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Tottenham Green Pools and Fitness

  1. London
  2. London Recreation Centres

Reviews, get directions and contact details for Tottenham Green Pools and Fitness

Tottenham Green Pools and Fitness
Address: 1 Philip Lane Tottenham , London N15 4JA, XGL, GB
Phone: 020 8489 5322
State: XGL
City: London
Zip Code: N15 4JA

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Reviews
I recently booked a badminton session and had a frustrating experience. When I called beforehand to ask if badminton rackets were provided, I was assured that they were. However, upon arrival, I found that only two short children's rackets were available, which was disappointing. We decided to make do and headed to the court, but I was surprised to find that it wasn't set up, which is usually standard at other locations. When I spoke to the reception staff about the lack of proper rackets and the unprepared court, they were unhelpful and rude, which added to my frustration as it cut into our playing time. I requested a refund, but they informed me that refunds aren't offered, despite the poor service. They did eventually offer a different time slot an hour later, which we hoped would allow us enough time to buy rackets. Unfortunately, since it was Sunday, we had to wait for the stores to open, which coincided with the new time given to us, cutting our playtime even further. When we returned, the court was still not set up, and I found the reception staff to be inconsiderate about the whole situation. Thankfully, other customers helped us set up the net, and one of the male workers who came to our court was polite and apologetic, which I appreciated. I used to visit this facility frequently when I was younger and never encountered issues like this. It's disappointing to see the decline in service. The female receptionists - please do better.
After being closed for ages it re-opened with some good changes and more activities for kids and local residents. Hoping there will be a more enhanced range of swimming activities for kids soon aswell. In my experience, the receptionists, the two Muslim ladies I saw there, were superb, respectful and helpful.
I came with my kids for swimming pool. They kicked out my kids from the pool. There was female staff said that our policy is you need to come in proper pool dress. My kids were wearing shirts and trousers. Staff said that you need to go out.My kids were so upset They were already in the pool.They were so exited. Staff member asked them to leave the pool. We came out from the pool. One of my daughter wanted to go inside the pool. Member of staff hold a my daughter arm and pushed her outside the pool.It was very clear on cctv camera. I request her that my kids are already in the pool. Please allow them only today. She said that this our policy.staff was so rude specially with kids. It was very bad day.I spent 15.60. I asked them to refund. They said I can't refund. She didn't want to listen anything. She was so rude I don't know her name. She refused me to give her name.
First use of this facility, arrived 06:30 for the use of the health suite Sauna & Steam. Was met by young lady at front desk forgotten her name very helpful and informative. Very good health suite steam out of order or would have been 5* rated clean and functional. Will definitely be back
Me and my sister started going to this centre to keep active during our summer break. We thought it was convenient as it's within walking distance of our house... Only to be thoroughly disappointed about the services. I cannot speak for the rest of the areas of the centre such as the Children's soft play or Pools as I do not go there, but I can shed some light on the gym. These are just my opinions, please make informed decisions. Firstly, setting up our membership was long and stressful – The website isn't functional at all and I got stuck on an eternal loading screen each time I tried to set up a membership plan. We went back and forth with the desk staff about pricing and there were no leaflets or brochures I could take home to get an idea of what the place was like as a new member, they just gave us a print out of a membership list we couldn't take home that would confuse even the most meticulous person. The staff also gave us the perception that we would be paying less for our membership £25.25 each because we're students, only to charge us £32 each the next month. But, at least if we're paying such a high price each month, we would be getting good services, right? Wrong. Compared to many other gyms, this gym is very, very small, probably a third of a football court big. Most of the machines are broken and the ones that do work are dusty. There are only three benches in the entire gym and you can imagine the nightmare it's like at peak times. The racks where the kettlebells are kept are filthy and so are the floors. Some people don't even wipe down their equipment after they've finished using it and leave dumbells everywhere so other people can't find them easily. I've not been to the toilets or changing rooms before but I don't even want to imagine what they're like. In addition to all of this, there are no staff in the gym to help customers with their workouts or monitor what's going on, so it can be unsafe, especially for young women. To get to the gym, you can either use the three flights of stairs or the lift... But the lift is out of service so those who need wheelchairs cannot be accommodated, which is appalling. Don't get me wrong, I am very grateful for the fact that I'm able to go to the gym and work out, but the price I'm paying doesn't correlate at all with the service. Privately owned gyms know that they have to keep their place clean and tidy and provide stellar services so they don't lose customers and money but the council can't be bothered to fund any money into community centres or services. I would suggest not having high expectations if you want to come to this gym because they're going to fall very quickly. Just pay as you go instead, it's probably way cheaper than a membership. Thanks for reading and have a wonderful day. Please share this review with others if you think it was helpful.
Place needs to close, well the gym anyway. Don’t waste money coming here, you are getting ripped off. Half the machines do not work, have been left for over 6 months broken, some are creaky when you use them and quite a state as they are so old. Dirty people don’t wipe down their stinking sweaty machine after they use it, just jump off and leave it. Disgusting. Never any blue roll. Place looks tired and old, dingy lighting and cramped. Nothing is getting fixed as apparently Haringey Council is taking it over but not till October I heard. Save money and go to the BETTER GROUP gyms. Anywhere but here. Steam room been closed for month. It’s an utter joke. To be still charging full price for gym is Ludacris. I don’t know anyone who would come here and keep paying in the state it is. I just cancelled my membership with no notice and won’t be coming back to this dump hole or paying it. We ain’t getting the full benefits so don’t expect to charge the full price. Changing rooms smell of urine and mounds of hair scatter the floor. It’s sickening. I’m glad not to see this place again.
You have to book classes, swimming and most other activities except the gym. The downside is I don't know what I'm doing from one day to the next. However, I sometimes book, when I'm standing in line at reception. The classes are good. Zumba is excellent with Arvin, but he is on holiday for a month. He is trying to find a replacement.
Unrespectable management brooking the locker of the members . And not announcement about this . But cant fix the door of the locker which is broken for more than six months. If you enjoy the membership be careful about this.
I used to be a regular customer here, until conFusion took it over. That is when the place quickly went downhill. Good that the council is taking it back. Hopefully they will get place back up to standard.
Absolutely terrible company. They are stealing from people. Avoid Fusion at all costs! In Tottenham, everything has been broken for weeks yet they are still charging customers full price. On top of this they have charged a months fee when the site is closing down before the month is up!! And they want another month of pay after that when there is no gym to go to as a cancellation fee. Absolute theft.
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