St Mary’s House

I wish I could give them -5 stars. Five months under their 'care' and have yet to receive any meaningful help. This has included refusing to refer me to psychological therapies, prescribing inappropriate doses and types of medication, refusing to work towards a diagnosis, and being told to do 'paint by numbers' and 'go on a walk to get a pint of milk' when experiencing acute suicidal urges and rolling panic attacks. Currently in the process of getting the Ombudsman and my local MP to investigate.

Not sure where my previous review went so I’ll happily write it again. The WORST place I’ve ever been in my life. Awful. I was literally at the lowest point in my life when I started going here and trust me You did absolutely nothing but make me feel worse. There’s multiple negative occasions I could write about such as your staff getting my appointments wrong then blaming me when I didn’t show up and hanging the phone up on me when I tried to explain I literally had a card from you that had the correct time on it but the worst one must have been when I was discharged, and the guy I was seeing said were are discharging you but if you still feel bad feel free to come back and I will see you.’ This was Thursday. By Monday I felt awful, suicidal so after work I got the bus across town and arrived there around 7.30pm to a rather snotty receptionist who seemed more than annoyed I was there despite the fact I was in tears and said I was suicidal. Explained I had been discharged but they said I could pop back if needed. He disappeared for two minutes then came back, told me that no, actually nobody would see me in an incredibly rude manner, gave me a leaflet for the crisis team that didn’t open til the following day and who are literally your first point of contact when you start down the mental health road, the crisis team were completely pointless to me at this stage motioned me to leave and locked the door behind me. Let’s bear in mind I was a lone female, it was 7.30pm, winter, raining heavily, I was crying, suicidal and had told them this This just about sums this place up. You horrible, horrible disgusting people. Hey, I hope though that you got your ‘tick’ on my file and got it out safely away in your ‘sorted’ file, hope that made you feel really really good about yourselves too. You’re a disgrace and need shutting down.

Refused all help. Person on phone was rude and abrupt. Very sad considering I actually need support. Get the vibe patients are treated badly.

I squeezed my life into an hour & I answered some questions. I just wanted to know why I kept hallucinating, getting paranoid, struggling in general, self harming and waiting for death. All to be told that I needed to watch some mindful YouTube videos or Ted Talks and should probably self refer for a talking therapy as it sounds like I have low self esteem. Nothing further, no other support suggestions. Honestly felt worse & went home to self harm.

Not interested, can't help. Was suddenly discharged. Phoned up to ask about them saying I would be going to a mental health facility....rude horrid woman on the phone wouldn't let me speak to anyone because I've been discharged despite being suicidal. I said I only wanted to ask if I'm still being referred as that's what they kept saying..... She said obviously it's not happening as you've been discharged. Thanks a lot. Unfortunately that's only the end of very many horrific experience's I've had with the so called mental health care of leeds. Waste of time with them sadly.

Despite being under the community mental team for 3 years I am yet to receive any meaningful treatment, the only treatment I have been offered was denied to me because they felt it would be too intense so I basically have to improve with no treatment to get the treatment to get improve my mental health . A sick joke in my oppinion. I have been refereed to a sign posting service by my GP now and they have had to admit that the community mental health has completely failed in their role and I have been in front of the correct people but they are just unwilling to actual give treatment.

Seriously the worst. Unanswered phone calls, voice mails and then being made to feel like it’s all in your head by clerical staff there. Absolutely disgraceful. Ignoring desperate clients, discharging seriously ill patients with no support or even informing them of this. This entire service here needs an audit by an independent. Suicidal people getting no help, how many people aren’t here anymore because of all the unanswered calls, emails, it makes me sick. Incensed,

They went behind my back to stop me getting into work. They also KNEW my diagnosis but failed to tell me! I had to find it out on my own doing my own research into mental health. Dhop you of to people who patronise and belittle you. They don't care and will call you paranoid without a second thought. The reviews for this place are all bad im surprised its still open.

read all the bad reviews and thought 'i'll givw them a try' HAHAH no. i was assessed by 2 psychartists and she said i was to 'intelligant' to have bipolar disorder?? how call someone even say that. i literally told them i was struggling to sleep and at that time i was struggling to eat and they started talking about discharge. please if you're going to use the service or go with someone please plan something good for after because i spent 3 hours crying after. it was awful!!

AVOID. Very intimidating staff, painfully cold receptionists there that make you feel a burden for ringing or going there in the first place. When suicidal they just ask you to sleep on it, like other reviewers say, so that they can pass the buck on to the crisis team. I was originally under 'Malham House' and those people didn't even inform me that they would be moving to St mary House. I just rang Malham House one day to find the number had changed. No communication, no sympathy, no care. AVOID at all costs. They make you feel 100x worse.

Directions to St Mary’s House with public transportation

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