The Stirling Highland Hotel - part of The Cairn Collection

Reviews, get directions and contact details for The Stirling Highland Hotel - part of The Cairn Collection

Address: Spittal St, Stirling FK8 1DU, UK

Phone: 01786 272727

Website

State: Stirling

Zip Code: FK8 1DU

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Reviews

Enjoyed 4 nights at this hotel. The food was supplied as part of a half board package negotiated by a holiday company and was, generally, very reasonable. The room I was allocated was a good size with sufficient storage for my time there. It was clean and tidy with a service each day. However, although the decoration was fine some of the fittings, particularly in the bathroom, we're tired. There was also a constantly dripping bath tap that should have been identified for repair. The location was excellent. The main town tourist attractions were within a few minutes walking distance.

 7 years ago (24-10-2017)

Our booking was a nightmare, but as it was non-refundable, there was little option but to stay there. 

The messed up our reservations twice, charged my card incorrectly at least that many times. With no apologies or explanations. Also, while the charges went on right away, it took a week to get them off.

When we arrived their elevator wasn't working, which fine, that's not something they can predict. We had several people in our party with mobility issues, one of whom climbing up from the ground floor to the third was an impossibility. We finally got a room on the ground floor, it only had one bed (as that was all that was available), but they weren't going to refund the difference of the room we weren't going to be staying in: a family room with a king bed, and a second room with a bunk bed.

It took ages for the person at the front desk to finally get the manager to come out and speak with us. (She went back three times before the manager came out.)

Frankly, I'd rather sleep in my car then stay there. At least with my car, I know what I'm getting and the service will be better.

 7 years ago (12-07-2017)

If I could rate 10 stars i would the Stirling hotel is a fantastic experience...  the staff are friendly service is fantastic and the best 5* food.... my wife and I used the gym and that was a great experience too we will definitely be back THANK YOU FOR THE UNBELIEVABLE STAY WE HAD 🍽🏋🎶🍾🍷🏰

 7 years ago (31-07-2017)

Excellent service. Restaurant has a small selection of excellent meals. However bar menu is more traditional. Rooms were comfortable and each had en suite. Car patk entrance is subtle and just up hill of the hotel but there seems to be ample parking. 24 hour room service is available. Wifi also available.

 7 years ago (03-09-2017)

Lovely family dinner. The staff were all a credit and they were happy to accommodate and make me vegan food which I really appreciated.

 7 years ago (27-09-2017)

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The Stirling Highland Hotel - part of The Cairn Collection

Reviews, get directions and contact details for The Stirling Highland Hotel - part of The Cairn Collection

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