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The Shaftesbury Avenue Surgery

  2. Southend On Sea Doctor

Reviews, get directions and contact details for The Shaftesbury Avenue Surgery

Address: 119 Shaftesbury Ave, Southend-on-Sea SS1 3AN, UK
Phone: 01702 582687
State: Southend-on-Sea
Zip Code: SS1 3AN

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Reviews
My partner was on hold for over 30 minutes again, trying to get her prescription. She finally got through and the receptionist spoke to her so rudely and dismissive, it's an absolute joke. They really have to work on customer service skills as it is shocking. Avoid at all costs, they are the Hermes of doctors surgeries.
The doctors in this surgery are great. I just had an experience with a very rude receptionist who made my experience of trying to book an appointment very bad. She wouldn’t tell me her name, so I can’t tell you which receptionist in particular this was. I would strongly not recommend phoning this particular one who worked here today.
I’ve been in the surgery twice today and spoken to two of the receptionists here. Both have been so rude, but the women in the afternoon unbelievably so. Does the job requirement outline ‘must be rude and tactless? Must shout at patients as they leave the surgery? Must make the patient feel like they’re a leper’. I’m sorry but they need training or sacking. Screaming at me as I’m leaving the surgery is not ok and then when I go back to see what’s she is screaming about exclaim she’s not taking this abuse, when a he was the one being abusive. Absolute gaslighting. I’d like to know what is being done to resolve this behaviour as it’s completely unacceptable. The level of arrogance and self entitlement is unreal from both receptionists.
I called at 8am exactly and was told I was 7th in the queue. I waited 1 hour and 22 minutes, then got cut off at being 3rd in the queue tried calling back but answering message saying full up. An absolute disgrace of a service.
Appalling! Can rarely get an appointment, usually just sit in q from 8am, get cut off then go through whole process again. This morning, I am getting thru the automated only to be told " the q is full" then I get cut off. Hospital have twice told me I need to get a referral from my doctor but I can't speak to anyone to get an appointment grrr
Has to be the worst surgery about, always so so rude. Always making mistakes with prescriptions and generally do not care one bit about their patients, avoid
Very rude and unhelpful receptionist when I phoned up this morning.kept waiting on the phone for ages me and my wife have been at this surgery for over 30 years the doctors are Great but the receptionists are a nightmare no people skills and very very rude and unhelpful the surgery needs to sort out those receptionists.
Not sure why such a low rating, I have been very impressed with service on numerous occasions. Even had receptionist offer to come out and help me prior to opening and managed to get instant in person appointment.
Doctors are first class. Never had a problem and treatment is top notch. The receptionists however are something else; very rude and unhelpful. Unwilling to help. Customer service training is needed most definitely.
Horrible receptionist was told to ring by my doctor she says no appointments till the 28th she seems to know more than doctors bring back Doc Weeks there is one first class doctor Dr C Onwuemena as i said the receptionist know more than Doctors
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