Thrifty Car and Van Rental Brighton

Staff are pleasant and trying their hardest but there's not enough of them and it's generally chaotic. I've visited three times and received my car within 15, 30, and 100 minutes of walking in the door. During the waits I've witnessed some pretty angry customers and some stressed staff, where it was obvious that delays weren't the only problem. Having said that, I've always got what I paid for or something better and the staff on the desk aren't the ones at fault and deserve praise for doing their best under trying circumstances.
3 7 years ago (20-11-2017)

Great car, staff were friendly and helpful. We were late dropping the car off so they let us keep it till the morning for free which is nice of them.
5 7 years ago (30-12-2017)

Fantastic customer service and very reasonable prices - all their cars are very high spec too. We use them all the time, would recommend.
5 7 years ago (22-12-2017)

Nice people working hard to provide a service in central Brighton.
5 7 years ago (22-01-2018)

Rude and unhelpful staff and ridiculous policy requiring print outs of two proofs of address. Avoid.
1 7 years ago (22-12-2017)