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The Brasserie and Bar

  1. London
  2. London Brasserie

Reviews, get directions and contact details for The Brasserie and Bar

The Brasserie and Bar
Address: Bayswater 150 Bayswater Road , London W2 4RT, XGL, GB
Phone: 020 7792 7066
State: XGL
City: London
Zip Code: W2 4RT

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Reviews
I haven't been here for a long time. I was surprised the Brasserie was almost empty on Easter Sunday. We really enjoyed the food. It was good quality and an interesting menu. Portions were large. We certainly pop in again when we are in the locality.Food: 5/5
The breakfast is great with wide selection from the buffet and good value. Dinner experience is not so good , the waiters don’t come unless you insist and the dirty plates and empty glasses are left on the tables when people leave so the first impression is that it looks very messy. The food is ok and comes quite quickly. It could be a lot better with minimal effort
Not good. Average food. Useless staff. Waited an age for pudding. It wasn't even busy, yet half a dozen staff were busy messing around with tables and chairs rather than serving customers. Had to ask for a discount as the service was that poor. Will not be spending my hard earned money here again.
Absolutely delicious burger. Cooked to the way I ordered. Very reasonably priced and the fries were as good as the burger. Staff friendly and accommodating. Will definitely be back again.
Grilled chicken is delicious, friendly staffs, prompt service. Kashish makes all of us feel welcomed.
Food and dining experience was okay. It is standard hotel food. They did not have a lot of items on the menu when you tried to order. Staff did try to suggest alternatives, which was helpful. Portions were generous with the starch, and vegetables on the side. The staff were pleasant and attempted to suggest food and drink when the things that they had were not in stock.
Awful restaurant. Food took an hour, dreadful service, unwelcoming staff and they clearly had little experience. It took them around twenty minutes to take our orders after we were given one menu for ten people. Food took around one hour with no explanation why it took so long. The only drinks they could serve were beer and wine. They didn’t actually take our drinks order. When our food eventually came, the spaghetti bolognaise had a lot of chilli in it, the pizza had oregano just chucked over it and the carbonara was so salty. My food was served by the waiter who laughed at me as I had complained prior to this. We will definitely not visit this restaurant again. I would recommend guests try the other restaurant or order in!
The staff had zero control. There was no one to guide us to A table when we arrived, even tho we stood right next to them. They seemed to be too stressed out to talk to us. We had to ask one of the staff to get to order since no one came. The waiter we ordered to did not write anything down. We waited 40 minutes until the food came and it didnt have all that we ordered with it. A new waiter came with the food and had no control of who to bring it to, she went to many other tables until we managed to get in contact and get our food. When we got our food they didnt come with the drinks we ordered, and when asked for it she told us that they were free for the drinks we ordered. When we were finish it was a big problem to get to pay for our food! They had no control over the orders and the waiter told us to wait while he let other people behind us pay. When he was done he told us to go to someone else to pay. We went to another person who also struggled to help us. We had to wait long until they finally let us pay for our food. Will not come back.
This place is not good. Not good at all. The staff don't know what they are doing. The seniors seem to drift about aimlessly not giving any direction We dined here twice. First time I ordered one of the pie options. Told they didn't have any. Asked for another. No pie options at all. Ordered something else and that was ok, though the fries were underdone Made the mistake of the next day going back. What a disaster. Here's why: Waited 10 minutes at a table for a menu. Then when we got there waited another 10 until I spoke up to get for some service I noticed that the only way to get anything sorted was to be direct with them. They seem to have no order, no rhyme or reason to serving people Tried to order the pie. Didn't have Steak or Chicken pies, Was offered apple as an alternative ?!?!?!?!? Admittedly it was busy, but was shocking how it was run. Saw the bar person cleaning a pile of glasses by literally moving one glass of the bar to the dishwasher at a time. Seemed like she was away with the fairies, whilst people were still waiting for drinks, Additionally,, people at tables were waiting for drinks, and yet if anyone walked up to the bar they were served straight away, whilst the rest of us remained thirsty Infuriatingly, a pilot from an airline would walk in with repeated requests and it seems he might have been the messiah as whatever any of them were doing, he got served first. Look I don't care if you stay there each week but wait your damn turn. People in that bar fly with your airline - I won't if you think you are that damn entitled I waited 20 minutes for a beer, and it was only when again, I asked where my drink was, that the bar person was instructed again to get it. But then they had run out of Amstel, so asked for a Moretti. No they then ran out of that. Management - keep your bar stocked!!!! Dessert took 25 minutes for 2 cheesecakes. And they weren't great. Also, I don't want serving by a person who has a personal hygiene problem. Buy some deodorant ffs....... When I am paying $1000 for four nights to use a hotel, which to be honest, ain't great when I have to fix the TV and clean what looked like snot where someone had sneezed on the window, and found someones flip-flops under the bed, well it is bad. Really bad. Don't stay here. Appalling.
Very friendly staff, nice atmosphere, good burgers too
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