Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

Address: New England St, Brighton BN1 4GQ, UK

Phone: 01273 688222

Website

State: The City of Brighton and Hove

City: Brighton

Zip Code: BN1 4GQ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews

I just want a little bit of my deposit/excess back for 20 minutes so I can go to the shops and buy dinner for my 3 year old. The collision was not my fault and in fact due to a fault in the vehicle. Staff were rude and unhelpful, and furthermore disgustingly callous about my situation. Will avoid this company at all costs in the future. I do not at all trust that they will charge me a fair amount for a repair that typically costs less than £150

Top-Notch Service – Shoutout to Katie, Beth, and Henry!nEnterprise always delivers great service, but this location goes above and beyond—especially thanks to Katie, Beth, and Henry. No matter how busy it gets, they stay calm, professional, and super helpful. Their ability to handle pressure while still making every customer feel valued is seriously impressive.nOne moment that really stood out: I once saw Katie, the “assistant manager”, wash a car herself after her shift had ended—just because the staff member who was supposed to do it had already gone home. That kind of dedication is rare, and it shows how much pride she takes in her work.nBeth is always friendly and efficient, and Henry brings great energy and support to the team. Together, they make renting a car smooth, fast, and stress-free.nThis team is a big reason I keep coming back. Enterprise is lucky to have them!

I hired a van a week ago, which was fine, but I'm still waiting for the £20.19 they have over charged me to be refunded. When you hire from them on the Internet  , make sure you check the paper is correct and the amount hasn't changed or your lose some of your deposit by being over charged. After a number of phone calls they are still messing me about. Poor customer service, which is a shame, van hire good. I even had a phone call by them after work asking me to give them a good review and that the outstanding money with be in my bank within 5 days. I returned the van a week today & still no refund.

AVOID CHICHESTER BRANCH. As much help as a chocolate tea pot. After booking a vehicle hire for 7 days on there on line booking form,  PAYING IN ADVANCE. 48 hours later two hours before collection I was informed they did not have a vehicle.. no offer of refund complete silence! I asked for an update by 9am the following day for no communication from the branch. I’ve now raised a formal complaint with enterprise which takes 5 working days.. not helpful when need a van.  .  It’s not the first issue we have had with this branch. Really poor customer service. We shall not be using at all this summer.

Not transparent and hiding  taxes and admin fees . Information given in a last minutes. The information provided was very unclear and difficult to understand, especially for someone hiring a car for the first time. The charges only became fully apparent at the time of collecting the vehicle, which made it feel quite unfair. My advice: if you’re considering hiring a car, it’s better to look elsewhere. Transparency and clear communication are essential, and unfortunately, this company did not deliver either.

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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