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Tesco Phone Shop

  1. Lichfield
  2. Lichfield Gas Station

Reviews, get directions and contact details for Tesco Phone Shop

Tesco Phone Shop

Story

Extra Stores stock our full range of groceries plus a wide selection of Tesco Direct products.

Address: 13 Church St, Lichfield WS13 6DZ, UK
Phone: 0845 026 9566
State: Staffordshire
City: Lichfield
Zip Code: WS13 6DZ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: 12:00 AM – 10:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: tesco mobile contact, mobile phones, tesco phones, tesco mobile data plans, tesco mobile account interstitial, tesco online phone, tesco mobile check balance, tesco mobile customer
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Reviews
Very good customer service from Graham, helped me get my phone sorted quickly and easily.
Went to upgrade my phone and even though the website said the shop was open until 7 it was closed up at 6
Popped into store today as I found out that tesco mobile had dobr a a hard credit search on my credit file . Tha manager named Matthew was the person i spoke to today. As a manager I would have expected Matthew to be more diligent and want to improve customer satisfaction. But instead all he said to me was that because he was not present when I was in the store then there's nothing he can do about it I do feel thst to be a poor excuse. He should have had the decency to take my details and look I to the situation. But instead he was unwilling to help quoting from a manual. Its a pity as the staff at the lichfield store are really great. But it seems to be let down by this manager who's main concern is to show up pick up a pay check and do as little as possible. There was no customer care from himself at all. I tried explaining the situation to him but felt as though he really was not interested in the problem. I explained that it's not legal to do 2 hard searches on my credit report for a product I have not fully applied for. I was not turned down and I was not offered. His reply was well we can do a hard search at any time...which I believe is In correct unless an application has been forwarded and I have agreed to be credit searched as part of the process. Again Matthew the manager believes thst what he says is correct and does not fully understand the situation but Instead of investigating he just comes out with ......... well I'm sure you all know what follows. Therefore in my opinion goto any other staff member for help but I would not recommend going tobthe manager Matthew for help. Sometimes it's strange to see how a person becomes a manager with no customer care skills. But like I say this is in my own opinion. I have contacted tesco mobile head office to raise a formal complaint abut this manager. I have also a copy of the transcripts from y chat with tesco mobile from earlier thar I will print and send in to them too. I was asked to give this store a review as I visited it recently. This is my experience of what happened today with this manager. What happened before or after this incident is no qualm of mine. I'm only interested in how I was treated as a customer on my visit.
Had a problem with my wife's old pay as you go mobile which she wont change the young gentleman there sorted everything out for me and showed me how to do it next time Thank you once again
Today I changed my phone,,,Denise sorted everything out for me,,,transferred everything over from my old phone,,,I am very impressed with the service I received today and would recommend anyone to go to Tesco Lichfield
Thank you very much to Matthew whose customer service was excellent. Very patient and explained everything to us.
Quite frustrating that without the mobile number you can't deal with them or sort anything out. However once I explained my situation the shop attendant phoned up and everything was sorted
Kind helpful knowledgeable very good after service
Special mention for Matthew at the Tesco Lichfield Phone Shop who was excellent yesterday!
Excellent service. So patient
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