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Wembley Post Office

  1. Wembley
  2. Wembley Local Government Office

Reviews, get directions and contact details for Wembley Post Office

Wembley Post Office
Address: 399 High Rd, Wembley HA9 6AA, UK
Phone: 020 8902 0003
State: Greater London
City: Wembley
Zip Code: HA9 6AA

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews
I went to certify my bank statement today. The woman simply rejected by saying I should look for a solicitor even though the website says they certify bank statements. It doesn't matter the reason! Looking at the reviews of this place, it's clear now why I had this stupid customer service. I think they are lazy, just don't want to do their job.
Had to do passport photos for renewal. Had to do it twice and both got rejected. Both were paid for in full plus the extra postage fees. Definitely not the place to get passport photos. At least for Australian passports.
The ladies at the desk are always very friendly and helpful
My nearest local post office, annoyingly. Queues tend to be a mile long and slowwwww. Saw cashier deal with a client who wanted to complete their child's passport etc. The abuse and attitude was appalling. I felt so bad for the mother. She kept saying I've taken my child out of school to do this, obviously meaning it was urgent and they just shouted we won't do it now. Clearly online it said they do and still had time before closing. Shambolic.
It’s the slowest Post Office I’ve ever come across. I always have to cue for nearly an hour and the customer service is really bad. The staff work comedically slowly, pause serving people to chat amongst themselves about their weekend etc. and always seem as if they don’t want to be working for the Post Office.
If i could hive 0 starts i would. 0 comuication with the customers. The working hour are not updated on the website.
I went here earlier to post a parcel . It was around lunchtime say just before 12 noon and the queue was too busy so came back later after lunch . Still at about 1.30 pm about I think still long queue but not as bad as before when checked earlier. The queue was ok I guess moved bit quicker than I expected but still bit of a wait . They only had 2 counters open out of 4 what I think is bad as if busy they should open all. Soon they opened another counter so was not that bad 3 out of 4 counters open. Finally I got served by one of the guys at the counter and did not take that long to get served as already had done the postage label online . Got receipt and left.
Poor customer service, Specially the Lady! She does not listen to customers at all, just learn to say do online! Hoping I won't need to go back and experience the same behaviour again.
I used this branch last week for my snack business and the lady that served me was lovely. So I decided to use them again this week but this other lady was so rude. I understand these are weird times but it's no excuse to ignore people when they're talking to you. I saw her throwing my packages as I slid them through and asked her if it would make sense to put on a fragile label so that the snacks wouldn't arrive all broken to my customers and she said there's no point it's food. Then I had to go back as she gave me the wrong class on one and proceeded to say does it make a difference. Really? Guess I'll try another place out. Its a shame because the other lady was really really nice and helpful.
Extremely rude customer service; seems to immediately turn the blame to the customer due to a small mistake after having given partial directions. Shows little competence in their job and as a result got sent to three different staff members who all appeared offer different instructions on sending the parcel.
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