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Stretton Medical Centre

  1. Burton-on-Trent
  2. Burton Upon Trent Health

Reviews, get directions and contact details for Stretton Medical Centre

Address: Ladywell Cl, Burton-on-Trent DE13 0FS, UK
Phone: 01283 537450
State: Staffordshire
City: Burton-on-Trent
Zip Code: DE13 0FS

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I would make this 0 if I could. My experience summed up. I have been struggling with a cough and breathing issues since October. I have been trying to get an appointment since then but even if you ring at the time for appointments, it's a lottery whether you get an appointment. Then when calling the number it's inactive. I figured maybe someone had a go at them again and they cut contact with everybody again. No, they just changed their phone number and didn't let me, and I presume others, know. Went in yesterday, got the correct number, no apology. Called them today and they had one appointment, right when I have a meeting so I couldn't take it. Well, there is always tomorrow's lottery, hopefully I don't have nothing serious.
I went here for 10+ years growing up. Staff are rude and even had a nurse tell me to leave if I couldn’t get my panic attack under control for a blood test. Ridiculous
Useless! Been trying to make an appointment for months for my daughter with no luck, never any appointments available. Have to call in the morning for morning appointments and in the afternoon for afternoon appointments but never any appointments left by the time you get back through. I ended up going to a walk-in clinic who said that our doctors need to refer my daughter so to go back to my doctors! We went down first thing this morning to make an appointment in person as not getting anywhere over the phone. They do not accept/make appointments at the desk and to call up ‍ I called up when there and no appointments!! So only choice is to go to A&E for an no emergency!! Useless! GP doctors are better off as no waiting times as no one can even make an appointment, yet emergency services are bombarded as its the only way you can get to see a doctor.
Absolute shambles of a surgery, an utter embarrassment to the NHS. Closed half of the week, ridiculous opening hours for a village of Stretton’s size. Impossible to get through on the phone to make an appointment, and if you are lucky enough to secure one most of the doctors there want you in and out and barely even look at you before sending you off on your way without a satisfactory resolution or treatment. Reception staff are nosey, rude, blunt and last time I went in were hardly the picture of health themselves. Feels like they do everything they can to stop you actually seeing your GP. It’s been like this for many years, really not worth bothering with. Maybe try Branston, but that’s not ideal if you’re based in Stretton and feeling really rough and don’t want to be travelling that far to seek medical help.
Absolutely dire customer service, receptionists are rude as anything. Considering the area it is really shocking. This is my local one and at times I haven't bothered going when I've needed to as it's shambolic-I've been left waiting for an hour on the phone to get an appointment only for them to tell me they don't have any and I'll have to call back tomorrow, even worse they say they'll give me a telephone appointment between 9-11 for example, I'm at work where I can't answer my phone! I feel sorry for the GPs and doctors that work there as they are brill, I would go private.
Can never get an appointment, keep trying to call and even called before the phone lines opened, as soon as it was available it said all the appointments had gone, how is this possible? This doctors need to start pulling their finger out; the rest of the NHS are working hard, why aren’t you?
Receptionists attitudes are absolutely disgusting. Calling me a liar and then point blank refusing to listen to me. Never dealt with such unprofessional rude Ill manured people like these people at the doctor's.
USELESS........ phones should be open at 8.30 , good luck with that, always rings out as busy line. Got though at 8.50 and was told booked up all day. Try again tomorrow she said, and guess what yes same again Some people have to work to pay your wages. SO another patient sorted as far as they are concerned . as I don't have the time or Patience. If it was a private service they would go bust.
I have lived in several different cities in the UK and have had GPs all over...Belfast, Barnoldswick, Coventry, Derby... I have not had a worse GP experience than this place. Receptionists on the phone are quite cold and off putting. Much like the other reviewers mentioned, all they care about is getting you off the phone as soon as possible. Nothing is their responsibility, always with another department and there's nothing they can do to help.
Cannot get an appointment. Been trying for several weeks. When I eventually get through all appointments have gone. This doctors used to be good. Dreadful now
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