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Spanish Vice Consulate

  1. Birmingham
  2. Birmingham Embassy

Reviews, get directions and contact details for Spanish Vice Consulate

Address: 23 Michael Dr, Birmingham B15 2EL, UK
Phone: 0121 440 3930
State: West Midlands
City: Birmingham
Zip Code: B15 2EL

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Reviews
Awful customer service, the man who answered was so rude! When we were seeking for help he threw it back in my partners face and said "what do you want me to do about it". Waste of time! Don't call this number as you will get an earful from a rude old man.
The man I spoke to is named Matias Gomez Sanchez. His customer service skills are absolutely appalling and insulting, he is unfit for this job role. His first response to picking up the phone was ‘ What do you want?‘ and proceeded to shout at my partner down the phone claiming he was not going to provide any assistance and asking him to ‘go away’ as he was ‘too tired’. Everyone contacting this number is requiring help and asking for assistance from a public consulate, whose job is to do exactly that, they should not be spoken to how me, my partner or anyone else in these reviews have been. If you require help of any kind DO NOT contact this number as you will only receive rude remarks and an earful of shouting. I will be processing this complaint further and urge the many people who have provided the same reviews and experience as me to do the same.
I am deeply disgusted by the old man who continued to be rude to me when I rang on Sunday 1st august at 1.40pm to get some information. He picked up and had the manners of a pig. Never in my life have I ever dealt with such a rudely mannered person. He hung the phone up on me twice when I was calling for a simple question AFTER he asked me what the problem was. I will be taking this further as he needs training on how to deal with people on the phone in the UK. this is not Spain!! If I could give no stars I would, God help him if he picks the phone up on Monday morning
The man that attended to me this morning was so rude. Loquacious, never allowed me to talk. Giving false information. The total experience was awful. God forbid.
I call to ask about visa requirements, the person answered the phone did not even give me the chance to explain, very patronising, I don't understand how people like this get given such jobs...
Terrible service, the man who reply my call was very rude and unprofessional, just call to ask for information and instead of helping me, he started shouting and treating me like stupid. Horrible, it's not too hard to be polite and just reply nicely and if you do not have information then just say it POLITE.
I had a great experience with the Spanish Vice Consulate in Birmingham, the Consul was impeccably polite with me on the phone at my first attempt ringing. Answered my email next day after I sent it very late the night before. All in all, I found their service excellent. However, if you want something else more important done regarding consulate services I would advise you to ring the London one.
Dismal, the man who answered the phone should not! no manners at all and so rude! kept on talking over me and just repeating the same comment over and over! Could or would not answer any questions with regards entry requirements to Spain???
Could not belive it the service was rude, also it was hard to hear without shoving the phone in my ears would give zero star
A delightful and very helpful gentleman spoke to me to clarify the rather confusing details of the 72 hours Covid PCR testing requirements. Thank you for assistance.
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Spanish Vice Consulate map

Directions to Spanish Vice Consulate with public transportation

Speedwell Rd 160 meters
61
63
Viceroy Close 200 meters
61
63
Speedwell Rd 350 meters
45
47
847
873
Edward Rd 360 meters
45
47
847
873
Sir Harrys Rd 430 meters
61
63

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