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The Berkshire Independent Hospital

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Reviews, get directions and contact details for The Berkshire Independent Hospital

The Berkshire Independent Hospital
Address: Coley Park, Swallows Croft, Wensley Rd, Reading RG1 6UZ, UK
Phone: 0118 902 8000
State: Reading
City: Reading
Zip Code: RG1 6UZ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Where to begin to describe the level of bad services? From the receptionist that acted like a automated call centre repeating a tape, to the nurse who looked at me like I was not there and the doctor whom I had to ask "doctor aren't you going to check this also ?" I was assured everything was ok and 5 days after that I had to visit royal Berkshire since I was getting worse. Most infuriating, I received a later, listing all the things I had told the doctor, I was all ready doing as treatment and allegedly he had consulted me to continue. Oh and an invoice for 200£. Did I mention the 15 days waiting time ?
7 years ago (18-04-2018)
I would put zero if I could! It was a nightmare. The hospital booked me for an appointment but they said I didn't have an appointment! I hated it! It also put me under allot of stress! Addendum - this was posted by my grandson without my knowledge! The problem was quickly resolved...
7 years ago (15-02-2018)
If I could put zero stars I would!! Our original issue arose when we were booked to see Dr Vijayanand on Friday 1st December, for a Consultation for my partner via the Ramsay Health switchboard enquiry line - not only were we made to wait in reception for over 45 minutes but when we eventually saw someone it was the wrong Doctor. We were informed that Dr Vijayanand does not consult on Friday's and the Doctor we did see was for Bladder issues and not the field we were looking for or appointed to. Notes were taken and to be 'passed on' to Dr Vijayanand (supposedly). Myself and my partner took the day off for this! I am disgusted that a private institution can get this wrong in the first place let alone the next stage of our complaint. Secondly, after complaining on that Friday, I called the enquiry line to raise this issue and to organise another appointment - this was set for Tuesday 5th December, however I was called an hour later to be told that the appointment was incorrect as the Doctor was actually not in that day and that it will be moved to Wednesday 6th December 3.45pm (another shambles). Upon coming to our appointment, my partner came with two children that she cares for which was unavoidable due to us thinking the original appointment was Tuesday - I myself had traveled 3 hours from Grantham to get to this appointment. Again, after waiting for about an hour, Andrew came out to sit with us and told us that Dr Vijayanand has decided TODAY that she does not want to see self paying patients anymore. I asked to speak with her and she refused to do this apparently , as well as Andrew being shooed away by her also (his words not mine). I will note that the Nurse who came to see us for the pre-check did not know what we were coming in for... To Andrew and the Recptionist - telling me that Dr Vijayanad was with a patient for all that time we were waiting is a total lie also - because when I walked through the door leading to the offices I actually saw her walking around the corridor for a good amount of time, clearly she was not working. I expect a meeting with all of you to discuss your deceit and ill treatment of both of us. To not even see me face to face shows the true character of yourself. Not only this Andrew, but you were stood there by the lift as she walked past and you acknowledged her and there were no patients exiting the offices of building in this time either... I found this overall experience shambolic, unprofessional and an insult in all honesty. The service of this 'Private' Hospital is appalling.
7 years ago (05-01-2018)
I had a spinal operation under Mr Shah and his team in May this year 2017. Absolutely everyone was brilliant checked on me all the time made sure I was comfortable. staff Where happy to sit and just talk through things over and over again. This hospital is 1 million times better than the Royal Berkshire Hospital. Staff are friendly and Mr Shah was a pleasure to meet he has done a wonderful job on my back and the scar..well what scar.. you can't see it.
8 years ago (09-06-2017)
NHS patient. Operated by Mr Pascal Liss on two occasions. I was treated exactly the same as a private patient even more than that like an old friend. All of the staff were absolutely lovely and helpful. Having this sort of treatment and comparing it to the normal NHS hospital there is really no comparison. It was beautifully clean and felt more like an hotel. I would give this hospital and all the staff ten stars if I could
8 years ago (24-05-2017)
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The Berkshire Independent Hospital map

Directions to The Berkshire Independent Hospital with public transportation

Coley Park House 120 meters
11
Roundhead 240 meters
11
Coley Park Terminus 320 meters
11
Wensley Road Flats 360 meters
11

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