom, it has been cancelled the day before and I’m sure she knows it is highly unlikely we will be able to book anywhere else with a days notice. He has not only had to cancel this but he also booked transport for the group which means he will now lose that money. Therefore if he is frustrated in his emails that should be understandable, and she should be showing some understanding for this rather than giving unprofessional, rude responses. Whilst there being no hot water is not their fault, the poor customer service he has received is. As someone working in customer service it is their job to hear a customers frustrations and to empathise with it rather than being rude and unprofessional. When I had finished speaking she simply said ‘do you want your refund?’ I told her first I would like her to respond to what I had said, and she replied that she would not be responding to it.nnMy boyfriend took back over the call as it was clear this was not going to get anywhere and proceeded with the refund. Once this was done Charmaine apologised for the need to cancel explaining it was out of their control and made excuses for the poor customer service saying there are redundancies taking place and so things are tense there already without ‘receiving abuse from customers’ there was no abuse given, yes my tone was frustrated but there was no name calling, no demands given, I simply held a mirror up to her about the unprofessional customer service given and recommended another spa he could try and book. Which is the customer service that should have been given in the first place.nnAs someone that also works with the public and ironically for an organisation that is also going through redundancies, I do not accept this as an excuse. As mentioned, when providing customer service it is your duty to listen to customers frustrations, show compassion and empathy, apologise on behalf of the company and respond in a professional manner. I feel like this happening was a blessing in disguise as I dread to think my boyfriend’s Mom attended and was tended to by these people as I am sure it would have ruined her birthday.nnI am aware Ardencote has recently been taken over by Barons Eden and intend to make them aware of this experience as, having used their other spas Hoar Cross all and Edens Hall I know this is not the level of service they expect their employees to provide. Beyond disappointing.
We stayed at the Ardencote for our company Christmas do and was not disappointed. They setup for the party was brilliant. We really enjoyed the spa as well. The only letdown perhaps was the dinner, but the full English breakfast made somewhat up for this.
This hotel has been taken over and have cancelled all weddings for next year leaving. They have not provided an alternative venue and believe it is acceptable to just return a deposit and wash their hands of all the brides and grooms affected. Some couples have been given less then 4 months notice to find a new venue.nThe new owners should have honoured the bookings or compensatednIt’s been dealt with awfully snd I will never be returning
First time here. Lovely hotel, beautiful grounds. Enjoyed the spa facilities. Lunch in the bar was delicious and the breakfast was too.nStaff very friendly and couldn't do enough for us.
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