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Thorpewood Medical Group (Dussindale Surgery)

  1. Norwich
  2. Thorpe St Andrew Health

Reviews, get directions and contact details for Thorpewood Medical Group (Dussindale Surgery)

"Thorpewood Medical Group is a GP Surgery based in East Norwich."
Address: Pound Lane Next To Sainsburys, Thorpe St Andrew, Norwich NR7 0SR, UK
Phone: 01603 700992
State: Norfolk
City: Norwich
Zip Code: NR7 0SR

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Reviews
Dr Hampshire has been my doctor for the last 20years, if I could give him 6 stars I would, he is caring he is kind and very helpful, it feels like he is a friend, whilst always maintaining a professional manner. I genuinely believe I would not be alive today without his medical experience. No words can express how grateful I am to this wonderful man. Linda Sharp
Waited an hr & a half for call to be answered,i understand at this time of year there are staff sickness but when this has been happening since before the pandemic i would have expected something to have changed by now. My appointment was cancelled & now have to wait till next year! So frustrating this whole situation is. As for the walk in centre well that’s ok for treatment untill you can see your doctor as to why the problem persists! And not for something that needs more looking into.
07.09.2022 Large surgery with 3 waiting rooms. Very organised. Helpful receptionist.
The doctor I had gave a shocking service I went to the doctors to talk about an on going issue I’ve been un comfortable to talk about before to finally get it resolved. I waited patiently over and hour to be seen after waiting weeks for an appointment. The doctor much talked over me, told me to come back for a blood test which is complete irrelevant to the issue, an when I bought up my concerns he just brushed over them. It was last appointment of the day so guess he was in a rush to get home. Was in the room no longer than 4 minutes I left there feeling uncomfortable, let down and I cannot go back again.
If there was zero star rating, you'd be getting that. Lies to the dwp about hospital diagnosis. Talks to patients like dogs, complain about the patients being on opiates, takes patient off only non opioid painkillers and tries to double up on the opiods they've just moaned at you for taking. Appalling receptionists completely out of touch with reality. You can pick up your prescription on the 24th December from your pharmacy when said pharmacy has delivered 3/4 of your prescription on the 23rd because they are closed on the 24th and the 26th like any normal pharmacy, receptionists who have schizophrenia just like you and how much better they are now. Doctors calling a day after arranged appointments and refusing to discuss your health because you haven't got an appointment. What's the actual point of calling the following day with no apologies and no discussion about serious health problems. Your surgery and it's staff are bloody liars and need to be taught a lesson in hospitality.
Haven't been able to make an appointment in 3 years and just gone without. Absolutely dreadful place that are not willing to help, my partner had a horrible experience and was left in tears. We have now changed and we wish we done it sooner. This place needs closing down
If i could give 0 stars then i would. Im unsure if any doctors actually work there anymore as u can never get in to see them!. At best you will get a phone call appointment even for something that needs to be seen in person. Thats if they actually ring you at all. As I have currently been waiting 5 weeks for a call back
I received a voicemail call from the reception staff from a very nice lady asking me to make urgent contact.....I called approximately 30 times to enquire what the urgency was about and managed to get through on the phone 3 days later.....the lady I spoke to was a different lady and was rude and came across that she didn't want to be dealing with my call......she constantly spoke over me when I was attempting to give her the information she required.
Went in as a walk in. Receptionist was great. Got to see Doctor straight away. Did not expect to see any medical staff today!!!! Service was great.
I’m writing a review of Thorpewood Surgery on behalf of my Mum aged 82. My Mum is not online so managed to book an appointment by telephone. I attended the appointment with her. We saw Dr Hampsheir who was incredibly kind, patient and thorough and spent half an hour plus with my Mum. He then referred my Mum for a 50 minute appointment the following week at the surgery for various tests with Nurse Anne - incredible service especially as this was just before Christmas. Anne was absolutely lovely - very knowledgeable and professional. A couple of weeks ago, my Mum received a follow up phone call from Dr Hampsheir after his very well deserved holiday to go through with her the results of the tests. What amazing care in these unprecedented times. Thank you to the whole team at Thorpewood.
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Thorpewood Medical Group (Dussindale Surgery) map

Directions to Thorpewood Medical Group (Dussindale Surgery) with public transportation

Laundry Lane 160 meters
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24A
Eastern Avenue 180 meters
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Rowton Heath 320 meters
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14B
14P
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5B
Rowton Heath 320 meters
14
14B
14P
5B
Rowton Heath 330 meters

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