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The Orchard Practice

  1. Dartford
  2. Dartford Health

Reviews, get directions and contact details for The Orchard Practice

Address: Dartford West Health Centre/Tower Rd, Dartford DA1 2HA, UK
Phone: 01322 223960
State: Kent
City: Dartford
Zip Code: DA1 2HA

opening times

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
When I first came across the reviews for The Wellcome Practice, I felt quite anxious and unsure about how they could help me with the treatment I’m undergoing. However, my experience has been nothing short of amazing.nnThe entire team has been so understanding and supportive. Whenever I shared my concerns, they truly listened and responded with care. The staff were incredibly kind and efficient, especially given the number of tests I needed. They not only helped me book everything smoothly but also cheered me on with kind words and encouragement through my treatment.nnThey’ve always been quick to provide my test results, usually within a week, and were very accommodating when I needed repeat tests for abnormal results. Their willingness to go the extra mile has been so reassuring.nnI don’t usually write reviews, but I felt compelled to share my experience this time because exceptional service deserves recognition. A heartfelt thank you to the doctors, nurses, and the entire team at The Wellcome Practice for their outstanding care and support!
My 3 year old ex premie had to be blue light from the practice to PAU which could have been prevented had we received earlier appointment time.nIt’s so difficult to get appointments especially for toddler / children. Spent an hour and a half for an appointment and by the time I was number 1, the phone hang up.nI called again and managed to get appointment after 1 hour waiting and mentioned that my boy has been coughing a lot, wasn’t eating well with a high fever 38 / 39 degrees. Then they mentioned they will try get an emergency afternoon appointment without any timeline.nI kept waiting and took the buggy there to show them he needs to be seen ASAP. They told me to go home and wait for the call. I waited and at 3 pm managed to get an appointment only to have to call the ambulance as his oxygen level was low. My boy has a history of complications on lungs which seem to be overlooked by the GP when I called the first time.nHowever the doctor was truly amazing and was very thorough to ensure my boy received the oxygen and acted very swiftly
I’ve always had a good experience here, registered since 2018. Staff are helpful and professional. Although it’s difficult to get an appointment, this is a national issue and not something specific to this practice.
Awful service from a senior gp at this practice for an elderly person , will be making a formal complaint as duty of care and attitude and comments on what was willing to be done is extremely poor , inconsiderate and above all failed duty of care for their patient. This doctor should not be a GP . What was said in the phonecall re: about the patient was completely wrong , not exceptable and cruel in the way this comment was put across without even seeing the patient or assuming other medical conditions or assessments not seeing or knowing the patient did not care at all , Why does this doctor still practice medicine? .
Absolutely disgusted with the service I received from The Wellcome Practice yesterday. I had booked a telephone appointment for my 5 year old daughter who needs more medication for tonsillitis and suffering quite badly. As I missed the call, I called back and asked politely if Dr Taylor could call me back. The receptionist was very helpful and said that the doctor will do. I then received a text message 5 minutes later saying that Dr Taylor will not call me as she called me twice. This is a lie. The doctor called me once at 14.12 on 7.6.24 and no other times. Dr Taylor refused to call me back and help my daughter and advised to go to urgent care on Friday night. The lack of help and care for my daughter as well as the lies is disgusting. I never received this type of service prior to the surgery merge.
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