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Reviews, get directions and contact details for Stratstone Land Rover Stourbridge

Stratstone Land Rover Stourbridge

Story

Official Land Rover retailer offering an array of products, aftersales services and amenities to customers. The retailer offers both new and approved pre-owned Land Rover models, with an experienced team providing a bespoke service to a wide and varied customer base. After sales facilities consist of servicing and MOT repairs and parts, all of which are carried out by fully-trained Land Rover technicians. When your car is due to be serviced or requires an MOT, we can collect your vehicle up from a suitable location, as part of our complimentary Collection and Delivery service. Alternatively, customers can relax, take advantage of free Wi-Fi and enjoy a coffee if they decide to book a While You Wait appointment.

Address: 150 Stourbridge Rd, Stourbridge DY9 7BU, UK
Phone: 01384 424288
State: West Midlands
City: Stourbridge
Zip Code: DY9 7BU

opening times

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 10:00 AM – 4:00 PM


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Reviews
How this dealership have not lost their Franchise is beyond me. They are truly inept at every level & have been for years. Never call you back, when you do get through they cut you off/hang up on you. Nevermind attempting to call in at the dealership as there is never anyone available.
7 years ago (08-05-2018)
This is by far the worse dealer ship I have ever come across, once you have placed an order they really couldn't careful. Having ordered 2 new cars the service you get is an absolute joke and when you complain about lack of information or updates it falls on deaf ears, so I for one are now taking it further up the Stratstone group and lets hope someone in Pendragon head office takes an interest. This showroom should be closed down, and let another dealer give the brand the credit it should have, such a shame that a Brand like LandRover is being looked after by such a bad dealer update 27/03/2018..........Car hasn't worked right since I picked them up, been chasing my car today as the update yesterday didn't work, ringing every 10 minutes not a call back till 5.01pm to be told my car isn't ready.....so how I'm I getting home.....sorry nothing we can do........how can this branch still trade....angry is an understand
7 years ago (27-03-2018)
Very bad service. Paid deposit for a sale only for the salesman to call me back and tell us that the deal cannot be made. Surely against the law to do so as money has changed hands? Avoid at all costs
7 years ago (25-04-2018)
Tried to book my Range Rover in for its first service. It took 3 attempts and a very long delay to get the call answered at all, then when it was answered the operator was remote from the dealership and couldn't answer the query, she transferred my call to the dealership and they hung up! While I was waiting (quite some time) I read the huge number of negative reviews about this dealership and concluded that if their call handling was as shoddy as I have experienced in a long time, the complaints regarding poor service and attitude are probably justified. I'll take the trouble to travel further to a dealer with a better consumer focus.
7 years ago (29-01-2018)
Very helpful. I'm looking forward to picking the motor up
7 years ago (19-04-2018)
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