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West Heath Surgery

  1. Birmingham
  2. Birmingham Gp

Reviews, get directions and contact details for West Heath Surgery

"Please note that the telephone lines are not operational until 8:30am on a weekday, 9am on Saturday and 8am on a Sunday"
Address: 196 West Heath Road , Birmingham B31 3HB, BIR, GB
Phone: 0121 476 1135
State: BIR
City: Birmingham
Zip Code: B31 3HB

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Reviews
This surgery is a disgrace. They keep taking on patients and they don't have enough doctors. I suffer from mental health problems and my prescription was supposed to be sent to my chemist a week ago. I've had no medication for over a week and I'm on the verge of suicide!!! I have been ringing this awful surgery for 2 days and been 4 in the queue for for 20 minutes. What on earth number 5 has been on about, life story probably. I am changing to a competent surgery after 25 years. Its all about money with this surgery and not about the patients. Absolutely disgusting. They must delete all the bad reviews, typical. It seems like they care more about the new patients and sod the old ones. I'm done with them and I'll be over there tomorrow for a printout of my history to take to my new surgery. Shouldn't take on more than you can handle. All these new patients oh how happy they get treated more than the US who have been with them since it was an old dilapidated house. Oh and finally do not blame it on old people living longer, it's more down to illegal migrants, I've watched West Heath go down in the last few years. And 5 will get you 10 this review will get deleted.
Excellent service from this surgery. I’ve been with them for about 7 years and I’ve never had any issues. I had to see a GP urgently last week, I had an on the day appointment booked, i received the care I needed and also was able to sign up to the nhs online app. Thank you West Heath Surgery team.
Fantastic surgery. Efficient and extremely helpful. As a new patient everything has been seamless. On occasions when I have needed to see a doctor quickly, the reception staff have been helpful and understanding and helped me get an appointment promptly for that day. Dr Shah has been wonderful over the past few weeks with support for ongoing health issues. Thankyou so much
The reception staff are always helpful and happy to help in anyway they can Each Gp I have seen since being with this surgery are very thorough and ensure they follow you up. I have not ever had to chase tests results. Overall I rate it at a 5 as I have had the best care and treatment with this surgery.
Wow! What an absolute delight So helpful and able. As a new patient they helped me with a repeat prescription even though my notes were still in transition. So happy. The G.P even called me into his surgery asked me what medication I needed and simply printed it out and then. Welcomed me to the practice. Thank you West Heath x
I've recently joined the surgery and was seen by Dr Kilpatrick. I found her to be knowledgeable, compassion and helpful. Referring me for necessary tests and follow up appointment. Took time to ensure I'm receive all the information I needed . Welcoming reception staff . Thank you very much
Review We took time before deciding which surgery to join after an incident that occurred at the GP surgery I was registered with previously. I know that the NHS is under a lot of pressure at the moment but I have been amazed at the service we have received since registering with West Health Medical Centre. The reception staff have been so helpful and polite every time I've made contact on the phone and also when I've visited. The nurses and doctors that we have seen to date have also been brilliant!! We have felt listened to and supported. Many difficulties myself and my children have been having for some time have quickly been resolved since registering here because time was taken to listen and understand. Referrals and tests that have taken place have always been followed up on. It's a huge contrast to how we were treated previously at our previous surgery where no one listened and mistakes were made. I am grateful for the help and support we've had to date because life has improved.
Me and my family have been attending this surgery for a little over a year, and couldn't be happier it! It's easy to get an appointment, we never wait long when we arrive, and the staff are all marvelous. I'm so happy we chose this surgery.
Doctor Anita Raja Absolutely went above and beyond by calling me and chasing up my referral She was kind, caring and followed up... Rare these days bcz the NHS is so overwhelmed.. much appreciated
The team at West Heath Surgery are all brilliant at there job and nothing is too much trouble for the team. I wish to thank you, SHAH-Rathod, Sima, Dr. for all her help yesterday morning at my face to face appointment at the surgery in relation to my hip as she was very helpful and supportive. Thank you Dr, for sorting out the sick note and the tablets and the reception team are all good at doing there job, well done all of you . Thanks, Mr. Welford
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