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The Forest Surgery

  1. London
  2. Walthamstow Health

Reviews, get directions and contact details for The Forest Surgery

The Forest Surgery
Address: 2 MacDonald Rd, Walthamstow, London E17 4BA, UK
Phone: 020 8498 4988
State: Greater London
City: London
Zip Code: E17 4BA

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
this is a great surgery run by an amazing and dedicated doctor Dr Ahmad who sometimes works 16 hours. His dedication to his patients is exemplary . The reception staff could be better at fixing up rapid appointments but they have limited numbers of clinical staff. I would recommend this centre and would like to see Dr Ahmad get an honour for the great work he has done for me and many in the community
7 years ago (04-01-2018)
This surgery should be shut down! Badly managed and unhelpful. I rarely need reason to visit my surgery at Macdonald road but on the few occasions that I have, I have waited almost an hour before seeing the doctor. On one occasion I made the appointment at 7.40am in order to get in to work in time, and the doctor herself strolled in almost half an hour late, which happens to the best of us but she didn't even have the decency to apologise. However I decided to give it one more try when I could see refurbishments being done over the last year or so. I was hoping this would filter down to the management of the surgery. But no such luck. On 23/1/18 I telephoned to make an automated appointment and after 4 times of going through the options and then being told 'thank you and goodbye' without the system giving me a selection of dates and times for me to choose from, I gave up. Even a colleague at work from where I was making the calls, heard and couldn't believe it! I tried several times between 8.30 and 11.00am. Total incompetence! So my colleague suggested I go in personally before it closed which I did. When I reported the incident to the very young man on reception, he just shrugged and said they are aware, and I 'should have tried another option'. Apart from this being a ridiculous non-solution to the problem, I had in fact done that anyway, but still had received the 'thank you and goodbye' message. I ultimately asked him for a form so that I could make a formal complaint to the practice nurse. Whilst writing the complaint another customer was complaining of exactly the same problem at the reception desk. He was very polite but probably needs more training on handling issues and what not to say. (By the way, I was calm and polite to him too as i know it was not his fault). He said there were no further appointments that week, so I could only call on the following Monday (the day i went in was a Tuesday) to make an appointment. As it was not an emergency I left, intending to call on Monday and hoping by that time it would be fixed. I went home (a 2 min walk from the surgery) and within 5 minutes was called by the surgery and asked to come in the next morning for an appointment. I did that, but my point to them was that it still was not a solution to the automated problem. They were only reacting to my immediate annoyance without thinking about the impact the issue was undoubtedly having on other patients who may not have lived so close to be able to walk in as I did. Within a week i received a response from the practice nurse about my complaint and would you believe she had the audacity to blame it on my not knowing how to use the automated system!! She offered for me to come in and be shown how to use it....patronizing so and so. The system asks 2 questions - my date of birth and something else I cannot recall right now, but I have used it on all other occasions for appointments without problems, so fail to see why on this occasion I would suddenly develop difficulty with it. I am not elderly, I am in full time employment using a computer and am confident with technology so i am not sure if she was making a stereotypical WRONG judgment and thinking i may be a technophobe. You see? She is undoubtedly the one who needs the customer service training. I will now definitely be changing my surgery. They have had enough chances to put things right and have failed woefully on all counts.
7 years ago (10-02-2018)
I was given an appointment at 9.40 in the morning. When I turned up at 9.35, I was told that the appointment was at 8.45. However, I had a message on my phone that confirms the appointment time - 9.40. After nearly an hour wait, I was seen by a doctor. By that time, parking restrictions had started and I had to pay £1.50 to park my car. Extremely disappointed with the service
7 years ago (17-04-2018)
I’ve been lucky enough until now to have experienced some excellent doctors surgeries. Moved to Walthamstow recently and registered here. So poorly managed. Appointments never run to schedule and no one in reception ever seem to know how to support and help. My last appointment I was post op had a newborn at home and had to wait over an hour to see the doctor. Not one person in reception spoke to a room full of patients to apologise or let us know appointments are running late. This is basic customer sevice. When I went to question what was happening staff are eating crisps or on their phones. No sense of urgency at all and more importantly no answers. I feel all it would take is a little more clarity, communication and a revamp of systems to make things run more efficiently. It’s obviously a large surgery so this does need to be looked at.
7 years ago (06-02-2018)
Have been registered for a year. Long waiting time for a non emergency appointments. But reception are very helpful and doctors have been great for my three appointments to date. Professional, courteous and very helpful.
7 years ago (04-12-2017)
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