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Sofology - Wednesbury

  2. Wednesbury Furniture Store

Reviews, get directions and contact details for Sofology - Wednesbury

Sofology - Wednesbury
"Helping everybody feel happier and more comfortable at home - that's what we’re all about. With a huge range of exclusively designed, expertly handcrafted sofas in a choice of fabrics or natural leather, at Sofology Wednesbury we help all of our customers to feel at home on a sofa they love. Originally founded in the North West of England in 1974, Sofology now spans the UK."
Address: Unit PC1, Gallagher Retail Park, Axletree Way, Wednesbury WS10 9QY, UK
Phone: 0344 481 8035
State: West Midlands
Zip Code: WS10 9QY

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Reviews
Visited to finalise a sofa that I liked online from their website. The staff were very attentive and provided very detailed information on the sofa. Also, the staff are well trained, I should highlight not only do they have really beautiful furniture, but the after sales online and phone support is honestly second to none. It's interesting to note that their staff are not paid commission, this results in a very relaxed approach to sales that occasionally borders on lethargic. Fortunately, the sofas largely sell themselves. Just be make everyone aware they are pricy compared to any other store.
Myself and my mum went to sofology today was really impressed with the choices of styles sofa. However we was not sure if the size was good enough for our house. Tracy made design to add extra seats on the sofas and was really helpful telling us of the care and guarantees of the fabric and explaining everything to us. Fantastic customer service from Tracy. I will recommend any of my family/friends to this store due to the service my mum and myself got today from Tracy.we brought 3 sofas, looking forward to new furnitures.Thank you.
Purchased the midsummer suit in summer 2021 at a cost of approx £5000. Got first set of sofa and they had a toxic chemical smell which would burn the back of the throat. A technician visited to inspect the furniture and as soon as I opened my front door he could smell it so the furniture was written off and a new set sent out with a extra cushion as a gesture of good will. Be hold the second set of sofa’s almost 8months later have arrived and the sofa feet are all damaged the arms are damaged and the toxic smell is just as bad so once again a independent technician was sent and the sofa’s were written off again. A new set has arrived today and upon unpacking the sofa we find the frame is broken and many sides of the sofa scuffed and the sofa material is creased in many places. I have been calling if Sofology and requesting to speak to Gina has been 5 days now and no response. Have asked to speak to a different manager and have been instructed they are not allowed to pass on any managers details.We are now coming to the end of 2022 after paying almost 5K we are sat on the cold floor. I would totally avoid Sofology in all circumstances.If I could upload the pictures I would. Absolutely shocking. Please guys listen to me I am a genuine customer who has parted with hard aren’t money for this company to just rob us totally shocking.
Ordered a sofa over 9 weeks ago with “guaranteed Christmas delivery” , had an email from someone confirming I had changed my upgrade when I had in fact not spoken to anyone at all. Then called to confirm this and was told this was not correct, they confirmed one sofa would be ready by 12th dec and if the other was not we could have 2 separate deliveries so we got one before Christmas. Then had a call the following day to say our sofa had not passed quality control check and needed to be re-made, but due to a ‘shortage of foam’ it was going to be up to another 4 weeks meaning first week of Jan. Then received an extremely unprofessional email confirming we would not have our sofa until 15th January. No phone call at all just an email. Called up today to speak to a manager and was told no manager is available at all and can’t even call me back. Once they have your sale they don’t care, I wouldn’t bother shopping here at all.
Had a very positive experience with Cortney last week at Sofology Wednesbury. We were very grateful for his help and guidance in assessing our particular needs. He was attentive without being pushy. We have ultimately decided to purchase elsewhere, as the range of pet friendly sofas available is limited. However, based on our experience I would recommend the store and its amiable staff.
“Guaranteed Christmas delivery” on a sofa ordered 10 weeks ago apparently means “you might get it in the middle of January if you’re lucky”. Clearly have no control over their supply chain
Very nice quality of products but very expensive. And their services are very comfortable. The staff inside is very friendly and helpful. When I went there the turban guy made us very comfortable and offered us coffee and hot chocolate, I felt at home.
We were browsing in Sofology Wednesbury and I just wanted to leave feedback that all the staff were really helpful without being pushy, and special thanks to Brian who went above and beyond to answer our questions. Still not sure if our final choice will be a Sofology sofa but we will certainly recommend it.
Great service in store let down by poor delivery and communication.... Sofa was due to be delivered but sadly wasn't.... Had to contact store most days finally got sofa a week later..... Love the sofa however.
When they get ur sale they don’t give a s*** about you false promises even the head office promise you false call backs just stick to dfs
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Sofology - Wednesbury map

Directions to Sofology - Wednesbury with public transportation

Wood Green High School 360 meters
11
11A
Pleck Motorway Island 380 meters
11
11A
Barlow Rd 400 meters
11A
Prince George Rd 460 meters
65
Coleman Road 470 meters
11A

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