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Lionwood Medical Practice

  1. Norwich
  2. Thorpe St Andrew Health

Reviews, get directions and contact details for Lionwood Medical Practice

Address: 30a Wellesley Ave N, Norwich NR1 4NU, UK
Phone: 01603 437559
State: Norfolk
City: Norwich
Zip Code: NR1 4NU

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
I had a very good experience with Dr Jimmy Wang - he listened thoroughly to my concerns and symptoms, was very kind and caring and took the time to answer all my questions and overall it was excellent service. He has helped refer me to NNUH for extra tests if needed. I can only hope I can see him again for my future appointments. Staff at Lionwood are overall friendly and I’ve usually been able to get non urgent appointments in a few days. The only thing I would say that could be improved would be the receptionists getting accurate details - I saw in my NHS app that blood tests and stool samples were requested by the GP, but when I was rung by the receptionist, she only mentioned blood tests and was about to end the call. I then quickly told her I saw stool samples were requested in my NHS app and asked if it was still the case and she responded saying yes they were also needed - if I hadn’t checked the app before the call I wouldn’t have known.
Very poor management. I experienced severe health issues and clearly explained my symptoms, but the staff failed to identify the cause. I later had to travel to my home country to receive a proper diagnosis, treatment, and surgery. If they had simply listened to my symptoms, they could have identified my condition much sooner. Honestly, searching my symptoms on Google was more helpful than consulting the doctors and nurses here. They do not seem to know how to diagnose conditions; instead, they just drag out appointments and delay care.nI have completely lost faith in this GP practice. Aside from one or two staff members, the rest are incredibly rude. Furthermore, as a medical practice, they should never lose patient medical records, yet they managed to lose mine. Overall, the service is unacceptable. This is not a reflection of just one bad appointment, but an evaluation of my overall experience.
I rarely give 1 star reviews, so I shall refrain - for now. The majority of the staff I've spoken to have been both knowledgeable and eloquent. The same cannot, unfortunately, be stated for the expertly trained doctors who seem more pre-occupied with my responses to train AI than listen to my perspective. Given I have provided them with my concerns regarding familial cancer my father passed aged 28, the lack of tangible follow-up is indicative of a system in inevitable decay, and gradual decent into private care. I have requested a reference to go private as is a BUPA requirement for company-based cover but have been denied and asked to book a 5-6 week appointment. I no longer require their lack of service but Lionwood are gatekeeping my ability to go elsewhere, no matter my income or wishes. Follow-ups were not followed up and the disinterest I felt from the doctor was palpable. I will always encourage anyone to contact their doctor or clinician but this service is a mockery of public healthcare. This is not the NHS Bevan envisaged
It's just awful. My child was vaccinated by a trainee whose hands were cowardly and he inserted the needle very slowly! I think this is his first injection! My child was screaming so much that they came from another office to ask if everything was okay. I don't speak English well and no one specifically asked me for consent. They always speak quickly and incomprehensiblely. I'm shocked! My child, who couldn't stand for a day for a year because of severe pain, cries constantly. Who allows such students to visit the children? Let yourself get this shot before some kid does.
The worst GP surgery that I have ever been a patient with. Staff are rude and lack empathy for those that are working and don’t have 4 hours free to wait for a call. I asked for a form to be completed, Receptionist said ' we will call you when is ready', after one week i received a message to pay £30 which i payed but the form was not ready, after one week they text me to said that i need a telephone appointment for the task to be completed, after another 2 weeks, apparently the will like to see the pacient in person....how is possible to see the pacient if you boocked a telephone appoinment??? They are contradicted... Such a poor and disappointing experience. Lack of communication between pacient and Receptionist not aware of the policies and procedures to inform the pacient following the request. Waiting weeks and the problem still not resolve.
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