TUI

Worse holiday ever. Promised discount, late checkout, low deposit, pay balance off 90 days before flying, transfer. Got transfer and low deposit. Had to make another payment towards deposit within 8 weeks which they don't tell you till after you booked, had to fight for the discount I was promised and late checkout never done. Staff tell you one thing and do another. 5 months before our holiday told hotel was getting refurbished but open by the time we go. Two days before told it's not open and given no choice of hotel just told this is where they put you. Meant to be a 4 star hotel when it's a 3 star so lied to again. Hotel does not have a Thompson rep, adult hotel not suitable for young adult or children ( there a 17,22 & 29 year old going). When call hotline to sort issues your told that you had a choice and that you agreed 2 days before you even knew. Told that they spoken to branch but when you call you are told different. Would not trust them again. They tell you they will give you the best exchange rate. When you shop around and go back to them will the rates they tell you they can't match it so they don't give you the best exchange rate. In t&c states that if there a major change to booking they compensate you but received nothing. Told nothing they can really do while you on holiday to call the holiday line so your piggy in the middle
1 7 years ago (05-07-2017)

Absolutely first class professional, friendly and caring staff, Becky has been dealing with a query for me over the last week and has been fantastic. Becky has kept in contact throughout, reassured me that it would be sorted and it has; she has also put my mind at total rest as my little boy has some dietary needs that we didn't know about at the time of booking and I was very worried that he may not be able to get the food/drinks he needs while we are on holiday. Becky contacted our resort and spoke directly with the catering staff, thank you Becky and your team for making everything even better than before and especially for all the support and reassurance. We can't wait to come and book next years holiday with you soon.
5 9 years ago (29-06-2016)

The service that I had form Victoria today was 1st class. She was warm and welcoming and took her time to really help, the great standard of her service meant that I went back and booked in store though her and not as normal on the Internet. She is normally based in the Cheshire oaks branch and would happily drive to be served by her again, what a refreshing change - thank you
5 8 years ago (07-07-2016)